To say I am flipping out right now is an understatement. Our business has been a customer of Yankee…read morePropane for over 10 years. With Mr. Keller at the helm it was a great company to work with. Since the Superior take over it has not been great - today the worst! Without any notice I just found out that they put our company on delivery hold! No notice - in the middle of the coldest weeks of this winter - they stopped delivering! Why - a total FU!!! They told me our invoice dated 1-12-2021 was not paid until 1-25-21 - 13 days - however we have and have always had 30 day payment terms. It turns out, when I checked my bank statement the 1-25 check they got was for a 12-28 delivery. Still within the 30 day terms. Again - after 10 years plus of NEVER missing a payment or being late. We are so extremely lucky that one of our employees came in today (normally we are closed on Saturdays) and discovered we had no heat. No phone call from Superior! No email from Superior! NOTHING!!! Definitely time to switch to natural gas! There is absolutely no excuse for this - even if our payment did come in slightly after the 30 day terms - which it did not! This should be against the law - actually it may be - time to contact our local senator!

we have had nothing but the best service from Ann Marie and all the drivers, techs and customer…read moreservice. Truly an amazing company, service and response on emergencies :-) :-) big time...

Was a customer of theirs for years. Had a problem with my furnace and my husband called for…read moreservice. The wife of the owner answered the phone because of course they didn't have a professional business that answers for them and she literally screamed at him and told him how late it was. Then she continued to say that we had no real emergency considering it wasn't that cold outside.......later on in the week I paid my debt with them and never will ever go back. Their inability to be professional and reliable in their business and to customers was enough for me.......i hope it won't have to be enough for you. Byer beware

Having Ellington Oil has been a miserable experience. I have suffered through having them for the…read morelast six years (I rent so I had no choice). My tank has been broken the entire time I have lived here, the meter always reads zero no matter how much propane is in the tank. The servicemen has replaced the meter at least 5 times and it is still broken. He said the floater in the tank is broken and tha tank needs to be replaced, did they replace it?? Of course not. As a result I continously ran out of propane, not knowing how much was in my tank. I would pay in advance for a propane delivery and would be happy if they got it to me in a week. The usual turn around time was at least 2 weeks after I paid them. Our neighbor has been having similar problems with them. They sent a letter saying they are dropping us as customers because we frequently allow our tanks to run out of propane before ordering more (because thier tanks are broken!!). Thank goodness because they have terrible customer service. I can't wait to start with our new propane company and have a functioning tank!! I'm so excited to finally be free of Ellington oil!!

Great company! Great service! Competitive prices. I've been in the area for about 20 years and have…read moreused a couple of different suppliers. Elite is the best. Last big snowstorm we had they were down one truck, but instead of just delivering what they could and going home for dinner, they stayed out all night. Someone came by at 10:00pm with 10 gallons of gas in a can to make sure I was okay, and then filled the tank around 3:00am. I don't think any other company I've used would have done that.

Great service and good rates. Guys are very responsive and can help with anything hear related. I…read moreuse them for oil for my home and also used them to install a brand new furnace in my house

Stay far away from Suburban Propane. If you can pick, literally any other company, do it. They are…read moreunprofessional, difficult to work with, and have terrible service. Not only could it take two months for them to come out and set up your account (which happened to us), but it may also take 5 months before they close your account. I have called at least 7 times to tell them we have moved from our last location and that they need to close our account, and yet they continue to send us bills. I have spoken to Bernadette in the South Windsor office, along with at least 3 other employees, and NONE of them have done what they said they would do, which is close the account for the place we NO longer live at. Don't even bother calling after 5 PM either, because you just get a generic call center that can't do ANYTHING and just says they will "send a note" to the branch, which then seems to magically disappear into a black hole and never get to them. I have NEVER worked with a company that has such terrible communication and is SO inefficient. I have sent a certified letter to them as a last ditch effort to get this account closed before I figure out what else to do. DESPICABLE. I don't often write reviews, because I understand that sometimes there may be one incompetent employee, but unfortunately, the ENTIRE Suburban Propane company is incompetent. STAY AWAY.

