We walked in, saw the car we wanted...test drove it and new that was the one we wanted to take…read morehome. Chris Cantu and George Martinez made the car buying process extremely easy, fun and fast! They even had our car detailed too! These guys are the best, thanks fellas! We definitely recommend Ed Payne Pre Owned in Harlingen if you're in the market for a car, truck or SUV.

bought a pickup with 3 spacers and drilled in wheels to reveal only about 1/2in of thread for the…read morelug nuts to hold everything in place very unsafe

I had two deferred down payments to complete the total after paying $1500 day of. the $500 first…read morepymt was due 9/1 closed so on 9/3 I'm told I have to pay it by 5. I work school and live in Edinburg and told her give me til 6 at least and nope they sent repo out for my car. I havent even had it one month. the manager Jennifer is rude based all her clients on one person in the past who didnt pay and pretty much said I'll be late always. she talked over me and no paperwork signed says repo $200 2 days late on the payment but she only accepts them til 5 what if I work til 6 they will repo it? on top xm antenna needs replacing and volume knob doesn't work and they won't fix that

EDIT 7/29/22 - I have spoken with the GM who is remedying all my issues with the vehicle. Amazing…read morecustomer service. Once I pick up the vehicle, the review will be changed. Thank you again Ringo Gomez! A+++++ Customer Service! I purchased a used vehicle from them on 6/1/22. The car had a shaking issue once speeds reached 75mph and there was a check engine light on in the car. My wife and I explicitly told our Salesman and the Used car Manager that WE WOULD NOT PURCHASE THE VEHICLE IF THE CHECK ENGINE LIGHT WASN'T TAKEN CARE OF, Gillman Honda San Benito promised all issues would be taken care of. The car, which is our secondary car, was driven home and parked as I work from home. On 7/8/22 I drove the car to Austin, TX. When I got to San Antonio, TX, the car was shaking extremely bad, I parked it and stayed the night, the next day found a mechanic. He looked over the car and said it was the tire, it had separated. So I bought a tire. The shaking was still present. I got home and called Gillman Honda San Benito. I told them the shaking issue was still present and whatever work they did to fix the issue, did not fix the issue. I took the car in on 7/15/22. Gillman Honda claimed they couldn't work on the vehicle because it was a Chevy vehicle so they sent it next door to Gillman Chevy San Benito. After a week of them having the vehicle and no work being done, I was told that there are $700 worth of issues needing fixed in the engine (which wasn't even addressing the shaking issue), there was a check engine code and a bad thermostat. So the ORIGINAL check engine light issue wasn't resolved, there was another engine issue AND there was still a shaking issue. After back and forth with Gillman Honda and Gillman Chevy, the engine issues were being resolved but through my extended warranty. I was then contacted by Gillman Chevy that the shaking issue was because I had 3 bad tires bringing the total of bad tires when the vehicle was purchased to 4, and that nothing could be done until the tires were replaced. So for those keeping score at home, Gillman Honda didn't even bother to check the tires of the vehicle they sold me. This isn't a small Mom and Pop store, this is a mega car lot that DIDN'T CHECK THE CONDITION OF THE VEHICLE BEFORE SELLING IT TO THE PUBLIC. I could've been in a serious accident due to these 4 bad tires. So now I have to pay out of pocket to replace 3 more tires of a vehicle I purchased a month ago. GILLMAN HONDA SHOULD BE ASHAMED of themselves for selling a vehicle like this to the general public. I'm not made of money, I expect a REPUTABLE dealer to sell cars they've inspected and know don't have numerous issues. I would've NEVER have purchased this vehicle since the original check engine light WASN'T fixed. Now I'm stuck with a vehicle I don't even want to drive anymore due to the horrific issues since purchasing it. I would give negative star rating if I could.

Beware of pressure to purchase what you don't need, especially if you're a woman and save yourself…read morea few hundred dollars, OR MORE! My wife dropped off her 2023 CR-V for what she believed to be a routine 30,000 service appointment (Oil Change...) She was told she needed a recommended Transmission Oil change which she agreed to. I called the Service Manager (Kalif Fazil) who confirmed that this was a Honda Recommendation. Since the Honda Owners Manual does not list a Maintenance Schedule I had to trust the Service manager but decided to "Trust and Verify". I called a Honda Dealer in McAllen and another in Brownsville inquiring on routine service maintenance for a 2023 CR-V with 30,000 miles and neither mentioned a "recommended transmission oil change". I also called the 800 Honda number and was told the same thing. They also referred me to MyGarage.Honda.Com and discovered that: "Driving in mountainous areas at very low vehicle speeds results in higher transmission temperatures. This requires transmission fluid changes more frequently than recommended by the Maintenance Minder. If you regularly drive your vehicle under these conditions, have the transmission fluid changed every 25,000 miles (40,000 km)." (Our elevation is 38 feet above sea level and the furthest she drives is Houston at feet)

I recently purchased my first car from Sames and I could not have had a better experience with the…read morehelp of Carlos and Stephanie. From the get go, Carlos made it very clear that transparency was his #1 priority and delivered it every step of the way. He was eager to help and made the whole process feel so relaxed. When I initially didn't find any cars that fit my preference, Carlos offered to bring in some from other locations that did, without any pressure to commit. What really impressed me was how much he advocated for me, coordinating with his team to work out the best deals like securing a lower car note and pushing for a zero down payment. He was even able to find affordable insurance for me! On top of that, he was super responsive, keeping me updated and addressed any concerns I had. You were really able to see how much he cares about his clients. He definitely made the entire experience feel like I had a friend helping out rather than just a salesman. And to complete my dream team, Carlos introduced me to Stephanie in finance. She was an absolute gem. She broke everything down so clearly, from understanding the pricing, payments, and optional coverage. Considering all of that was unfamiliar territory, she did a great job at making sure I never got lost in the process. She was extremely considerate when it came to finding me coverage that still fit within my budget. On top of that she shared a few tips that would help in the long run. All her help was a huge weight off my shoulders. I'm really grateful she was able to help me secure that safety net without stretching my wallet too thin. Between Carlos and Stephanie, I couldn't have asked for a better team to work with. So whether you're also a first time buyer or just looking for a great deal, these are the people you want by your side. I've already recommended them to several friends and will continue to do so. They truly made this experience stress free and memorable. A big thank you again to both of them! :)

I recently bought a truck at this dealership. They advertise one price then at financing come out…read morewith an additional $2000 for some protection plan which is total BS. The manager says he has no choice but to include it. I negotiate it down to $900 and then when I actually try and use the protection plan they literally do nothing to the truck. They covered up some scratches on the paint but at the first carwash the scratches come right back out. The plans they sell are garbage and they know it. I do not recommend this dealership at all!