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    CTS - Computer Talk Services

    3.0 (2 reviews)
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    Ask the Community - CTS - Computer Talk Services

    ADT Security Services - Always there.

    ADT Security Services

    (20 reviews)

    We have been with ADT for years. Our cameras were not working so I contacted ADT tech support. I…read moreexplained that we were not able to perform the necessary process to fix the cameras ourselves so we would need a tech to come out and fix the cameras for us. They were not able to send a tech out for weeks leaving us with no cameras for a month! They confirmed that we would still be responsible to pay for the service despite the fact that we didn't have the service! I posted our situation on both Facebook and nextdoor.com. Within an hour of my posts the responses were overwhelming! I had an individual that worked for another security company come out and fix them for us at no charge! Several people were in the market to get a security system and were so grateful to be made aware of ADT's incompetence! ADT was aware of vandalism activities in our neighborhood and STILL DID NOTHING!! If you are not able to get out of a wheelchair and get on a ladder stay away from ADT!

    I've been an ADT customer for over 20 years. Originally, the service was outstanding. I had direct…read morecontact with a single, responsive and polite, person. Since those days the customer service has gotten worse and worse. I've now canceled my service and would NEVER consider giving ADT another chance without seeing significant changes in their service. Start with making changes at your call-center ADT. Your people need to be able to speak English and have training on how to perform their jobs. being transferred six times is never going to make a good customer experience.

    CTS - Computer Talk Services - itservices - Updated September 2026

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