I used to absolutely love Edinburgh Family Dentistry 100%. So much so I recommended them to…read moreeveryone I knew. Sadly, over the past two years customer service for the adults in our household has declined significantly. I'm going share as 4 stars, at this point it's really closer to 3 1/2 but they don't give you an option for that, which I'm torn since they do take great care of my children. Let's start with the positives: The hygienist and Doctor who work with our children are wonderful. They are gentle, kind, and patient. They have never pushed unnecessary treatments. They simply do their cleanings, make observations, and offer suggestions. Never had an issue with how our kids are treated. They even allow you to sit in the room with them. This part of their practice has always been excellent. The wait time once you arrive and check in is never long, I don't believe we've ever waited more than 10 minutes to be seen except one time when someone called out so they were short staffed. The office is also very clean. However, our experience as adults has been very frustrating. My husband was essentially "Ghosted" as a patient. He was contacted about moving his appointment earlier, which he agreed to only if his original appointment could remain in case he couldn't make it ( He was traveling for work that week). They canceled his original appointment anyways, and then later canceled another appointment because insurance was "asking questions" but no one ever followed back up with him like they said they would. In the end they dictated his schedule instead of working with it, and he never got his mouth completed after starting a deep cleaning. Recently they repeatedly kept contacting me during work hours asking for insurance information even though I had told them I did not have it on hand and would send it as soon as I could that day. The constant texts during the workday feel excessive and stressful. Another limitation is pain management, they only offer injections for numbing. If you don't numb well with needles like me they can't accommodate you. They won't even do my teeth cleanings until one tooth issue is resolved elsewhere. Scheduling is also a bit difficult, appointments are typically booked close to a year out, and although we tried to switch to their newer location, they told me they are still working on insurance coverage there so we're stuck at this office. Today was another example of the disorganization. We had a 2pm appointment and arrived 15 minutes early. The staff was in a meeting and kept all patients waiting outside until exactly 2PM. As more and more patients arrived for their appointments they eventually put a sign on the door telling people to return at 1PM even though it was already past that and they still weren't available until 2. It was confusing and frustrating especially for those who arrive on time and early. During cleanings you won't see the dentist for more than 5 minutes unless you have specific concerns. Overall, this used to be a 5-star office for us. Now it feels very inconsistent. Excellent for children so far.

The office staff is horrible at scheduling and notifying you. It took several months to schedule my…read morewife's first appointment in 2025. After that appointment and becoming an established patient, Edinburgh Family Dentistry in Chesapeake could not schedule her next appointment until 2026. She asked them, aren't cleaning supposed to be every six months? This office said yes, but they do not have any availability, and my wife could be put on a cancellation list for an early appointment. When it came time for my wife's appointment this February 2026, this dentist's office called my wife three hours before her appointment and said her hygienist was out sick and they had to cancel her appointment. She asked about seeing another hygienist, and they told her they are short-staffed. Edinburgh Family Dentistry makes sure to inform you that you will be charged a late or no-show fee if you do not give advance notice within 24 hours of canceling your appointment with them. My wife asked when they will be able to schedule her for the next cleaning appointment, since this cancellation by the dentist's office, they said February 2027. My wife said that would be two years without seeing a dentist, but the office staff didn't seem to see a problem with that. If you are an established patient, you would think you would be accommodated after the office canceled your appointment, which you made a year ago. This is absolutely ridiculous and unprofessional. Maybe Edinburgh Family Dentistry should have thought twice before opening their Moyock office until they figure out their staffing problems, or maybe pay their hygienists a better wage to keep their attrition rate down. My wife did like her Dentist, but hates that she must deal with an office staff that is clueless to patient needs. In response to the owner's response. This is not a misunderstanding. It appears to be an ongoing issue with Edinburgh Family Dentistry. See Traci Gray's & Anne Buckner's one-star reviews from one & seven months ago. They both had to experience the same one-year extension befall them. It's clearly an unwillingness to train your obtuse and unenlightened office staff, which resulted in your colleague, Dr. G, losing a patient.

