Deserves NO stars. Is expensive but as Culligan has been around for years I felt it was worth the money. I was wrong. First, I live in the country, on a well, but the installer didn't seem to understand and every 3 days when it regenerated I was using way too much water. Got that fixed then wasn't getting any suds but system was regenerating....turns out 'spec' of salt clogged up the line (at least that is the story they gave). It is however their customer service --both in office and those on the road- that is TERRIBLE! I pay to have the salt delivered to my system and put in tank. What they don't mention when you sign up is that you have to STAY HOME until they arrive-otherwise they leave the bags of salt at the door and you have to take them to your unit (yet you have still paid for the service).. One would think that they could give you a time frame for delivery ---best they can do is tell me 10 am to 2 pm...BUT TWICE NOW THEY HAVE NOT DELIVERED even though I had received and/or verified that I was on the schedule (I am on a 4 month schedule so one would assume it should be automatic scheduling but apparently not) and I have sat at home waiting for them. I don't know who can afford to take a day off to get salt delivered---total of 5 minutes max they are at the house!
Today I called at 2:30 asking where delivery man was-office didn't know and would get in touch with him and get back to me. I called again at 3:30 as I had not heard from them (office or delivery) --office had not called me back because driver hadn't called them yet. I asked to speak to John -Regional Manager- he wasn't in and not allowed to give his numer so office clerk put me through to her supervisor who also wouldn't give me the number. I stated this was the 2nd time in a row that the delivery was non-existent and I didn't care if it was 9 pm tonight I want my water as I am not wasting another day waiting for delivery....she agreed. It is well after closing time tonight and no delivery and no one from the office ever called me back!
I want the system out of my house (less than a year old). I do NOT want to deal with Culligan Kingson ever again.
I now know why the Culligan slogan is 'HEY CULLIGAN MAN!'---you have to search the countryside trying to find them! read more