unfortunately, I started at this location. They were and very But it was the closest to me so I continued to go. On my third visit I decided I will never be back there again. Still not as long of a wait. I had a very unexperienced technician. She bruised and damaged both of my arms. I've never had such an awful experience. They did not give me an ice pack until I asked for the third time. I had two more donations to give for the bonus and now I may not be able to go because my arms are so bad. read more

The frustrating thing is their tech messed up inserting the needle too far and don't bother calling them for guidance. Pretty much was told ice first couple days and a heating pad after. Shows me that if you get hurt you are on your own to deal with it. There have been good staff who have cared and were experianced but the mass turnover over the last few months says a lot. I just wish it seemed like the company cared after they cause injury due to lack of training. read more

I would rate then zero. I have never had an issue and they always found my viens fine. I went back for 800 promotion. They let me get a return strait into my arm. Resulting in a huge hematoma. I went in to use my oposite arm and they said I cannot donate. No componsation nothing. Like I said I wanted to see nurse, doors were locked. Noone helped and I battled through donation. Now I cannot donate until it is gone at CSL who never left me like this and no pay. They messed up my 800 promotion. Avoid this place. I wish I could add a picture!! read more

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My experience at BioLife was terrible and raised serious health concerns. The staff did not wipe down the counters between patients after performing finger pricks, checking temperatures, and taking heart rates. This is extremely unsanitary in a setting where blood is being handled. When I brought this up to the manager, they completely brushed it off and told me it wasn't protocol to wipe the counters down between each person. As a nurse, I know how dangerous that is -- blood-to-blood contact or even someone with a small cut touching a contaminated surface and then their eye or mouth can lead to serious health issues. The lack of basic infection control and disregard for patient safety was shocking and unacceptable. read more

VERY understaffed. There will be 3 people checking vitals, once the line gets smaller, all but one will leave. Within a few moments 10 people will be waiting for vitals. Currently there are 3 people waiting for get into a chair and 6 people waiting for vitals. 4 people have walked in and have not even been greeted. My appointment was at 3:30, I have now been waiting for 15 min just to get my vitals taken. The staff never tell donors to place their feet flat on the floor when taking blood pressure. I will not donate here anymore. Going back to Joliet where they actually have their crap together. read more

The staff was completely rude to me the moment I walked in. I had to use the bathroom before I did my questionaire and I thought everything was going to be okay. But I was wrong. Before they could do my finger prick, a nurse pulled me out and accused me of doing diarrhea when it was a regular number 2. She sabotaged my whole donation process because my heart rate was high the first time and then when I thought I was calm, the blood pressure was too high so I couldn't even donate. And I've donated at my home base multiple times. So, I went to tell my friend I was going to go to the car and the staff yelled at me for telling her that. This is the worst customer service I've ever received and I know I deserve a way better experience than what I was given. DO NOT GO TO THIS BIOLIFE CENTER! If I could give them 0 stars I would. read more

Wait times are getting better. Seems to be catching up on staff and those ladies work very hard and I say ladies cause it seems to be completely a female staff right now. There is one thing I would change if I could make a suggestion. After you're screened you get in line for a bed. Instead of handing out the color tags we should get numbers. Here's why. There have been numerous occasions where I'm given a bed and then wait up to and over 30 minutes to be put on the machine while someone who passed their screening 15 minutes after me has already started donating. It's frustrating when someone arrives 15 minutes later then me is done 30 minutes sooner. It's simple. Next donor next person to be donating. Fix that and you'll be perfect. Thx read more

Waiting in the screening line for 35 minutes now with only ONE tech!! Horrible management..they walk around like who cares if people are waiting forever ..don't hop on and help or anyway!! Or are y'all above that? Sad. POOREST CUSTOMER SERVICE!! read more

Have more employees who have a better attitude and like they want to be at work. Most times i feel uncomfortable and uneasy and i get a stare down. I'm a working singke mom who is just tryingbyo make a little more money. I feel judged and i shouldn't. On a good nite : "Pam" ( an employee) that is usually up front taking vitals is awesome though. She is very nice and makes me feel comfortable. They need more employees like her. read more

I was visiting the state and needed to donate. Was reading reviews and was kinda skeptical but I worked out great for me! 1-3pm is the opportune time to go. Not much of a wait and was able to sit pretty quickly. I don't know if it was the machine or my blood, but it had to withdraw 8 different times. I can usually get it done with 4 draws and get 150-200ml per draw, but it took 80ml the first time and around 100-150 each time after. So it didn't take much longer than my normal donation time, but it was just odd. read more

This place is so unorganized and badly managed. Some have bad attitudes. Some employees just don't have any clue as to what's going on. And the wait is so long for the littlest thing. 0 sense of urgency read more

Why do they even have you schedule an appointment? You will be waiting for more than an hour to donate. They are severely understaffed and by the time you get done with the process you will be there for over 2 hours read more

This place has a lot of bad reviews but seems to come from entitled people. I been coming for a full month and never had one bad experience the wait time is typically 1-20 mins after questions then an hour long process shorter if hydrated. Definitely schedule 1.5-2.5 hrs just to have wiggle room for issues and to eat after before continuing on with said day. Staff is compassionate and works with you if you work with them entitlement will ruin your experience if you don't come in with an open mind staff is just doing there job and making sure you have a safe donation and don't pass out from issues they test for or smelling like weed from smoking previously before coming in. read more

This place is poorly run. Short staffed. Hours wait to donate. Unacceptable 20 people in line waiting 2 plus hours.