This is the BEST Dentist Team in the Whole wide world. Remade my whole mouth in 4- stages. The…read morehealth care community could not believe in the before and after smile. Excellent team, excellent office staff, and phenomenal hygienist! When you are the "Best," how do you have enough words to express gratitude in words! I just know, without this team; " I might be dead now, because poor dental care leads to heart disease as well as many other issues!! Dr. Brown, even helped to identify a major "sinus issue, that helped me, get the help that resulted in surgery of the L- sinus behind my left eye!" These people are just "GREAT!" It does not matter which dentist or hygienist you use, " EXCELLENCE is always on the top of the list for this team!" Blessings Always, Celia D Herron

The best dentist I've been to in my life. I've had extensive dental work for close to ten years and…read moreall of it has stood the test of time. She is an expert, extremely proficient, and warm hearted. She has excellent staff members. Now that I live in Austin Texas, she is well worth the trip.

Went to Elizabeth City Dental to have my tooth looked at, then I didn't have to wait to get it…read morepulled. Robert Gillam, DDS did a wonderful job. I kinda enjoyed the process, I know I'm a little weird, he did a great job numbing me up, and let me know what he was doing while working to pull the tooth. The staff was amazing, the office is nice... I'm glad I ended up there.

From the owner: Family, general, cosmetic dentistry. Elizabeth City…read more Dental Implants. Done entirely in this Elizabeth City office. Dental implants are a great way to replace missing teeth and also provide a fixed solution to having removable partial or complete dentures. Implants provide excellent support and stability for these dental appliances. Dental implants are artificial roots and teeth (usually titanium) that are surgically placed into the upper or lower jaw bone by a dentist. The teeth attached to implants are very natural looking and often enhance or restore a patient's smile! ...

I came on an emergency visit: problem with an implant. This is the best place to, they treated me…read morelike a royalty . I was accepted here as a family member, the more to it this beautiful FAMILY gave me a ROYAL welcome. Doctors and All staff are very caring awesome wonderful beautiful people. Merry Christmas to you and Happy New Year . Love and Light to you my beloved Family !!!

I admit, I have not been to any dentist in some time. I came here on an emergency visit Tuesday…read moreafternoon based on Yelp reviews alone. Yelp was right, this place is stellar. I have been terrified of the dentist for some time. Kind of like the car dealership, you have a go-between who talks billing and insurance with you away from the nurse and dentist. It's discrete and comfortable without pressure. My nurse (dental hygienist) was Susan? Or Sandy? God she was an angel. She was so kind to me breaking down and upset and in pain. She made me feel so comfortable talking about stuff and offering anything I might need. My dentist was Dr Taylor who was incredibly knowledgeable and proficient. I got out what needed to come out and I even scheduled an appointment for regular maintenance later this month. I was made comfortable to be there, whether I needed nitrous or a valium, either are available. And they make sure you are physically comfortable with numbing. Mentally comfortable is hard, but true kindness shines through in the folks who work there. I got a kids "reward" (shark plushie) to hold while I had my procedure. When I left I got a "goodie bag" with full instructions on what I had done, extra gauze, and an emergency card. It's a little hinky getting in with the road construction on witchduck road. But soon as your turn on Grayson, by the church, it's there. There's an employee entrance on the witchduck side and another saying Ste 200 on the side, even though the dentist is Ste 100, this is the door you go in.

100% Satisfied! First time patient, & I was a little anxious. But it was short lived. Jessica was…read moremy dental hygienist, & she was exceptional ... couldn't ask for anyone better. Dr. Boone saw me, & she was exceptional as well. Office staff were friendly & professional. And wait time was minimal ... maybe a few minutes behind my scheduled time. Great experience!

