Possibly the worst service I have seen from a Culver's ever! Waited over 45 min in drive through to have someone bring out the wrong order to me. Then found out they still had not even made my order. If your that behind when people are placing orders at the outside speaker you might want to advise them that your running 45 minutes late!!! If I had known that would have gone elsewhere read more

Very disappointed. My wife and I both went and got concrete mixers. We waited for them in the drive through because there were people in front of us, however, when we got to the window and received our mixers they were nearly 100% liquid. Super poor. Can't believe it was served like this. read more

Ok, just O.K. I mean nothing here makes me choose this place over the other 89032750735 fast food places. The prices are higher and I'd rather have a mcflurry over a concrete mixer. This location seemed just like any other i've been to except the staff a little less enthused. Nothing bad. I'll still go every so often but meh. read more

We stopped here for a quick dinner ... and the service was amazing! Better than some full service restaurants we have been to recently. Hats off to management because it is obvious you are teaching your staff to treat customers with care and respect. They even stopped to ask how our meal was!!! Very friendly! Nice job management! Way to set an example of how a business should be run! read more

This is our local, fast food, burger joint. We opt to come here anytime over the other typical burger places. Here you are guaranteed to have a clean environment, relatively quick service, and a great dessert. Over the years, we've tried just about everything on the menu and have not been disappointed. My favorite, but simple meal is the Culvers Double Deluxe, complete with lettuce, tomatoes, onions, mayo with two slabs of butter burgers with cheese. The Fish platter and Ruben sandwich are also secondary bests. Of course, when you go to the soda fountain, and if you like root-beer try their very own brand, which I find to be very tasty and can easily drink several cups while there. To end the meal, you can enjoy a nice custard. As mentioned by Chris, each day they have a flavor of the day and other mixes you can experiment with. For me, the Turtle or Raspberry Sunday are good hits. When you have kids in tow and they get the kids meal, don't forget to tear off the two coupons on the bag. One is for a free kiddie sized custard and the other is a token. When they save up 10 tokens, they can redeem them for a cool prize which are displayed by the soda-fountain. read more

Staff including manager do not wear masks. Have seen this several times and have seen different managers without masks. Did not feel safe at all read more

Culver's is just alright in my opinion. The quality of the custard is good. I've never had a problem with the custard. Tastes fine. The food is mediocre. I don't eat fast food anymore but when I was little I would eat the chicken fingers, cheese fries and sometimes a burger. Everything tastes alright, but just expect that stomach ache from the grease after. My only complaint or why I don't enjoy going there because I feel like this Culver's is all staffed by 16 year olds. Most of them look miserable and don't really go out of their way to give good customer service. I worked at Dairy Queen when I was 15 and I went out of my way to be nice and provide good customer service. The staff looks miserable every time you thank them and they go "my pleasure." Everyone has bad days but I haven't seen a single staff member in there smile lol. read more

I am big on service and the staff was really nice. Food was really tasty and the kids favorite part was the frozen custard

Grayslake Culver's is Great! Very polite & mistakes are very few. Love all the food!

It's okay this place that last time i went to this place was okay i order a basket fries and that fries were so salty it's was not what I expect but it's okay read more

I am a huge fan! Their burgers are great; I've tried some other items and haven't been disappointed. What really impresses, though, is the employee attitude. Always friendly and helpful. They bring the food to my table, and usually take the tray away when I've finished. Even the restroom was clean and the toilet paper was decent! read more

My all-time favorite fast food joint. Food is always cooked to order, fresh, and delicious. All the employees are so friendly and make us feel very welcome. The space is always clean and maintained well. Try the chicken tender basket, you'll love it! read more

Out of all of the Culver's in the area, (Gurnee, Kenosha, and Zion) the Grayslake location is the best hands down! Culvers is known for their delicious Butter Burgers. However, they are not always as delicious and sometimes they do not come fresh but with the ingredients slapped on and meat mildly warmed up. I visited the Grayslake location last night for the first time. I was actually rushing because I had 30 minutes until they closed. I was worried because I know that when establishments are getting ready to close the service laks. However, I had the best burger, fries, cheese curds, buffalo chicken strips that I have ever tasted from a Culvers. Whoever was working last night after 10 p.m. deserves some kind of recognition for the outstanding service they provided. I highly recommend this location. I live in Gurnee but I will now only visit the Grayslake location Culvers. Good job guys! read more

Yo! You a straight up lame if y'all ain't messing with Culvers #Faxts! They got the best chicken tendys on the block they do a lot for the community & that one Jewish guy that works there super cute too. I go there every day, doctors say I really shouldn't & that I am one butterburger away from a heartattack but I HONESTLY DONT GIVE A HOOT! They food be good! read more

Had the sour dough patty melt with fries. It was good and very hot. Only complaint, and this is every Culver's, the fries taste like fish. They're fried in the same oil. read more

Went here the other day around 330-4 for 3 ice creams and a fry. It was not busy at all so I figured the wait for the food would be rather quick. After at least 10 minutes of standing there, I'm going to assume it was a shift manager, who was on break asked if I was waiting for food. I told her fries and 3 ice creams. She got up and bagged the fries herself and the ice creams were already mixed just melting on the counter. Mind you there were 5 employees behind the counter standing around doing nothing and the shift manager said something to them about standing there. And when the employee tried to hand me the ice creams as I was holding my baby I had to tell her to put it on the table, which is what they've done every time I've been there before. Maybe it was just a bad day for them, but I was disappointed to say the least. read more

