always give me advance knowledge that they're . Great help delivering the salt bags to the basement. read more

From sales to installation was a phenomenal experience! Alan Waters was a professional sales representative and was not pushy - he presented facts and examples only. We enjoyed the experience so much that we upgraded BOTH our existing reverse osmosis and water softener (not Culligan and installed by previous owner). Installation was also smooth! The technicians yang came in were friendly, professional and absolutely knew their products. They took our old reverse osmosis tank and teed it in for extra water storage, they removed all our old system and disposed them in their office. Their install was efficient and clean, and post install instructions and walk through were top notch. Don't waste your money on other systems. Culligan is trusted by many for decades, so why shouldn't you ;) read more

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We purchased an industrial reverse osmosis system for our home and acreage that processes our well water for human consumption and household/yard water supply. It cost of around $25,000. It worked reasonably well for the first 15 months but since Jan '23 it has been malfunctioning on a regular basis. So it's only reliable for around 1-2 years? We had two service calls in the last couple months, the last being March 24/23 resulting in the service man not being exactly sure what was wrong but disabled a sensor so we could at least get water made until some new parts came in. But that idea didn't solve the issue of the RO not working for more than 21/2 weeks (means no water to the whole house & yard). We have to run downstairs to unplug/re plug it in, and then it usually starts, then wait half an hour for drinking water, as it's working to fill the water reservoir tank. For someone to take a quick shower we need to wait a few hours and to have enough water to run the household it takes nearly 24 hours at a production rate of 20 gallons an hour. The BIGGEST issue all along is booking a service call. The person answering the phone seems to be screening the callers without any knowledge of this RO system and the services they sell, making unfounded suggestions. After way too long on the phone we convince this person we need to speak to the service man who installed the system and who had been here on most of the service calls. So a message was apparently sent to him yesterday but after all the conversation going in circles about a malfunctioning system, no service call was booked. We called back this morning and were told that 'what we wanted' was to speak with the service man, not to book an appointment. This office must have a lot of service calls (malfunctioning equipment) and appointments or, only a few technicians, because getting an appointment can takes way too long, as in up to 2 weeks. When one is paying this much money for a vital household system, you might think they would supply the service it may need quicker than 10 days to 2 weeks. If it's staff shortages then at least say that. Or maybe, should a system this expensive actually work? Reverse osmosis is NOT new technology. In my mind this business has one more chance to make it work properly or we want our money back. read more

The delivery drivers are usually really good, but the office staff and the managers and supervisors and everyone that works in the office couldn't care less about customers! I was even told by someone in the office that they have lots of customers and so they were not concerned if they lost me as a customer. Just today, I got an invoice for $11 a bottle for water. When I called to talk to them about this they stated that it's $11 a bottle because I only get two delivered. I have only ever gotten two and suddenly they're going to start charging $11 a bottle unless I get 3 at a time. I live alone and it takes forever for me to get through two bottles of water to start with. I do not have the space and it is completely unnecessary for me to have three bottles delivered at a time. I live in an apartment and I have no place to store these bottles. I asked the woman I was talking to what the difference was whether I order two bottles at a time or three bottles at a time. It is not like they are delivering to my home more frequently therefore causing them time and expense because I'm ordering only two bottles! It will take me months to go through three bottles of water by myself. The woman in the office checked with her manager and neither one of them cared and simply stated that this was their policy. This is a policy that in my situation makes zero sense and they did not care whether or not I was happy, I had no desire to accommodate my two bottle need and didn't care at all when I told them I will likely have to go elsewhere for my bottle delivery. To me, this is such a simple solution. People that are living alone do not need three bottles of water delivered at a time and they don't deliver water to me very frequently because two bottles last me a long time. There is no reason for this policy for people in circumstances such as mine. The bottom line is that Culligan does not care about their customers and they have made that very very clear because they have an abundance of customers so each individual customer does not matter. I will go elsewhere even if I have to get three bottles delivered at a time... I'll go to a company that values me as a customer. Customer service can only get better from the service that Colligan offers. read more

We get water delivery at our warehouse in Calgary and the DELIVERY service has been excellent in part because our driver Dan is on top of our deliveries past and present. He always lets us know if he is off on holidays, provided a contact number where we can reach him, knows our orders and is friendly and efficient. If we have to call in or have another driver deliver, then the wheels fall off the delivery truck! I've tried unsuccessful to call into the Culligan office and have been cut off, spoken to people with NO CLUE, the people who answer the phone are rude and quite frankly stupid. I would love to give this a company a higher rating because our driver is top notch, but if he ever left. We'd be going with him. read more

Culligan is the new name for water ... forget the brand names and just set up your account and have water delivered right to your door! Safe, reliable and just too easy! We opted to rent the water cooler as well at a great monthly price and have been totally satisfied. L&C Chestermere read more

Glen was very friendly. He was also very knowledgeable about the products and selected an appropriate size water softener for our household. Taylor came to install the softener. He was patient and very helpful and walked me through on how it worked. Our family is now enjoying soft water around the house. I would highly recommend water solutions. read more

We recently purchased a reverse osmosis system through Water Solutions. They provided fast, efficient and courteous customer service and offered competitive prices for equal (or superior) products. We really appreciated the "flood alarm" monitor that was provided- we hope we don't have to use it but it provides some peace of mind knowing that it's there. Thank you! read more

I have my water softener salt delivered by Culligan a couple of times a year. The individual who delivers it is very personable. He always takes the salt to the basement, puts it in the softener and takes away the garbage. read more

Great products and great customer service (in store and the technician). I didn't give a 10 because my appointment time was double booked even if my appointment was for an installation which lasts 4 hours, that is not acceptable, otherwise, I am very happy with the service read more