At the nurses' counter, everyone was very friendly, until they passed me to a person in an office and he treated me like garbage. I felt discriminated against and I felt hatred on their part, even in their eyes. I am a healthy person, I have no vices and They didn't even allow me to donate. I got to that place, I spent my gas, my time and I left that place humiliated after that interview. They should choose their work staff better. And the worst thing was they never allowed me to donate. read more

First time donor did physical and gave plasma under the impression I was getting $125 per visit for first four visits little did I know they signed me up for a different promotion losing hundreds of dollars and after I gave plasma and noticed $80 instead of $125 on my card, they told me there's nothing they could do to change that. had to stick with the promotion they gave me I said I came here for the new donor promotion $125 per visit. They told me there's nothing they can do. They already signed me up for that lower pack promotion talked to supervisor they said they couldn't do anything l feel taken advantage of read more

It is extremely outrageous to come to the center, pay $45.00 for an Uber, with the requirements they request, including where it says that if the donor does not have social security, they can present their VISA. I came with a printed HUMANITARIAN visa that the United States government gave me. , the same that accredits me as legal and allows entry to this country, after waiting almost 40 minutes when they are going to do the blood test they tell me that they need the SSN or a Tourist Visa attached to the passport since they the Humanitarian VISA don't recognize it. It seems to me a lack of respect and ignorance on the part of this center and entity. You shouldn't update or get trained because I felt discriminated against for having or having come to this country for a Humanitarian Visa read more

BioLife Plasma Services - Blood & Plasma Donation Centers Near Me - Bolingbrook, Illinois

The staff is amazing! The check in process is easy, and the reward for donating is even more amazing! I would most definitely recommend to my friends and family. read more

Kim did a great job. She was really nice she also was very professional. There needs to be more people like her

Was donating here for a few months and then everything started to go downhill. In May, my heart rate was too high once, then I continued to get worked up, raising it more. Finally, a nurse told me I couldn't return until November, incorrectly. A few days later another nurse called and told me that was incorrect and I could come back after a protein check. I finally decided to go in for the check and two weeks later got a call saying my protein was great and I could come back in to donate. Just went in for a 5pm appointment to see that there were people packed into the place and at least four waiting for the nurse ahead of me! The manager's reply to my frustration was to come during the day because they have been busy and there was nothing he could do about the wait. DON'T OVER BOOK! Unless you have hours and hours of free time, don't donate to this center!!! read more

It depends on who's working some of the people are extremely kind but as of my visit on nov. 21st i found it completely fucking ignorant how one of the ladies had ignored me while i was waiting to gossip with her friend that came into donate completely ridiculous to the point i left read more

I came in for my first donation on a Saturday. They were extremely busy and on the pager system for current donors. I was a new patient so I didn't need that. Yes the wait time was long, but the staff was extremely friendly, including both of the managers, that were on staff. I understand the wait time because of the promo that has been going on. Staff is expected to see a patient every five minutes which is basically impossible. Wish I lived closer to be able to go more often read more

The facility itself is nice and clean. The team is wonderful. All are friendly. New donor and returning donor compensation is great! Unfortunately, the lines are always super long, even if you have an appointment. Be prepared to be there 3 to 4 hours. read more

Very unorganized going down the wrong path was better last year Waiting over an hour go get seated read more

It took me five INDIVIDUAL visits before I actually got to donate. Ended up waiting 40 minutes before I was led to a chair. As the donation was finishing, the needle slipped out of my vein and it was very hard to find a staff member to help. It was a very painful experience and I was there for three hours. Then later on they falsely diagnosed me with a disease. I checked with my doctor and the test came back negative. So after diagnosing me wrong they've blocked me from donating ever again as well as at any other plasma facility. I offered to bring my negative test results or let them test me again, they were adamant that they couldn't do anything. I wouldn't recommend the hassle and stress. read more

I have been coming to Biolife for more then 4 months. I believe the staff their are all hard working, super friendly, true professional. I highly recommend this facilitate for donors to come. read more

BioLife Plasma Services - Blood & Plasma Donation Centers Near Me - Bolingbrook, Illinois

I believe this place would be a lot better if it was properly staffed. It takes forever when there are only 2 out of 6 people checking you in for only 2 out of 8 stations open for the actual donation!! What should be an hour tops takes at least 2 hours read more

They're always friendly and professional. I've never had a bad experience here. I donate because I know it helps a lot of people including some of my family members as well. read more

Been filing for a while. Used to donate years ago, I like the cleanness and staff is fairly nice.... process pretty quick once you in the system.. promotions are good as well,.. will keep coming till something goes wrong, hopefully it won't read more

