My original CubeSmart rate at the Miramar Beach, FL location (Unit 111) was $178.20, and without any meaningful notice it was raised to $231 -- a 29.6% increase. When I anonymously called CubeSmart on December 1, I was quoted $154.20 for the exact same unit size that I'm currently being charged $231 for.
I spoke with the on-site manager, Lisa, multiple times. She told me she emailed and left voicemails for District Manager Eugene Ware, and I left him a voicemail as well -- but I have never received a response. No follow-up, no explanation, no transparency.
I'm a single mother with a long-term lease in the area and will need storage for many months, so CubeSmart is risking losing thousands of dollars in long-term business over this. If this issue is not resolved, I plan to file a complaint with the Better Business Bureau and will continue posting reviews to inform others.
This experience has been extremely disappointing and feels unfair and lacking in integrity. read more