Worst dental office ever they said I needed a deep cleaning got an estimate. I got it done was…read morecharged way over the quote after insurance paid. And to top it off I received bills two years later. Total ripoff

I love the dentist, but this place is absolutely terrible, I've never left a dentist with my gums…read moreand my teeth hurting. I usually enjoy going because I just like getting my teeth cleaned but here the cleanings are terrible and they try to scam you saying you need a bunch of random stuff but I want to two other dentist and they said your teeth are perfectly fine. You don't need a reseal-ants or anything. The dentist here are scammers and the more sealants fillings or whatever they sell the more they make because they get commission. Also, after my cleaning, I waited over an hour in the chair waiting for the dentist that honestly she must've went to an online school or something because she was terrible.

I have been going to this dentist for several years. Great service! Family oriented, and will go…read morethe extra mile for its patients in an emergency!

Best dentist office in town! I've been attending here all my life to the point where i don't even…read morelive in the area and i still travel an hour to come here. Everyone is so friendly, helpful, and the energy is unmatched. They don't try to rob you dry either.

The office is currently booking 11 months out which I find unacceptable. There is also a very long…read morewait list for cancellations. The dental equipment machines look rusty and paint chipping off. They are so tightly booked solid my hygienist said she needed to use the restroom but didn't have time to. The doctor did not feel my neck and jaw to detect cancer. The hygienist did not have the standard extra person to call out the 3,2,2,1 gum health numbers to which slows down the appointment.

Responding to your response of my previous review regarding your practice of sending customer calls…read morestraight to voicemail. I'm not anonymous. I am the only person in the reviews who's noticed that the office doesn't answer their phones. You also see my first name clearly at the top of my review. Rather than calling, I went in to see my doctor after a weekend in pain. I was informed "that he was going into a procedure," and the staff member escorted me back to her desk. I explained my issue, which was that from the medicine I was finally prescribed, I had an infection. I had an emergency, and the care I received when I was in the office didn't extend to after-hours.  Providing exceptional customer care and service can't be your top priority when, in fact, your phone calls--I know "customer" calls--go straight to voicemail. I sit in the office at every visit, and I do not hear or see anyone answer a phone call. No one. As the staff member listened to my concerns, in hindsight another staff member (brunette, with a ponytail) came and sat right next to us. Pretending to stare at the computer screen, "being nosey" and "eavesdropping," which was unprofessional, especially when your customer realizes what you were doing. On the contrary, this woman could have been answering the phones. This is a pretty large office, and it looks like they have ample enough staff that could also cover the phones, as in other smaller dental offices with smaller staff. Whenever I ask why phone calls are going directly to voicemail, I get this look as if the individual doesn't know how to answer because I've heard all the lack of excuses. As here, you're telling me to call the office, but you don't answer the phones.

They fit me in for a terrible toothache. As usual the front staff were wonderful…read more I ended up having to have a tooth extracted. Darcy and Dr. Balino went above and beyond to make me as comfortable as possible. But here's the kicker. Dr. Balino just called me (day 2), to see how I was doing. They are a very busy practice and she went above and beyond to check on me! I love this dentist! Which is so crazy because I don't usually care for dentists at all!! Dr. Balino, Darcy, Debbie and other staff up front....YOU ROCK!!

Greenbrier Dental has been caring for our family's teeth for several years now and I have never had…read moreless than wonderful experience. I cannot say enough good things, especially about the pediatric department and Dr. Spruill! Late yesterday afternoon, we called to get our daughter seen following a playground mishap. They graciously agreed to fit us in at the end of their day. Dr. Spruill evaluated our daughter and was glad we brought her in immediately. Though we had initially been told any procedure may have to wait, he stayed well beyond closing to make sure she received the surgery she needed. He and the assistant made sure she was comfortable throughout and called back today to check on how she was feeling. They communicated easily with my husband and I, ensuring we understood what was being done as well as follow-up precautions needing to be taken. We absolutely love this practice and I have frequently recommended them to friends and family! It is clear that they truly care about their patients.