Steals multiple 10 dollars off my card literally every time I use the new card machine without loading my card. Happens EVERY SINGLE TIME. Shouldn't have to pay 20 to 30 dollars to wash 2 loads of clothes! Crooks! I am TIRED of calling them every time and convinced they do this on purpose since they just installed the new machine that has ripped me off several times. Edit- to person below, you know you don't answer the phone and have a non working refund page. I filed a dispute with my credit card and looks like I will have to do this every time I use your "new" card load machine. Will be washing clothes manually from now on. Sad. What a bunch of scammers don't know how they get away with stealing from customers legally;l;y. read more

This is the worst company ever! If I could give them zero stars, I would. The machines at our apartments are ALWAYS broken. I fill out their maintenance request forms weekly and NOTHING happens. My clothes and sheets have been ruined, and they do NOTHING to fix the situation. It makes it worse that our apartment management doesn't push on them to do anything about the situation. AVOID THIS COMPANY AT ALL COSTS! They should be shut down. read more

I was staying at Thousand Trails Soledad Canyon RV Resort and Campground on March 4, 2024 when I happened to encountered two machines not working. I reported the problems to the company and the company sent someone to repair the machines in a timely manner. The same week I happened to pay for a washing machine for another customer with my credit card, and then that person was too slow to press the start button. So the machine reset and would not start. It was a difficult process to get a refund, but the company did send a paper check to my home address that arrived four weeks later. My suggestion to the company is to make th refund process easier. Thanks. read more

I requested service on a dryer March 11 and it is now April 3--3 and a half weeks later. Not only no call or visit from a technician, but Customer Service keeps telling me they are "escalating" the request by sending emails to the technician and there is nothing else they can do. What is the function of Customer service if not to resolve issues like this? Besides the major inconvenience, I am still paying a monthly rental on the dryer. read more

This company raises its rates whenever they feel like it without any notification to residents! Our contract with our condo management company does not include them raising the rates whenever! We must be notified when there is an increase. When I called CSC they would not have anything to do with it but told me to call my management company. When I called the management company, they said to call CSC because they have a contract with them and the rates are not raised and they did not do it. So I call CSC back and they can't do a thing about it! What! They are the ones who program the machines! Total criminals! Last year, out of the blue, they raised it from $1.50 to $2.00 without telling us! Then a year later it goes from $1.50 to $1.60. Not that bad, but we were not notified about it, and just had our association meeting, and no mention of rates being raised. DO NOT HIRE THESE CRIMINALS!!! read more

Doesn't deserve even one star. Doesn't honor contract. Doesn't call back. Horrific wait times on phone then transferr3d and call dropped.

worst service ever at Mt St James Apartment, Jamesville Avenue Syracuse. Machines down most of the time without service or Customer Service respone. Took my money without refund and not allowing more than one Refund Reques. Wasting our time and mone. read more

Machines are constantly broken. The app is stuck in a state where you have to select cycle but the dryer doesn't register any cycle selection with the app. Customer support is closed on Sundays and you cannot process refunds. Furthermore, the dryer on the app says 0m left. It's just a totally broken system. read more

CSC ServiceWorks - This shows the dryer is occupied and you can't cancel the load and get a refund. The app just takes your money. - Laundry Services Near Me

I work at an apartment complex and actually speaking to a human on the phone is just not possible, and it's unacceptable. I put in two service requests this week and because it was that automated thing never got confirmation so hopefully my request went through. The last time we put in a request to fix a few machines it took a month and a half to send somebody to us. That time we actually figured out how to call an actual person, but we had to call 4 times before they finally sent someone out to us. read more

I used the CSC Service Works app at a hotel, and I used all of the money except for $6 and requested a refund. The refund has yet to be approved and sent to my card, and it's been almost six months! I've called several times, and their outsourced customer service gives you the run around, and everyone I talk to seems incompetent. I even emailed the corporate folks, and zero resolution. They never got back to me. They don't respond to customer service emails either. I filed a complaint with BBB, and the company lied and told them they issued me a refund. They never did! Then when I asked for proof, they said they would mail a check to the hotel. What good does it do to mail the hotel a check when I put the money on the card? This company seems scammy and runs a poorly managed business. I encourage you all with problems to file complaints with your local state attorney's office, consumer affairs, or BBB and report the app for fraud. That is the only way to stop this company from doing this. I read several reviews of the app stealing people's money, and the company refuses to issue refunds. read more

