The staff is very welcoming and accommodating. Clean, friendly, professional environment. It was a…read morevery nice experience

Today was the most disappointing visit. I donated plasma here several years ago and stopped…read morebecause I suffered a hematoma that took weeks to heal. I recently decided to give it another try. I donated twice last weeki, which was somewhat uneventful. 1st visit was a reevaluation and took about 2 hours. The 2nd visit only took about an hour since it was not as busy and they seemed fully staffed. They have supposedly gone to "Appointments Only as per the website but no one asked when that appointment was and just directed me to the computer questionaire. Once you've completed that, you go to the line to get your finger pricked and blood tested. If all is well you head to the donation quadrant. This location has 8 color coded sections. You take a vacant lounge chair and await the attendant (phlebotomist?) to hook you up. This is the crucial part. Hopefully the attendant is successful in finding and puncturing a good vein. Today for me that was NOT THE CASE. I be sure to eat high protein and hydrate the evening before and hours prior to the donation. The young girl looked at my left arm and then my right and decided to try the right. Well, she missed and told me I got a hematoma, so she would go back to the left arm. Again not a good jab and kept moving the needle (which is a pretty big guage and uncomfortable) and she eventually got the donation flowing after a very uncomfortable few minutes of her searching. I knew things were not going well as I started watching other doners come and go and I wasn't progressing. They were what seemed very busy and short staffed, so most of the 2 hours I was there, there wasn't an attendant in the cubicle supervising the 8 doners. The machines ding and a light appears if the donation stalls and for at least 20 minutes no one noticed mine dinging until I finally spoke up. She went to get a supervisor who inspected and wiggled the already sore area of the the donation needle. So, apparently since I had been there over 45 minutes and just barely given enough of my full donation they decided to unhook me but graciously decided to still compensate me for my almost complete donation. When I voiced my displeasure of my experience the young man just apologized. I got up to leave very dissatisfied and not sure how to handle the fact that I felt unappreciated and both my arms sore, one arm with a cold pack on the hematoma and the donation arm bruised and sore. Tonight, hours after the donation this morning I'm still unsure that I want to return to continue to donate. I will definitely have to let my arms heal before contemplating resuming what I normally consider a worthwhile use of my time donating my plasma. The financial incentives are what prompts most people to donate but plasma is much needed and a worthwhile reason but sadly, I'm not feeling very positive about the donation process I experienced today.

Gave blood answered all the questions. Then went to give again and found out they didn't think…read moreenough of my time to have a data base for me. So I had to answer same questions I did the first time. I didn't want to prove again that I'm not homosexual. If they don't care then I am out!

Best experience I've ever had do aging blood. Efficient, professional, no pain, and I was in and…read moreout in less that one hour. Great crew!!!!

Since no pictures are allowed inside, I couldn't post any, and i forgot to get one from outside…read more This is a spacious center to accommodate the high volume of donors. The setup typically runs quickly. However, sometimes they send screener home with a long line still, so that extends the process at times. If you're a regular donor you'll benefitfrom the higher pay, however if you don't donate for a break of 30-35 days you will be dropped on levels, which happened to be during the Thanksgiving holiday time. I went to donate and the line was wrapped back to the door and not wanting to be there until 9pm or later I left, I then had a sample taken and didn't meet the requirements to donate so that delayed my donations as well. After getting busy with work, I finally had an opportunity to go in and have labs done again to be eligible but had to wait another week for the results, which pushed me beyond the apparent grace period to get dropped "donor level". When I went to donate afer a short period of not going I learned I was bumped down to level 1 ($40/donation) which had I known I would have just jumped to another center and reaped the rewards for being a new donor, and let them profiteven greater by cashing in on my donations. I think it would be more fair to stop the day count from dropping levels. Overall, this location is good and speedy as long as they have the staff available. Just beware of you ever treasure a short break from donating, you will be penalized with a reduction in pay for your donations until you work your way back up the level which fortunately is quick to do, but still a lot less than when you donate twice a week religiously.

Took over an hour to get sat down. When they did, no one directed where to go they ignored you and…read morecontinued talking until I look at them directly now they're paying attention 4 workers in one section while a whole other section left unattended and left in the dark. They were rude when we asked questions on when we would be helped? We were ignored. Probably the worst and longest experience I've had donating.

I go give whole blood every 8 weeks or so. They have really updated the place and it is super nice…read more The staff is efficient and very nice. I'm always very happy to go see them.

They are always good to keep you on-time if you have an appointment (online or by phone). They also…read moreaccept walk-ins, but appointments get priority. They are always so nice and accommodating. I have been here numerous times and had a few instances of not feeling so well, and they have always been attentive. If you donate platelets, they have a movie library for you to pick a movie from (I hear regulars will bring their own Redbox). They are always happy to answer and questions about the process or any other random questions I have. They seem to enjoy answering them.

