Great retirement community. Food is good, residents and staff are nice and lots of activities…read moredaily.

Beautiful community with excellent amenities and food but the care was very lacking and family gets…read morepassed from person to person when there is a concern (and there were many). While there are some kind caregivers there and those employees were very much appreciated, those in charge don't seem to care about anything but their job titles and are arrogant and condescending. What I experienced while my mom was living there was zero accountability for people to do their jobs or be kind, compassionate or courteous. The receptionist, Joanne, is also very rude and has terrible work ethic. They make it as hard as possible to reach anyone directly or get a direct number to reach a supervisor. If you are looking for quality, compassionate care for a loved one, I would stay far away from this place. Also, I was told the staff there are not able to help with those most basic medical needs - like helping to put on compression socks or even taking a temperature so if you have basic needs such as these, you are out of luck there.

Clean facility that is conveniently located right off 279 and McKnight road. No one wants to put…read moretheir loved one in a personal care home, but it looks more like an apartment or hotel. Staff genuinely care. They have personal care and a memory care unit.

The Haven has been a blessing for my mom and the family. She has been there three years. She…read morestarted in the assisted living section and recently moved to the dementia unit. The Executives, receptionist, maintenance, and all the care takers are all amazing and truly care . The tenure shows the staff is treated well which results in a happy staff making residents happy. I can call any time with questions. Activities are so great with pets and visiting musicals. My mom loves singing and even with bad dementia she remembers all the words and loves singing and others live listening. Not one day has my family worried that my mom is not getting great care! Check them out. You won't be disappointed.

We had a short time to find an assisted living or personal care facility for my elderly . We toured…read moreseveral facilities and really liked Northland Heights and our tour guide, admissions director Chris Kunst. The facility has lots of amenities for the residents and many of the residents were socializing in the dining room and the corridors and common spaces which we did not see in other facilities. Because of some physical limitations in my brother, we went for a smaller facility that would be easier for him to navigate but we appreciated Chris's willingness to work with us and will consider it for future relatives' needs.

Facility is very clean and the staff is friendly and care for their residents. They offer memory…read morecare and independent living.

My parents wisely decided to move to Friendship Village about 8 years ago and what a gift that has…read morebeen to me and my brothers. Over the course of a few years, my mom has moved to the memory care unit and my dad just recently has (thankfully) relocated to the health center where at 90, he gets the round the clock care he needs. There is a reason I have seen Friendship voted one of the best places to work in Pgh. - the attitude of each employee, from housekeeping staff to kitchen to nurse is remarkable. As the daughter of parents in care, I am able to reach out to any of the employees to get a report or ask for advice or help.The staff always replies promptly and with great empathy and concern. I can't tell you what peace of mind that is. I am never treated as an annoyance or a bother. People are genuinely glad to help improve the daily lives of my parents. In fact, at times I feel like our family is the only customer they have! The compassion and warmth of the staff is truly remarkable. My mom and dad are always up and dressed and clean whenever I drop in, and they are engaged with others at their level. They are treated with respect and dignity. I have even become acquainted with some of mom and dad's neighbors from when they lived independently. It is a very warm and welcoming community and I hope some day I can afford to be in a place like this so my daughter has a light heart and little burden when I am older. :-)

My Mom was in the care unit , they were supposed to take care of her 24/7. They did not. When we…read morewere there, the nurses and aids would not even check on her! She got a UTI, which no one caught!! She ended up dying from that UTI and other infections down there. Friendship Village is NOT friendly at all!!! I would rate less then a one star. Don't let your loved ones go there for care!

An extraordinary caring staff. I have played music here several times in coordination with the…read morenon-profit, Musicans with a Mission, and I've been impressed by the friendly residents and staff. We'll run residential care in a great location.

My Aunt had the unfortunate situation of being in 3 of these facilities in the Pittsburgh area over…read more6 months. South Hills was, by far, the best. Every staff member I worked with, both medical and non medical was on top of everything I asked about. They really cared. Like all of these facilities, they can always use more staff but the staff they have is high quality and that matters. No one wants to be in these types of facilities, but if it's needed, consider South Hills Post Acute.