I will be cancelling all services and machines for this property I manage. I have been waiting 3 months for someone to register my card kiosk so that I can make service requests. I've needed cards loaded into the machine and have made multiple requests. I have put in multiple services requests for multiple reasons, and when I call to check the status of the service requests, I am told parts are needed and are placed on order. How would the technician know which parts are needed if they never arrived? This laundry room requires key access that the technician does not have and there were NO calls made for entry. When I call to inquire, a new service request is created which does not help. Worst customer service ever. read more

I loaded $10 twice onto my mobile CSC laundry app on May 9, 2022. Only $10 was applied. I have emailed my bank statement. The first customer service representative could locate my senior building as the company had the wrong zip code. She gave me the wrong email address to send my bank statement in to request a refund. The second customer service representative reprimanded me because CSC had the wrong zip code. She proceeded to raise her voice and continually says she misspoke She was rude and eventually told me to take it up with my bank. After several attempts to get her to listen I hung up. What kind of company hates individuals in a service industry that refuses to serve customers. She treated me ad if I was not only uneducated but a baboon as well!! read more

machines are broken way too often, repairs are slow. Obtaining a refund for an overcharged on my credit card is also a slow process read more

The app is terrible. It constantly charges my account multiple times for one refill. There is no way to speak to anyone. It will not allow you to request a refund unless there is an amount of equal or greater value in the account. The machine's are not maintained, half of the units are constantly out of service or barely functioning. They say machines have been fixed when they clearly have not. read more

My apartment complex started using the CSC app and laundry machines, and I've never had so much trouble just paying for laundry. They have overcharged me several times. (They refunded me the first time.) They have randomly taken unexplainable small amounts from my card (in addition to what they take from my balance for laundry), and the last time I called customer service the woman was completely rude and hung up on me. I don't have time to constantly call customer service over LAUNDRY. I am so sick of this terrible app and awful business. I am actively seeking out somewhere else I can do laundry and would gladly going back to using quarters at this point. read more

No clue how this company still operates. Their machines are unreliable, the washer is always full of water in our apartment complex. Might I add this issue with the washer has been ongoing for over a year now? They don't respond to MULTIPLE complaints and requests to service broken machines, and there's an utter disregard for their customers. Horrendous company and if I could leave zero stars I would. They need to get their act together. read more

CSC ServiceWorks - There's usually WAY more water in the washer after a load finishes. But this is an example. - Laundry Services Near Me

At a RV "resort" in Flagler Beach, Florida. Washer RUINED my laundry! Grease stains thruout. Machine was up for replacement and was replaced after my load was ruined. There was NO notice or warning on the machine! Reached out 3 times with no response. Park is aware, taking no responsibility. Wanting to be reasonable, but they choose to ignore me read more

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There must be a better laundry service out there. I mean anyone, maybe even a monkey, just make a laundry business and I'm sure you'd win all the contracts. More than 50% of the laundry machines have been broken for than 5+ months (as HOA residents in our community has kindly emailed the board and property manager weekly to remind them of this issue) and the one time the repair people come out to do a job, they still leave a washing machine with a tub full of water! So, once they were threatened with legal action to cancel the contract, they decided to finally come to fix 95% of the machines, and claim it to be 'outdated technology.' So yeah yeah I understand this whole business model to blame technology, and they try to pitch a fancy flyer with a new 'smartphone' app. Seriously, the machine has ONE JOB - to wash clothes. Why does it need to be more complicated?? But it is a fancy flyer, and clearly now you know where their budget is focused on. Colorful marketing materials, versus customer service. read more

This company is absolutely horrible. If I could give them a zero star rating that would still be too high for them. My apartment complex used them, and had nothing but problems with the machines. So they recently switched. We residents had to use their app to pay for the machines. That is clearly their scam! When the machines were removed, I requested a refund of the remaining balance in my account in order to close the account. Anywhere else, this would be a simple process but not with this company. Refund did not process and I contacted the company by phone and chat about 15 times before finally getting a rep who had me send screenshots of the refund request and that I can't resubmit because it hasn't processed. But she isn't able to refund, she has to send to someone else. And that "someone else" has 2 weeks to reply to her. By that time, I'm at almost a month and still no refund. So I highly doubt I'll see any money back and fully expect they will continue to lie and say this isn't the usual case. But other online reviews tell similar stories. As the old adage goes "10,000 men can't be wrong." This company has an F with the BBB, and I can totally see why. DO NOT USE THIS CROOKED THIEVING COMPANY!! read more

