Everyone is so kind I have been donating for a couple years but switched to Biomat a few months…read moreback this is by far the best place to donate plasma

Some incompetent person supplied a set up for my plasmapheresis machine with tubing that had a hole…read morein it. The faulty tubing caused a few drops of my blood to spill on the floor. Now, the supervisor told me that I am deferred for 56 days. Due to the lack of quality control at Grifols Biomat, now my family and I will lose out on 2 months of plasma income which is $900. Thanks a lot Grifols, for your incompetency which is financially hurting me and my family. It's Biomat's mistake, but I'm the one getting hurt.

They don't do a decent job. They are late to respond when help is needed and they are mediocre at…read morebest with the patients. They are behind the times with their tech as well. As a physician I will no longer recommend this business to patients in the future. They have also missed fractures on imaging that I have found after the fact. I made a mistake and referred another patient for the first time in years and I am seriously regretting it. And I can see from the other reviews that I am not the only one...

Everyone here was very friendly and helpful. They took care of me and were reassuring. The faculty…read moreis big and clean. Thank you guys

My experience with Ignite Medical Resort Dyer was extremely disappointing and concerning. Based on…read morewhat I observed during my loved one's stay, I believe the facility falls far short of the standard of care and professionalism that its name suggests. On the very first day of admission, there was a cloth chair in my loved one's room that appeared to have dried human waste on the armrest. I immediately brought this to the attention of the staff. After investigating, I was assured that the chair would be removed right away. However, three days later, the chair remained in the room. Throughout the stay, the level of care, responsiveness, and bedside manner displayed by many of the nursing and CNA staff was unacceptable. The facility appeared to be understaffed, and there was a noticeable lack of urgency when patients required assistance. On numerous occasions, we used the call button to request help for my loved one. Not once did a nurse or CNA respond to the call button in a timely manner. Each time, a family member had to physically walk to the nurses' station to request assistance before anyone responded. My loved one shared a room with another patient, and I frequently overheard that patient calling out for help. She could often be heard moaning, groaning, and asking for assistance for extended periods. When staff eventually entered the room, I was shocked to hear them scold the patient, telling her that she was "always calling" and that she "didn't want anything." Witnessing this interaction was deeply troubling and demonstrated a lack of compassion and respect for a vulnerable resident. Another concern was the apparent lack of engagement with residents. Many elderly patients spent entire days sitting near the nurses' station with little to no interaction from staff. They appeared isolated, disengaged, and unhappy. The most disturbing issue occurred when I noticed what initially appeared to be clumps of dirt or lint along the wall behind my loved one's bed. Upon closer inspection, I discovered that the area was covered with hundreds, if not thousands, of ants crawling along the wall and throughout the room. I immediately reported the issue to staff. One CNA responded by saying, "Well, I just got here." A nurse then acknowledged that she had already informed the day aide about the ant problem. This indicated that staff were already aware of the infestation, yet no action had been taken to resolve it or relocate the patient. When I expressed my concern and disgust regarding the situation, the nurse rolled her eyes and told me that I should contact maintenance about the ants. I found this response unprofessional and inappropriate, especially given that the issue involved patient health, safety, and sanitation. My final negative interaction occurred during the discharge process. The nurse manager reviewed my loved one's discharge instructions and medications. When I asked questions regarding follow-up medications, I was met with visible irritation and an unwelcoming attitude, as though asking questions about my loved one's care was an inconvenience. I strongly believe the facility should reevaluate its hiring practices, staff training, accountability measures, cleanliness standards, and responsiveness to patient concerns. Patients and families deserve compassionate care, professional communication, and a clean, safe environment. The one positive aspect of our experience was the therapy department. I did observe meaningful improvement in my loved one's therapy progress, and the therapy staff appeared dedicated to their work. They were the bright spot in an otherwise disappointing experience. I was relieved when my loved one was discharged from Ignite Medical Resort Dyer. Based on my experience, I would not choose this facility again. I encourage families with loved ones in nursing homes or rehabilitation facilities to visit frequently and remain actively involved in their care. Photos and videos documenting the ant infestation are below.

