Extra space has done it to me again without notifying me of a rate increase. They just notified me…read morethat I had a rate increase of 25% which is the same thing that they did six months ago. Yet if I go to their website for the same location that same space rents for $58 for a new customer. I find their business practices incredibly deceitful, and when I called the customer service, they assured me that they had sent me a notification which they did not. To repeat this has happened multiple times.

Service has been really good. They keep the facilities clean and are friendly i spent two day going…read morethrough my unit and was grateful for access to clean restrooms.

This facility has been alway maintained neatly as it should while I've been there. A big shout to…read moreRebecca for supplying excellent customer service. I wish more in this world was like her!!! Kudos!

Perfect customer service skills and clean environment. I would definitely recommend anyone to go…read morehere for safe and perfect service!!!!!!

Clean, air conditioned, safe location, friendly staff…read more Centralized app has some bugs though. Unable to use app to open gate. Glad they are here!

I rented a unit on3/19/23 when I rented the unit there was a free month that went along with it…read more The person that rented the unit was new and messed up not only putting the wrong unit info but also left off the free month. I called back up and the straitened the unit number but even though they told me the free month was on the account it was not. Each month I called up to find out why I was still being charged the manager Arleen said she will get it fixed this went on for 2 months she never called back to say it was not on the account. Today 5/31/23 I called and it was escalated and I guess she was trying to CYA and called and said it was never on my account I should have been told this before getting charged two month and going through the song and dance that it would be fixed. I cancelled my contract.

Overall our experience for RV trailer storage has been good. We like that it is convenient to our…read morehome in Kingwood. Right now, Northpark is a mess with the widening project but I don't blame any of the businesses that are having to put up with it but it does mean we have to plan our route and the time of day we go there and back carefully. Our RV trailer is in one of the big open carport style units and I love that it is so easy to back in! And the space is wide enough I can fit our trailer in with room on one side for the fold down steps as well as putting the slide out on the other side when I need to work inside the trailer. The units also have electric outlets close by and this is great because if it is going to be below freezing in the winter I can leave a small space heater inside to keep things from freezing and in the summer I have a small dehumidifier to keep mildew from forming inside. So far we haven't had to deal much with management since renting here but when we first did they were nice. The only reason I knock off a star is for the entrance at the electric gate. There are pot hole in the gravel, I have even brought a shovel to try to refill them but the wheels of vehicles just create the holes again which are a real annoyance when you are pulling a trailer in or out. They really should put down some asphalt on either side of the gate or concrete.

This is a highly uncommuicative, almost criminal, business. Lost power to my stall...no notice…read morefrom them....no offer to move me to another stall...no calls from them after numerous emails and calls...a completely inept incident response center...no local management (so good luck with security)...they just charge my account with complete indifference...they are truly Jackasses

Lake Houston Rv and Boat Storage has been reliable and stress free for me. Access is easy, the lot…read morestays clean, and I've never had any issues with security. Shoutout to Lola, she's been super helpful anytime I needed something or had a question. Good people make a big difference.

I have been using them for several years and I have always felt safe in leaving my 5th Wheel here,…read morenever worried about damage or theft. The staff has always been professional, helpful and there if needed.

They treat you great when you sign on the dotted line, however once you get in Bonnie will treat…read moreyou like crap. There is no lighting in key places, the other day I asked her to see if they could move a trailer that was sticking out as I turned the corner to get to my space, all she did was rant and rave of she wasn't, she didn't even want to hear my complaint. I have pictures and a recording of what I was asking so you can message me if you want to know what I am talking about. The door to my storage is super heavy and keeps getting worst, I don't see them servicing it anytime soon. Beware of Bonnie she will not work with you. Find another storage facility that has good reviews that was my mistake I did it for convenience.

I recently moved and searched for a place to put my stuff since I was temporarily moving in with a…read morefriend. I discovered this place and it was definitely a hidden treasure. The staff there were beyond helpful and friendly. We had 4 kids with us and we were offered water. It was truly a great experience for it being such a dreaded event.

The storage area was very clean and well-kept. We got the storage on a special rate that stayed for…read morethe remainder of the time so, so the price was great. We never had any problems here. There's a restroom in the hallways, a dumpster in the back if you need to discard old boxes etc, and the people never bothered us at all. We did have one issue: they assigned us a unit that was already in use. It was the weekend, so we had to pick an open locker and just put our lock on it. They corrected the mistake on Monday, reassigning us the locker we'd used.

I'd made some last minute decisions about moving and Katie the owner worked with me to get me a…read morestorage unit as quickly as possible even though it was on her off day, it really helped a lot and was much appreciated

24 hour access codes don't work consistently and you end up stuck inside the facility. The security…read moreguard is also not always present and there is no after hours contact info anywhere. You pay extra for 24 hour access that is not really a thing.

One of the best storage rental businesses in Houston. Awesome customer service and a delight to…read morework with.