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CTS - Computer Talk Services

3.0 (2 reviews)
Closed • 9:00 am - 5:00 pm

Services - CTS - Computer Talk Services

Data recovery

Desktop computer body repair

Desktop computer support

17 More Services

Device support or repair

Cloud services

Telecom or network services

Remote access services

Server services

VOIP services

Laptop body repair

Laptop support

Mobile phone body repair

Mobile phone support

Security monitoring services

Security system installation

Security system repair

Tablet body repair

Tablet support

Video game console support

Web design

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Ask the Community - CTS - Computer Talk Services

ADT Security Services - Always there.

ADT Security Services

(20 reviews)

I would strongly caution anyone considering ADT to consider talking to other security providers…read more I contacted ADT after my homeowner's insurance company informed me that I needed both a security system and a central fire alarm system installed in order to continue coverage on my primary residence. I provided the size of my home, the number of doors and windows, and all relevant information over the phone. Based on that information, I was given a written quote for $619.94, and I signed a contract for that amount. ADT then scheduled a technician to come to my home for the installation. Once he arrived, he informed me that the person who originally set up the contract "didn't know what they were doing" and that the quoted system did not include the proper equipment needed for my home and insurance requirements. The technician then presented me with a completely different system and price totaling approximately $4,600 -- more than a 700% increase over the original quoted and contracted amount. Because I was under a strict time constraints from my homeowner's insurance company to get the system installed soon in order to maintain coverage, I felt I had very little choice at that point other than to proceed. What I experienced felt extremely misleading and unfair. A customer should not sign a written agreement for one price, only to be told at installation that the "real" price is several thousand dollars more. In my opinion, this felt like a classic bait-and-switch situation: attract the customer with a low quoted and contracted price, then dramatically increase the cost once the customer is under pressure and the tech is onsite  for the installation. Afterward, I spent over two and a half hours on hold across two different days trying to resolve this issue. I spoke with six different ADT representatives and got nowhere. I was repeatedly transferred and never provided any meaningful resolution or accountability. Based on my experience, I would strongly discourage anyone from using ADT. There are many other security providers available, and I would highly recommend researching alternative companies before signing any agreement with ADT. This was one of the most frustrating and disappointing customer service experiences I have ever had.

I've been an ADT customer for over 20 years. Originally, the service was outstanding. I had direct…read morecontact with a single, responsive and polite, person. Since those days the customer service has gotten worse and worse. I've now canceled my service and would NEVER consider giving ADT another chance without seeing significant changes in their service. Start with making changes at your call-center ADT. Your people need to be able to speak English and have training on how to perform their jobs. being transferred six times is never going to make a good customer experience.

CTS - Computer Talk Services - itservices - Updated May 2026

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