DO NOT SEND UOUR LIVED ONES HERE…read more Pretty sure they are a big reason my dad passed away way sooner than he should have. They are not set up to take care of sick patients. The person in charge of nutrition didn't even know what meds my dad was on. He went downhill so fast there that we said we were calling 911. They ended up doing bloodwork and sending him after we said that. Got to the hospital and it turns out none of the bloodwork they sent was his. I'm pretty sure they fudged it just to get him out of there so they weren't liable.

Ok, 2/6/2025. Slipped and dislocated right shoulder at 4:30 am…read more Took me right in, took my ID and BC/BS card, and began treatment. Person cam in after and helped fill out (right hand/arm was in sling) needed papers. Provided "Drs note" for work. Not happy with hurting myself but happy with their care. Not many places open at 5 am.

Got charged a bunch of money to be told nothing, given a cup of water with an ibuprofen and sent…read moreout the door. Worst mistake of my life.

It was mammogram time again. I originally scheduled the appointment for July 16 at 12:30 p.m., but…read morea terrible storm hit the area during the wee hours of the morning causing a power outage. I had no power and everything at home was a bit chaotic. I hate canceling appointments on the day of service because it just seems rude to me. However, I had no other choice in this situation. I called and spoke to an appointment desk representative who was kind, sympathetic, and understanding. The storm impacted so many people, and she was understanding. Rescheduling was hassle free. My new appointment date and time was set for today at 11 a.m. Well, I put the wrong time in my phone calendar thinking the new appointment was 12:30 p.m. (like my previous appointment). I showed up at noon! I was so embarrassed and felt badly. Tio, the representative, was so kind and understanding. I apologized profusely. He told me that they would fit me in. I told him I'm willing to wait as it's totally my fault for mixing up the appointment time. The waiting room is gorgeous and relaxing. I waited for less than 5 minutes! The technician, Tracyna (I hope I spelled her name correctly), greeted me with a warm smile and escorted me to the changing room. She was so kind, professional, patient, and understanding. I apologized to her, too. Tracyna was so gracious and welcoming! We chatted for a couple of minutes while she explained the procedures and answered questions. She has a wonderful sense of humor and sweet disposition. The procedure took about 20 minutes. I hugged Tracyna and thanked her for being a wonderful human being. I like her so much that when I'm in the building again, I'm going to stop by to say hello. Now, you know my story. I highly recommend Prime Medical Imaging. If you go, please say hello to Tio and Tracyne for me!

I have had x-rays, CT scans, and MRIs here, and they are always professional. The one concern I…read morehave is that the results seem to "not get to" the ordering doctor. I am not sure how they can remedy this but they certainly need to. My last exam, I had a sticky note on the order with the doctor's name and fax number; however, the doctor never received it, though they said thy faxed it. I had the foresight to call the day before my appointment, to ensure the office had the results. They did not, and I had to have it re-sent to the office. The staff is kind, caring, and thorough, but there seems to be something not quite right about ensuring the results get where they need to. I would recommend a "follow-up" protocol be put into place.