You know they asked for a review after your first time, however, you get the red carpet treatment then. Your moved to the head of every line with no waiting, so you think wow this is great. Well its far from that. They schedule appointments at 5 minute intervals and do not have the staff to keep up with this pace. You wait in line forever, with no chairs, no water, nasty people. The people that screen you are not correctly trained, as a nurse, these ladies prick your finger on the side by your bone and that hurts more than actually giving plasma. Although I must say this last donation was horrible, the guy didn't do it correctly, my arm was numb the whole time and my hand was purple. I know a lot of people do this for money but some of us are really trying to help others. I would definitely not recommend this place or any of their other locations. read more

I went THREE SEPARATE TIMES, turned away every time. was given no info on what I need to bring in, then was told my DOCTOR wasn't "qualified enough" to clear me for depression?? fuck this, I thought they wanted to help people. obviously they're desperate enough to harass me constantly with texts, but not actually take anything. waste of time and gas read more

I think this location is nice, clean and the staff are very friendly. I have been to another plasma center that wasn't as nice as this one. I would rather travel a little farther to this location. read more

they overbook their appointments while being severely understaffed. it is very disappointing to schedule an appointment, to find out they only have 1 person working the desk, 3 phlebotomist working the chair, & all the while have new people jumping the line causing you to have to be stuck waiting for 5 hours. This is a serious leadership problem! you're going to keep losing donors if you don't get your staffing under control. it shouldn't take longer than 1.5 hours to donate. 3-5 hours is ridiculous! read more

I love coming here this place is very clean and the staff is very friendly. The whole process take like and hour every visit and it always goes very smoothly. I spend 2 hours of my life scrolling Facebook and before I know it I'm done and I receive 70 dollars for my time. I feel good that I am helping and also getting rewarded to do so. It's a win-win! The phlebotomist that I had her name was Sydney and she was absolutely delightful. She made me feel comfortable and I didn't even realize the needle was in my arm she did it so well. Thanks again to the friendly staff and Sydney. I will definitely will be referring my friends and family to this facility. read more

After I passed the physical and donated 7 times(1 more needed to complete my 8 donation new customer incentive.) I went to donate at the Joliet location with a friend I was referring and was told Bolingbrook put a stop on my donation process. Joliet has always been great and they checked the computer and it showed Miss Pricers(Bolingbrook) put a stop to it because my friend wore an ankle bracelet. As I said I went through the same process as him and was approved with my ankle bracelet and have been donating 7 times and when he didn't pass they automatically dropped me too costing me $135 and my ability to donate. DO NOT REFER FRIENDS or get the boot. read more

This place gets slower and slower every week. I enjoy helping people out but this location makes it hard to because of the service here. Not all but most of the staff seems like it is a bother for them to be at work. Not all but a few of them are very rude. I mean with a line that is 8 people deep and at the time of the picture no one up front for the pre scan.... Then finally when they do have people working for the pre scan the have maybe 2 people when they have a long line. Maybe they should think about hiring more staff or scheduling more staff when they know that they get busy around the same time every week. If you do come to this location make sure you have patients and plan on waiting if you decide to come. read more

BioLife Plasma Services - 8 people in line and no one likes to work? - Blood & Plasma Donation Centers Near Me - Bolingbrook, Illinois

I was treated like a criminal. I didn't remember a medication I was taking and my doctor told them I had a illness that I was not aware I had. My physician did not tell me. The "nurse" kept saying I lied. I kept saying I forgot and was unaware. She kept saying in a very condescending voice. YOU LIED. Needless to say I will never return. Sad I have a rare blood type. read more

This place is so unorganized. The rudeness of some of the staff is unacceptable. You use the app to make an appointment and still have to wait. Looks like they overbook. Been here several times and always have the same issues. Ridiculous! read more

I've been a donor for 3+ years and was recently permanently deferred due to a surgery I had 2 years ago. After the surgery I did not donate for 2 months, when I returned I had my annual physical and I do not recall the screening questions asking about surgery. I recently had my physical 2 years later and the nurse asked if I had a tummy tuck, she then responded I was supposed to be out for 4 months and I was only out 2 months. I had no knowledge of the time frame, I've been donating for 2 years after my surgery so how is this now an issue. She also mentioned I had an undisclosed tattoo, which is not true when I signed up I disclosed all of my tattoos, maybe the intake person didn't mark it but again I have been donating for 3+ years how is this an issue now. It seems like an error on their end, because every year they go over your tattoos and piercings so it could have been an honest mistake that someone didn't list it, so why is it ok for them to permanently defer me for a possible error on their end. I do not like how they accused me of not disclosing my surgery and a tattoo that I proved to them was 10 yrs old. I am not satisfied with the treatment I received from this company. I will be writing to Corporate as well. read more

Service was terrible. Employees were inefficient, lazy, rude, didn't know what they were doing. Standing around talking, not working. Very unhelpful with any service I was trying to get. Incompetence and Ignorance all over the place. Very inefficient place, was unable to get any sort of help whatsoever. Employees seemed to have no knowledge or awareness of what they were doing at all. No sort of positive assistance or help attaining any understanding or help with services needed. Employees seemed y knowledgeable & incapable of doing their jobs. Very poor bad demonstration of a workplace. read more