I visited the Birstall Currys store this afternoon to buy a fit bit. After my husband and I had looked at a few decided it was time to ask a member of staff for some advice. I approached a male member of staff who was texting on his phone and politely asked if he was free to help me to which he replied not yet but will be shortly. I waited for approximately 10 minutes until he had finished texting at which point he completely ignored me and walked away to talk with one of his colleagues across the floor. I kept watching him to attract his attention but he would not make eye contact. After not being able to attract another member of staff we went to the till to ask. Another male member of staff proceeded to look up the item I had chosen on his phone and announced he had found it at a cost of £239 to which I replied it was advertised in store on special offer for £99. While he was still looking on his phone a young lady assistant arrived at the counter and she came to the fit bit section to advise me. She could not have been more helpful. I do not expect this store to last much longer with such rude male employees, the idea of being able to go to a store and discuss your needs before purchase is very desirable to me but not if the staff make you feel that you are a waste of space. read more

I would just like to express my utter disappointment after visiting this store at the Birstall retail park in Leeds after half 6 this evening. Upon entering the store I could see the few customers mulling around seemed suitably seen to by members of staff, one family sat at a computer were being seen to by 2. I located the range of tablets and was very interested in the Microsoft surface where 3 were on display. After a while of deciding I liked the product I then lapped the area trying to find a member of staff. Eventually I found a gentleman member of staff who I thought had finished speaking with a lady if he could help me buy a tablet. He said he was still dealing with a customer and avoided giving me eye contact whilst he said I'd have to wait. I thanked him despite finding it odd he didn't advise me towards anyone else. I spent another 5-10 minutes waiting around the laptops and wandered over to the iPads. When I wasn't seen to I circled the entire store and eventually found a gentleman at an information computer by the laptop cases. I approached and politely asked if he could help me purchase the tablet and showed him the offer that corresponded online. After the initially shrug of disappointment it was him I was actually speaking to he begrudgingly took the offer code from my iPhone and searched the product. Unable to come up with a reason why the same offer wasn't displayed he turned and spotted a college and marched over to the tablets shouting "shaz" to a fellow member of staff. I was left stood where I was. Presuming I should follow I was traded off on to now a third member of staff. When I explained I would like to buy a Microsoft Surface RT with a touch keypad but wanted to check the difference between the two shown online - one at £399.99 with free keyboard and the other at £479.99 inclusive of the keyboard. This new member of staff began searching his computer but stopped abruptly to pick up a boxed iPad on the side and shout to a 4th member of staff to store the box in the back, marching away and leaving me unanswered. I was about to walk out of your store when the 3rd member returned and eventually picked up a keyboard alongside the tablets and said he presumed one is fully boxed to include it and the other offer would come in two separate boxes. I said if that was the only difference for an £80 saving to have some additional packaging then I would like to buy one and in fact had £300 cash to put towards my purchase available. I was told to make my purchase online. In today's market and recession who, in their right mind, turns away a sale regardless of its high value!!! I am disgusted with the level of "service" I have received and left upset and disgusted in your store. Their posters advised as I left that their price promise is to beat Tesco, John Lewis & Argos. If they offer an ounce of customer service I would much prefer my money and custom were received by them! read more