I don't normally leave reviews but after the treatment we received we will NEVER GO HERE AGAIN!!!! Others should be warned as well!
We've gone to CT Automotive for years. Since the change in ownership (Craig's passing) things, to our disappointment, have drastically gone down hill.
Over a month ago we took my car to them. It needed a new engine. After taking weeks to replace the engine, I finally got my car back. I could instantly tell that my car did not run better. It blew more smoke than before, the smoke smelled worse, the car would cut out and shut off, stutter, and over all not run all. To top that off my headliner was COVERED in grease from the mechanics hands!!!
After a few days I took my car back and expressed my concerns and displeasure. I told him I felt the replacement engine, it was used, was bad.
The second I pointed out these problems I was treated poorly. The gentleman became defensive and extremely rude to me (not sure if me being a girl had anything to do with it). He stated it worked fine when he finished (it didn't). When I pointed out the damage to the headliner he got very sarcastic and said, "how would that get there? Was there grease on my head!" Clearly, they did not want to take responsibility!
He hooked my car up to the computer and told me the engine was running extremely hot. He told me not one car on his lot should run that hot. I agreed and replied this proved my point that the "new" engine was bad as my car did NOT have this issue before.
I just wanted them to make it right!!! He stomped around and ignored me until my husband showed up to get me to take me home. When my husband got there he was nice to him said he would look at it and off we went hoping they would fix it and restore my car to working order, as hired to do so.
Several weeks later, still out of my car which had been a huge inconvenience, I had my husband call to check on the status as we've heard nothing from them. He was told that the replacement engine was bad (no surprise there). That they were trying to get a replacement for the replacement. However, they told my husband that they WILL NOT DO THE WORK! They said we treated them poorly and will NOT touch my car again!!! Let's not remind you how we've been treated all this time!
This is absolutely unprofessional and wrong! I still do not have a working car! The headliner is still damaged. We are out several thousands of dollars (that we don't have). And they refuse to make it right!!!! If this is a reflection of their work I would think more than twice about considering them as a mechanic!!! DO NOT TAKE YOUR VEHICLES TO CT AUTOMOTIVE! I've been warned! read more