Spent the day out at South Texas, blood and tissue looking at some cool cars and talking to some…read moregreat folks from San Antonio . Decided to donate blood since there is a critical need. Miss Danielle Ramirez was awesome she took great care of me. look forward to donating again great job of Texas blood and tissue. @southtexasbloodandtissue

My in person experience was fine the last time I donated in July and I'm always happy to help…read morepeople by donating. However, I was a little confused when I saw there was a promotion to give customers 1,000 points. However, I was surprised when I checked my account and saw about 300 points. I also received a $10 dollar giftcard. However, an HEB gift card is worth 120 points. I did email them to ask about this and was told that both equaled to that promotion. I responded by explaining how the amount of points didn't equal and never heard back. Please don't post promotions that you actually aren't going to stick to.

I definitely recommend this place We walked in without an…read moreappointment We made an appointment on their kiosk and we're seen in less than 5 minutes We were taken care of by a friendly and helpful phlebotomist We were in and out within 10 minutes

Horrible place! I should have known it would be a bad experience when I arrived and found it was…read morelocated inside a Walmart. After being taken back to prepare for my blood draw, I was informed I needed to fax my paperwork, with no prior notice and no signs indicating this requirement anywhere in the facility. Apparently they don't have access to their own email system, so patients are expected to fax forms from the lobby with no advance warning. My appointment was at 1:40 PM and I didn't leave until 2:30 PM, over an hour later. The Asian guy working there was by far the rudest, he was dismissive and short when directing me to the lobby and never once came to check on the status of my fax. It was a different coworker who periodically checked on me and ultimately informed me, after more than an hour of waiting, that they still hadn't received it. I left and went to the Christus Hills location instead, where I was in and out in 10 minutes with staff who were kind, welcoming, and professional. This location is a poor representation of Quest Diagnostics. The lack of communication, disorganized process, and rude customer made for a frustrating and completely avoidable experience would not recommend this location.

Terrible service. Terrible payout. The Phlebologists barely know how to stick a needle better than…read morea blind chid playing Pin the Tail on the Donkey. They gave me needle bruises twice and act like it wasn't their fault. The head Phlebologist is one of the biggest b word I have ever had the displeasure of meeting. Barely legal Skeleton crew operating the building too. Nobody picks up the phone either. I hate everyone in this place. Go anywhere else but here.

Yes, a plasma facility can usually retest a donor after a false positive result to potentially…read moreallow them to donate again, depending on the specific circumstances and the facility's policies, which often involve a waiting period and additional confirmatory testing to verify the initial positive result was a false positive. National Donor Deferral Registry: A false positive can put a donor on a national list preventing them from donating at participating centers, but if retesting confirms a false positive, they may be able to donate again. Retesting process: If a donor receives a positive result, the facility may require a waiting period before retesting to ensure accuracy. "The FDA revised its guidelines to allow blood centers to do additional work with these donors - for example, by doing additional rounds of retesting - which can eliminate false positive test results and qualify them to give blood again," said Samantha Gomez Ngamsuntikul, the center's associate medical director.Aug 29, 2022 I'm still waiting for them to give me the opportunity for a retest after the waiting period and the false positive I don't need a staff worker to look at me and tell me that they can't help me giving me excuses knowing that they, a co-worker or manager can help me!

Getting in and out within a reasonable amount of time, I always have a good experience donating at…read moreNuPlasma. The cleanliness of the establishment is consistently impeccable. The staff is friendly, skilled, and professional. (Shout out to Brianna, Judas, and Erin for being awesome!!) You shouldn't expect to be handed cash after donating; however, NuPlasma compensates its donors with $100 worth of credits per donation to be redeemed in a few different ways.

Looks likes a clean place, but if you're over 25, don't even bother trying to donate as you're…read moreautomatically screened out. Would have been helpful if that was stated literally ANYwhere on their website.

If you have plasma West commerce is a great place to donate I love that they are very convenient…read moretime efficient and the energy in this place is amazing all the employees have great attitudes Sabrina Aaron Missy Emily Jojo really they're all great I recommend it to everyone..

From the owner: At KEDPLASMA San Antonio Commerce, we play a crucial role in saving lives through plasma donation…read more Our specialized center focuses on the collection and procurement of high-quality plasma, which is then processed into life-saving therapies. Join us in making a significant impact on patients in need. Come donate today and be a part of this life-changing journey! BPL Plasma is now part of KEDPLASMA, a Kedrion Biopharma company.

Not recommended. I set an appt for 4 pm. It's 4:43 and I'm still waiting. I asked the lady at…read morethe front desk if it's like this all the time. She said no. This is my first time here. Site said there were a lot of walk-ins today. I explained about my appt and she said that it's first come, first served, regardless of appt. What is the point of making an appt?! Make it make sense. The guy before me said he was waiting an hour and gave up. He told them to take his name off the list and he walked out. This is ridiculous.

I hate having to give a bad review to a blood donation center because of how critical the blood…read moresupply is but if you have the option go somewhere else. The lady doing my donation had trouble to whole time to the point my blood had to be thrown away because it coagulated in the tube. After I was in significant pain but figured it was from her having to move the needle around so much. Shortly after I developed these terrible bruises and after a week I can still barely move my arm without a significant amount of pain. A lot of my friends are nurses and they all agreed this is the result of poorly trained people and this should never have happened