Parents deserve to know what they are walking into at this office. My daughter's orthodontic care…read morehere has been handled in a way that raises serious concerns about professionalism, safety, and trust.
1. Emergency mishandled: When my daughter had a braces emergency where a wire jammed into her cheek, she couldn't open her mouth. I called the emergency number given by the office, but no doctor ever returned my call. Instead, the call center operator admitted he had to Google instructions. The office never followed up, and when I asked later, the manager brushed it off saying, "I don't work weekends. If you'd called Monday, we would have helped." Emergencies don't wait until Monday.
2. Rude and dismissive behavior: When I raised legitimate questions about over-expansion, treatment delays, and wanting a second opinion, the orthodontist became defensive and condescending--rolling her eyes, bobbing her head, and speaking disrespectfully instead of listening.
3. Unprofessional patient dismissal: While my husband was still in the office actively scheduling my daughter's next appointment, the staff bypassed both him (who was physically present) and me (the primary parent contact) to instead call her father and inform him they were dismissing her as a patient. They claimed they thought we had already left, which was untrue--the manager had just spoken to my husband minutes earlier in the back. We were never told face-to-face, and only found out because her father immediately informed me that they were calling him. It felt sneaky, manipulative, and unprofessional.
4. HIPAA/privacy concerns: Their treatment area is a shared space, where I could clearly hear other patients' private medical details and vice versa. This is a serious privacy violation.
For context, this was a middle-point office chosen so both parents (who live an hour apart) could bring our daughter. Unfortunately, instead of supporting her care, this office has created delays, emergencies without follow-up, and unnecessary family conflict through poor communication and unprofessional behavior.
Parents--please be cautious before trusting this office with your child's care. Emergencies were ignored, legitimate concerns were dismissed, and important patient communication was handled in a sneaky, unprofessional way.
after further investigation we found out that Megan Do,- the provider in question, lied to us and said she's been practicing for 15 years and when we looked her up she has only been practicing Dentistry since 2021 and Ortho since 2024- I know see why she was defensive of my concerns for her work.
Unfortunately I can already see payment is going to be another issue as reading the reviews this office has concerns of fraud behavior, scam, forced upselling and over pricing.
Thankfully because I was on FaceTime I was able to screen record the visit and the video will be sent through the chain of command to prove all the above.
-kindly regards
