I was greeted at the front desk by young man who was so very positive and did his best to make sure…read moreI got the room I wanted and t suggested los Casitas Mexican restaurant for a reasonable good tasting take out and it was outstanding. They also have some to go bags for breakfast. The rooms were clean and well appointed as well as modern and quiet. I would stay there again and it's fairly close to a Costco so if you have a membership you can fill up your gas there as well.

The air-conditioning in my room did not work. It kept the room around 73°, which is fine for some…read morepeople. But when you are traveling, generally people are from all over, including northern states where they don't like to sleep in that kind of Temperature. Unfortunately, I did not realize this until I was completely unpacked including medical equipment. The hotel offered to move me but it was just an inconvenience for me at that point. And if that were the only thing I wouldn't mind. But lightbulbs were out, my television remote batteries were low so there was a big delay on switching channels. Also, the built-in drawers in the room would not stay shut. You would close them and they would roll out. This is something the cleaning staff obviously would have known about and should have gotten maintenance to fix. Also had stink bugs in room. Overall it's not a horrible hotel, but it is old and is in need of restyling.

Despite the elevator being out of service - waiting on parts, we had a great stay. Staff went out…read moreof their way to make our stay pleasant. Hotel cafe served really good breakfast to order & our server was a real gem. Room was clean & well maintained, nice furnishings. We'll be back.

Room was a bit tired, could use a deep cleaning. The water pressure in the shower was lacking…read more Had shampoo & conditioner in the shower but no body soap.

We took Groome from Auburn to ATL to catch a flight after a weekend of visiting friends. The driver…read morewas very nice, pick up was timely, the price was reasonable, the van was clean and the drive was safe but still efficient. However, caution to any customers of size (larger than 200lbs or taller than 5'6") Their vans are NOT built for larger passengers. The seats are small and the rows are very close together. Our shuttle was packed full and we could hardly move. My legs were numb after being smashed into the back of seat in front of me for the entire 90 minute drive and my partner (who is skinny but very tall) hardly fit in his seat and his legs didn't fit in between the seats and ended up with a bruise on his legs from having to sit on the seatbelt buckle the whole trip. All that to say, keep that in mind when deciding to use them but I would still use them again if needed.

VERY BAD AND UNRELIABLE SERVICE!!!…read more Here is the background: I booked two tickets for a trip from Atlanta to Chattanooga on 05/24/2023. On the day, the bus was scheduled to depart at 7:15 AM. My group arrived at the designated spot at 6:50 AM, well ahead of the departure time. However, to our surprise, the bus did not show up until 7:40 AM. During this extended waiting period, I had to urgently use the airport restroom. Unfortunately, while I was inside, the bus arrived and, according to my friend who was still waiting at the spot, the driver refused to wait for us and departed, even though I was merely 3 feet away from the bus, and shouting loudly behind that "I am here!". Later, I called the office to express my frustration and seek a resolution. However, the customer service representative refused to offer any form of refund for the inconvenience caused, saying that the management decided that the bus driver arrived on time and is of no obligation to my loss. I have outlined all the problems in this chaotic process below. These can all be checked by the airport surveillance videos, recorded customer service conversations, and the payment records: 1. The bus did not arrive on time, which clearly violates the rules set forth by the company. It is unjustifiable for anyone to retain customers' payment for a service that was not provided as agreed upon. 2. When I contacted the customer service, I was shocked to hear that the bus supposedly arrived on time and thus bore no responsibility for my loss. Again, how could you outright lie when the surveillance footage can clearly prove the bus was late? Additionally, there are airport staff who were witnesses to the entire incident. 3. There payment system is highly questionable. They request tips during the reservation process. Although I had reservations about making an upfront payment without experiencing the quality of their service, I still decided to tip 20% of the bus fare due to my understanding of the demanding nature of the profession from my previous work experiences with many long-haul drivers internationally. However, the quality of service I received fell far below the minimum expectations. At the very least, they should refund me for the tipping portion of my payment. I have to post my experiences here! Avoid this transportation company and save your day!