BEWARE, DO NOT USE this company! In keeping with the below reviews from others, I have also tried…read moreworking with Bernadette and the manager, MIke. They have both even negligent, dishonest and also vengeful. They filled our tank in our new house before we purchased it, to the tune of $19. Then, when I called them, they threatened to pick up the tank if I did not immediately pay the $19. Mind you, we had just purchased the home the week before, along with the appriximately $350 worth of gas that was already in the tank. After the first distressing threat in that call, I directed them to speak with my husband..,which they did. He asked for an invoice for the $19 and for pricing and agreement to take over the tank lease. They did not send either - but they did send a truck to pick up the tank FULL of OUR gas! I turned the driver away, he asked me to talk to his boss on his cell phone (no mask, speaking into a strangers cell phone during quarantine!). I told Mike the issue, and that we had never received docs...Bernadette did not send them after initial two requests. Then, MIke failed to send them as well. However, they did manage to send ANOTHER truck to steal our 350 worth of gas! THREE DAYS BEFORE CHRISTMAS. Not only are they trespassing on my property again and again, their gross negligence and somewhat vindictive behavior is bizarre, unwarranted and borders on harassment. One more trespass and I am getting lawyered up, I am so done wi5 these thieves and incompetents. We know from our neighbors that they will not pay us for the gas in the tank, they will steal it by charging outlandish fees for tank pickup and offloading our (stolen) gas back into their tanks. At Christmas, no less. They suck. And, I mean you Bernadette and Mike.

Walter's is so greaf I can't recommend this company enough! They came quickly and were so…read moreaccommodating, in contrast to many other bigger propane companies.. highly recommended. Snd SUPER NICE TOO!! Walter's get a 20 plus!!

Probably the best propane company in the area. Much better…read moreservice than the larger distributors

We hired Holcon to replace a 15 yr old electric 80 gallon water heater with a Navien tankless on…read moredemand propane water header. We did not have propane. Scott came out to survey matters and recommended a location for the tank; he took photos of the existing water heater and plumbing. We received a quote in about a week. We went down to their office and met with Kevin the branch manager who showed us the two brands they sell and based on his recommendation we went with Navien. Holcon's team took care of everything from the permit application with our town to installing the tank and running the gas line, to removing the existing tank and installing the new Navien. Kevin and James did the installation and they were extremely hard workers. The installation which included reworking the water lines was very professional. This was an excellent turnkey project for us. Based on Navien's calculations we expect to save about $6,000 versus the electric heater over the 15 yrs that this unit is under warranty!

Called early one morning as we had run out of propane and didn't want cold showers! They showed up…read morewithin 2 hours. Thanks!

Signed a contract with them in 1998 and their rep told me I would not have to ever pay a rental on…read moremy tanks for a pool heater. In addition to verbally promising that, the contract actually crossed out the rental section. Every 5 years or so someone would call regarding it and after reminding them, they looked it up and apologized. Now, 25 years later, they decided to renege on the agreement! This seems incredibly dishonest and unethical. 25 years as a customer and they are breaking the agreement!!!!!

STAY AWAY from this company. After sending a request in online and not getting any response after a…read morefew days I called. They apologized and said someone would get back to me in a couple days. After almost a week I called back and was told they were sorry but the guy who does site surveys is in a meeting and would call me after. Did I get a call.....NOPE. I should also say that they were recommended to me by a family member. After 2 weeks of no contact I told the family member who called them and said they were disappointed to hear what happened to me. Finally get a phone call and schedule a visit. Day of visit I receive a call saying that the guy had a quick stop but should be at my place by 1. 1:30 I call to see what's going on and wanted to talk to a supervisor to let them know the issues I have had. I speak with a man, who says he was the one that was supposed to be at my house. WHAT ?!?!? To me...he sounded like I was bothering him and he had excuses. Nothing that should have kept him or someone from calling me to say he was still running late. Told him I didn't want his company on site, I can't trust you to call me back how would I trust you if there was an emergency with your equipment. You would think if you were in the customer service business you would know how to take care of a customer...guess I was wrong.

I wanted to switch from an electric stove to a propane stove. I called New England Gas Guy and…read morespoke with Shayle. He was professional and came out that same day to discuss what I was looking to do. His price for installation and converting my stove was reasonable. He obtained the required permit for us. He also directed me to a more reasonable propane company. Of your looking for good quikty work I would differently call Shayle.

From the owner: New England Gas Guy -Installing interior and exterior gas lines…read more Propane appliance installs, light repair, and conversions. Licensed and insured. All NFPA codes and permit requirements are followed. Contact for free estimate.