ven though I asked for specific flights I was given different, with the excuse that it was cheaper, and was asked for payment without a specific itinerary, which in itself is distressing. When I explained I wasnt looking for cheapest, I was then offered options, and then agreed upon an itinerary, flights, hotel, transfers and prepaid tickets for the Cuban National Ballet.
A few days later I received my documents, and the flights came with no booking reference, my friend's last name was wrong on the tickets (she's hyphenated) and there was no information regarding the ballet tickets. Upon inquiry I was told "her name is fine that's the way they do it, they been doing it since 2007 and it's fine", and also I'd pick up my ballet tickets "from them when you get there", but from whom and where was not detailed, so I asked again. Cubatodo refused to handle the change to the wrong name stating that "this is too much" meaning I'd asked too much of them or too many questions I'm not sure. In the end Jetblue disagreed with cubatodo and changed the name for me at no cost, also giving me the booking reference.
When traveling, the visa's were fine, the flights turned out fine, and the hotel was great *see my separate review for them. BUT the tickets they sold me were for the Spanish Ballet of Cuba not the Cuban National Ballet (which is NOT the same by any stretch), I still have yet to recieve a response from them regarding that mistake. read more
