Hands down the best storage facility I have ever used. It is secure & gated the units are…read moreimmaculate. Auto payment from online. Most importantly, the staff (Randy) went above, and beyond to assure that all my needs were met. I would recommend this storage facility to anyone. I've had such a wonderful experience.

I've been doing business with crafts for 5 years now and have always been satisfied with them…read more Their prices are reasonable and the service is great. Reported a leak above my unit and it got fixed right away.

I had a long distance move and had to downsize. Ely was there every step of the way for me. I…read morechanged what I was moving many times and he totally made it stress free with all my changes and price adjustments He was a gem to work with, very thoughtful and kind. The young men that packed and moved my things were all incredibly hard working, polite and willing to go the extra mile for me. Everything arrived in great shape and arranged as I wanted. I just can't thank this group enough. They were wonderful and I highly recommend them. It was a stress free move and actually fun to talk to all these hard workers.

I have not one bad word to say about the crew who moved my valuables, as I downsized into one floor…read moreliving. Luke and his team were great. I was frustrated that the owner/spokesperson Ely insisted I needed two 26-foot trucks and a five person team to move out of a 1096 sq ft space into a 784 sq ft home. Ely stressed me out for an entire week while I agreed I would probably need one full size truck, I was giving a lot away before moving (which I explained) and two large trucks would be overkill. The move ended up needing half of one 26 foot truck. Afterwards, I get no acknowledgement or apology from Ely on his mis-diagnosis. he had me stressed for days on the cost of my move. I am sure I paid for the extra large truck they needed to fill with gas and drag around the entire move. At this point, I'm just glad it's over.

****!!!!WOULD NEVER RECOMMEND THIS PLACE!!!!***** I have had a unit in the "climate controlled"…read morebuilding for more then 5 years.. I paid 85$ a month for it.. it got sold shortly after and I rent went up to 116$ a month, they added 2000$ a year for insurance... i have been trying to move out but all my things are covered in mold.. they asked for pictures.. i sent them, they never respond.. then hit me with late fee for my unit.. tell me insurance covers a tree falling on the building and that I should have had my things on pallets... I have my mostly my dead parents things in there from their unexpected deaths pictures.. furniture... I could go on and on.. even trying to reach a manager or someone of some importance is to discuss this with is impossible.

Great storage location, easy off street access, clean, well lit, and affordable…read more -Adrian

Clean and spacious facility. Competitive pricing. Gated facility with video surveillance.read more

Horrible establishment! Will sell your items with zero notice, constant problems with billing…read more Customer service is non existent at best. Do not walk, RUN from this place. If no star rating was possible...that is what I would gladly give this place.

Best redemption facility in Augusta! Expressed appreciate to us as customer and how much he…read moreappreciated us bring our returnables to him. Much better attitude than Capitol Containers. I will NEVER go back there again

This family owned business is amazing. They have top notch, old school service and mentality. They…read morecare about their local community and neighbors. Their delivery drivers are friendly and professional. The owner even came out to show me how to bleed my furnace line when I first bought the house and the tank was empty. I highly recommend them.

After getting the 2 week "run-around" [including from a company I patronized exclusively .... &…read morequotes of $!50.00 extra for so-called emergency delivery (even during the course of regular working hours ...] G & G literally came to the proverbial RESCUE on a Friday afternoon!! They do business the "Old-Fashioned" way - It's called "Good-Will" - intangible, yet they embody a highly valued priority - it's the lost art of building customer loyalty via personal service. Often that may include going beyond. They earned my respect & gratitude; not to mention my patronage! I value the concept as foundational & an asset that may not show up on a spreadsheet. Having been a business owner for 16 years, Goodwill coupled with benevolence were the cornerstone of my philosophy! It goes unsaid that in the current unprecedented times, it's refreshing to see & be reminded that there is goodness in our friends & neighbors! I am so thankful for all of the above & of course, these fine folks spared me what would have been a frigid weekend hauling diesel fuel - 1 gallon at a time (Fill pipe 5 + ft. off the ground, & virtually impossible for a 73 y.o.to hoist a full 5 gal. Jug without a Diesel deluge ... learned the hard way!) Thank you, Kim, for your gracious & attentive service. Thank you, Larry, for your expedient delivery!! I so appreciate your augmenting the warmth I'm able to embrace! Regards, A new & loyal customer in West Gardiner, Maine

I have nothing but wonderful things to say about Rock Solid Storage! They are local, very…read moreresponsive, and owners Ben and Melissa are easy to deal with and amazingly helpful. I shop locally whenever possible and in this case I am very glad I have. They have made my very long and tiring move from Louisiana to Maine a little bit easier. The units are priced competitively, and are easy to access. The billing process is simple and automated, I couldn't be happier with my choice of storage unit companies. A+ for Rock Solid Storage!