This was, without question, the worst healthcare facility experience our family has ever had. I…read morewould never recommend sending a loved one here--especially a parent. My mother was admitted for rehabilitation, yet during the nine days she was there, she never received the rehabilitation she was admitted for. A physical therapist finally came to see her after she had already been there for seven days. By that time, she had spent most of her stay lying in bed. What made the situation even more upsetting was that she was often left in bed because no one would help get her dressed or out of bed. There were also times when she was left sitting in urine without being changed promptly. No patient--especially an elderly person--should ever be treated that way. Even more concerning, she was not given her insulin as prescribed. To make matters worse, the attending physician never saw her during her entire stay. The first time I visited her on the second floor, I stepped off the elevator and was immediately met with the smell of urine. That was a major red flag and reflected the overall condition of the facility. After nine days of virtually no meaningful care, we decided to remove her. Instead of facilitating her discharge, the staff delayed the process for hours, telling us the doctor had to see her before she could leave. Our response was simple: **Where has the doctor been for the past nine days?** We felt the delays were unnecessary, so we took her out rather than continue waiting. Based on our family's experience, this facility failed to provide the basic level of care my mother deserved. Our elderly loved ones deserve to be treated with dignity, compassion, and respect. When families entrust a rehabilitation facility with the care of a parent or grandparent, they should be able to expect timely medical attention, prescribed medications, rehabilitation services, assistance with basic hygiene, and a clean environment. One final thought: if the time and energy spent responding to negative Google reviews were instead focused on patient care, I believe this facility's reputation would improve on its own. Great reviews are earned through quality care--not through responses to criticism. Families are trusting you with the people they love most. That trust should always be your highest priority. Sadly, that was not our experience here.

We moved my mother in law into Sunrise 6 months ago. So far this place has been nothing short of…read morefantastic! To start, the community is so inviting and really does go above and beyond to make it a wonderful place for their residents. All of the staff we have met so far have been friendly and incredibly helpful. If you have any special requests they really do accommodate them. You can tell the extra time they spend each morning getting the residents ready for the day and making sure they are well fed and entertained. She has been at other facilities where you barely see management. That is not the case here. I regularly see management out interacting with the residents and their families. They are all approachable and willing to help at the drop of a hat. We honestly can't be happier with this location and plan to keep her here as long as needed. If you're looking for a caring place for your family member look no further. This is the best place there is in the area.

if you are looking for an Assisted Living home for a loved one, Sunrise is way better than the…read morerest, it actually looks like a mansion instead of a hospital

My sister was living here for about a year. Yes, you walk in and everything is beautiful. But that…read moreis just a facade. If your loved one is able to get around on their own and take care of themselves, this may be the place for them. If there is any type of disability, this is NOT the place for your loved one. My sister is a Parkinson's patient. We were assured that they could meet her needs. She was in a Broda chair. I can't begin to tell you how many times she fell out of the chair or fell on the floor from her bed. She was often on the floor for up to two hours. I left a white board in her room reminding staff that she had to have her chair tilted back to prevent falls. Her room was disgusting. I asked several times for the carpet to be cleaned.....to no avail. She constant ly had UTIs. The last straw was when I got a call at 11 pm. She had fallen once again. When I got there she was on the floor complaining that her hip hurt. There were 2 young girls in the room with her waiting for the hospice nurse to arrive. They had no idea what to do because they were not nurses or aides. They said that they found her on the floor. There was not a nurse on duty who could help. The only person that I saw was a charge nurse and I don't believe that she was even a nurse. (Aren't they supposed to be nurses?) I believe that she was Just a worker on duty to handle the meds. It was after 11:00 and my sister was in the clothes that she wore all day. They did not even get her ready for bed. Obviously no one had entered her room all evening. The excuse was that she liked to eat her ice cream late at night. So they were waiting. Is that not unbelievable? Im guessing that she was trying to get to her bed when she fell. She had to have been on the floor for several hours. We complained so many times and absolutely nothing got better. I'm not sure how many times she fell but I'm positive that we weren't aware of all of them. I could go on and on about the lack of care at New Haven. The food was horrible. They said they were working on that. When we moved my sister and the last items were being taken from her room, I looked back at the filthy carpet and thought..... I wouldn't let my dog stay in this room. Please know that this review is not an exaggeration. If you do decide this is the place for your loved one, visit often. Then again, I went almost every day and things still didn't get better.

This place is the Tash Ma hall! Exquisitely decorated , wonderful atmosphere! I went to visit my 91…read moreyr old aunt, who recently got an apartment. She explained there are some larger but I found hers roomy and comfortable for her needs. It is in a beautiful area with a golf course and large horse farm around it! She likes the food and dining facilities. And the activity list is incredible. Very impressive place!