Kids seem to like the burgers, they are ok. The problem I had was with their fried fish items. The bad flavor lets u know they let the fry oil get rancid and gross. I could not finish my walleye though I have had it before and it was good other times. I think it may just be this Grayslake location just does not maintain their fry oil quality... Yuck. Stick to the grill items. read more

For fast food, it doesn't get any better than this! Custom burgers made to order. The restaurant was clean and the workers were very friendly. The prices are higher than most fast food and it just about worth it. read more

This place gave me and my mother food poisoning. they need new management or new staff. the food must of not been kept at it's right temperature. we went out for dinner my mother, my kids and I one night. My mother and I both got chicken salad sandwiches and my kids got something else. I woke up puking my brains out on a Sunday. I had to call in from work. I called my mom and she told me that this morning she too was projective vomiting!!!! I work in food service as well and you all can get someone very sick if your not following standard food safety rules. The service there sucks they do not care for your business. they treat you horrible!!!! Don't go here unless you want to get sick. read more

I can no longer recommend this Culver's location. While the food is still good by and large, the service (or lack thereof) has deteriorated to the point where it's not worth the aggravation. The missing/incorrect order items I noted in my previous reviews are still occurring; if anything, it's happening more. I've written to Culver's corporate at least 3 times, begging them to send a district manager to bring this franchisee into line, but all that happens is the store manager (ie, the source of the problem) contacts me and offers me a coupon. I don't want a coupon; I want my order to be right the first time, every time. I want the employees to act like they care about the customer and stop sleep-walking through their duties. Interestingly, the Arby's about a mile or 2 down the road does a much better job at getting orders out correctly, with less than half the staff of Culver's. Make of that what you will. read more

Simply the best fast food burger you will find. True meat lovers understand the chemistry of the Maillard reaction - that getting a nice, brown crust is the source of tremendous flavor. Culver's pursues burger perfection by serving thin patties and smashing them on the grill... the high ratio of surface area to volume means plenty of flavorful Maillard goodness in every bite. You want a bigger burger? Two thin patties means twice the crust, twice the flavor compared to a single thicker patty. Not a huge fan of the chicken. The tenders are really quite boring compared to actual fried chicken chains... and I think they don't even offer the chicken dinner anymore. Stick to the beef. Delicious cheese curds. Decent fries. Excellent custard. read more

Please train your staff on what is considered a serving of a one scoop custard on a cone and in a cup. This afternoon, went through the drive thru and the servings were very small compared to other times I have been to this particular Culvers, will never return to this one. read more

We love eating here their cheese curds are amazing and we love their mango coolers. The staff was very helpful and friendly and I was greeted the moment we walked in the door. My kids love that they get a free scoop of ice cream with their kids meal. Thanks for the great lunch! read more

Culvers simply has the best fast food in the business. My wife and I go once a week for the butter burgers, special sandwiches and sweet potato fry's. Custard is great as well. read more

This is the second time I was approached by people asking for money. I understand the need for fundraisers by groups, but doing this while I'm trying to eat is rude and annoying. read more

Embarrassingly small amount of hot fudge in my Sunday. Good thing we have tastee freeze nearby. And I don't have to drive as far.

I don't eat burgers and I also don't eat ice cream, but let me tell you those buffalo chicken tenders are lit!!!!! And those fries are always fresh and piping hot read more

I ordered a create your own concrete mixer with vanilla ice cream with Brownie pieces and Hot Fudge. The worker who took my order said to me, "You don't want Hot Fudge because it will melt the ice cream. You can have Chocolate Syrup instead." She completely changed my order and gave me a vanilla ice cream concrete mixer with Brownie pieces and Chocolate Sauce. I don't care what she thinks but this is MY order and NOT hers! This was completely unprofessional of her to do. read more

Their customer service is top notch for a fast food joint. The employees seem genuinely happy so it seems like a nice work environment. Food is always great! read more

Culvers is a great establishment. One might say the best fast food in all of Grayslake (not that there is much competition) The service is pretty great and most of the food is always good. The location, convenience, and cost make it a great place to eat overall. read more

Chicken tenders are real and juicy, cheese curds are great, and their custard is to die for! Must have place to eat!

We love this Culver's - very helpful and nice staff working here - food always hot - fresh and extremely good tasting for what is a fast food restaurant. Always a good go to place - Thank you read more

I really enjoy Culver's, great tasting food and amazing milkshakes....when they can get the order right. I had just got off a long 11 hour shift and decided that I wanted to have some tasty chicken tenders and so did my girlfriend at the time. Without a moment to spare Culver's popped up! So I head out there and order 2 shakes and an 8 piece chicken strips. Well when I got home to have dinner with my girlfriend i notice that they had gave me only 4 which is enough to feed one. I call back but it was closed and the manager insisted on sending me a coupon BY MAIL to redeem my 4 chicken strips...... Thanks for an IOU.... don't think I'll be spending my money at this location anymore. read more

I wish I could rate the food and the staff separately. The food is fantastic, no different than any other Culver's. However the staff at this location is the most incompetent group of morons I have ever had the displeasure to deal with. In the past year I have probably gone through the drive thru 20 times, and they have got my order correct maybe 5. I know that sounds like an exaggeration, but I promise it's not. Make sure you triple check your order before you drive away because the loser employees are sure to mess it up. read more

Always the go-to place when we are in a rush for fast food. You wait a little longer for your food than a typical fast food chain with a golen arch - but it's much fresher and hotter. Custard at anytime of the day is perfect here! read more