I wish I could tell you my experience with Dr. Kendall, but I didn't get to see him. I made it to…read morethe office at 9:50am for a 10:30 appt. They have a small waiting room, maybe 10 chairs, with 2 empty seats. The lady I sat next to was complaining about the wait as I was sitting down. As time went by, and people were going in and out, I noticed that people were being called back that came after me. Now, I'm reasonable and I know that there are other services being provided. However, a lady came in and sat right next to me. We chatted for about 30 minutes about different things. She told me that she was there to see Dr. Kendall. At about 11:15, someone came out and called her. At this point, I've been there for nearly 90 minutes! And why is this lady being called before me? So, I get up and I wait behind a lady checking in. Someone walks up and nicely asked if I was checking in. I said I want to make sure you all did not forget about me and her response was that there were only 2 doctors there. This has nothing to do with why people who walked in after me are being called back before me. So, I sat down, made an appt for 11:45 at an Orthopedic doctor down the street. I walked out, made it to my appointment at 11:40 and was almost immediately whisked away for an x-ray. I saw a doctor and was out of there within 45 minutes. So, I wasted a $55 copay at an office that did not provide me any services. I don't know if existing patients have priority over new patients at this office, but this should have been explained when I made the appointment. The lady I chatted with says Dr Kendall is a great doctor. Give him a try if you've got all day to wait.​​

Office staff had my diagnosis already done when I made the appointment. Nurse spoke over me…read morethebeintire time and told me oh because of what you do for a living the Dr already knows what you have. Didn't listen to anything I said

The place was very clean and the ladies at the desk helpful. But the technician I had she was not…read moreat all helpful . I guess my weight turned her off. She didn't even assistance me in getting up off the table and she clearly seen I was having a hard time. I understand Covid but we both was masked plus she had on gloves. She also made a smart remark about my leg fitting in the case for my knee pictures like oh it fits . I was in tremendous pain and she offered no sympathy what so ever as if my fatness was the cause of my rotor cuff complete tear. I finally understood why some Arabian people get discriminated against from the way she discriminated against me a disabled obese person. I'm this way because I can't move around I have complete tears in both knees and my shoulder too so shame on you lady. I have spinal problems too . People act as if obese people want to be that way ask us you just might learn something. But her attitude didn't change even when she seen as a tech my bones bad you may blame the weight fir my knee damage but my shoulder too. If I need more pictures and it's her I will ask for another technician or change my appointment. I was crying by the time the MRI for my shoulder was done she said nothing to me nor help me lift up from the table. I weight 250lbs I'm not huge. But if you are claustrophobic this is the place to come for open MRI just make sure you don't get the Arab lady technician then you will have a good experience.

I was scheduled for an MRI with contrast and my insurance company set the appointment up. So I…read morearrive 15mins early and was asked to fill out the necessary paperwork. When I returned to the desk, the lady asked for my doctors order. I told her that I did not have that but it should've been sent over by my insurance company. She stated she never received it. I, of course asked, how did you set the appointment and know what I need if you don't have my doctors order? Why would that even be acceptable? She had no answer and said she just didn't have it. I immediately got on the phone and called my insurance company so that they could start the process of sending it over via fax and email. While I was waiting at the counter, talking to my insurance company, the assistant at the counter asked, how was I paying? I explained that it was prepaid through my insurance company. She stated that she relayed to them the day prior that prepaid was unaccepted and that I could not present a prepaid virtual card, it would have to be a physical card to prove this payment. I explained that they don't give you a physical card...It's all done electronically and that this is been the process as far as I could remember. She continued to explain that she told my insurance company already. Why not me? I didn't receive a call to relay this info and since I'm the patient and had already paid, I should've been notified of this before driving to the location when my appointment was not approved per their policy. Also, it wasn't mentioned once I gave my name and was asked to fill out the paperwork while requesting that I removed my jewelry at the same time by this same person. So, the frustration was building as I'm waiting on the order to be sent and now I'm thinking about the compiling situation at hand. They don't have the doctors order, they're not accepting my prepaid payment and then she tells me that I'm over the appointment time and I'll have to reschedule... Are you kidding me? I am so upset and in pain, more disappointed in their service and the way they are handling this and treating me. The fact that I never received any personal correspondence from them and in pain at the same time is utterly ridiculous and it's obvious that they have a problem with communication, office staff, management and personal skills. African-American people may be an issue for them as well, as I saw a couple other red flags so be cognizant of these issues before scheduling with them because their handling of patients and insurance companies is very unacceptable. They don't care about the patient, just about their money it seems.