The washer ate the chip out of the card. The chip is now wedged in the washing machine, and my clothes are covered in soap with no way to do my laundry. I either have to call in and miss a day of work, or rinse my clothes in the sink, and walk to work in damp clothes, possibly in the slush if todays weather holds. I'm out the $25 on the card, the $5 for the card, and possibly a day of work if my boss decides I can't work in a wet uniform. I'm stuck with them until I move, but once mt lease is up, I will never live anywhere with cscsw. On top of that, the machines are never cleaned. So unless you want to use 4 seperate products per load, your chothes will come out smelling worse than they went in Edit: I have contacted customer support twice now. Still waiting on a reply read more

CSC ServiceWorks - The washing machine ate the chip out of my card - Laundry Services Near Me

Update from review dated: 6/14/2021 I emailed the agency as requested for them to look into things further, however, I never heard back. But not surprising, in the least. read more

What a joke! Telling me to e mail customer service! I have , multiple times Your phone is now " robots" No way to add$ NO machines working for MONTHS read more

CSC ServiceWorks - Weeks of laundry Asked for replace laundry card almost 2 months ago Misdirected Wrong info No calls return & of course RUDE - Laundry Services Near Me

CSC ServiceWorks bought out Coinmach's commercial laundry machine rental service in the Washington, DC, area and ever since the response to service calls has been appalling. Their service level agreement for resolution of cases is 1-3 business days but that's optimistic. I opened a ticket with them on June 14, 2021, and as of June 19 they have made zero effort to fix what is a simple problem: an overloaded coin collection box. So an apartment building with 9 units currently has no on-site laundry. CSC is in violation of their contract agreement and are showing zero care toward customers who rely on their service. If a self-service laundromat were close to where I live I'd happily use that over CSC's services. I'm reporting them to the Better Business Bureau and to DC's Department of Consumer and Regulatory Affairs for further investigation into their less-than-reputable business practices. If you are a property owner or manager looking for commercial laundry machine leasing: avoid CSC! read more

WOW! HORRIBLE service!! At one of the properties we managed we have a set of commercial washer and dryers in the common area to be used by all residents. The washer and dryers are serviced by this company and for a long time we have not had to utilize their service as the machines were running just fine. Recently there was a problem with one of the machines, so we called this company to come and service. I put in a service request, and to have a technician call me. 2 weeks went by, no call back. I then called them again, they found my original request and had to escalate it to management. Then another 2 weeks past, no response. Finally I get an email from someone letting me know that they can send a technician out but with no details on when or how to setup a time. Effectively still no appointment scheduled. In addition, I emailed back to ask for a cost of the work which was a very minor thing, she would not tell me a time, instead "$80.00 for trip charge, and labor rate starts at $50.00 for 1st half hour and $15 for each additional 15 minutes". Holy cow! That's 4 times more expensive than our regular appliance repairs guy. And god only knows if they can even perform the work as they are so disorganized. Needless to say we are cancelling our contract with this company and NEVER doing business with them EVER again! read more

THREE WEEKS since first reporting a non-functioning washing machine, and the fact that the Go-App doesn't work, and CSC has NOT EFFECTED ANY REPAIRS. Any attempt to contact them will mean being on hold for at least 8 minutes (and if you opt to communicate online via chat, in my experience, you are "in queue" for 15 minutes. The only response I get is they will deal with it "as soon as possible." If less than three weeks isn't possible, that says a lot about their attitude about customer service. This is a company that SHOWS NOTHING BUT CONTEMPT FOR ITS CUSTOMERS. I regret not having the option to give a NEGATIVE star review. read more

Worst company ever. Non existent customer service. App and machines constantly failing. Will not refund minuscule amounts of money for poor service. Perfect example of failed late stage capitalism. read more

This company randomly came in and installed their "system" one day in my apartment complex, out of the blue. Our property manager didn't even know anything about it and sent out a mass message apologizing for this new change. We used to have coin laundry, $1 for washers and $1.50 for machines. Now, when this POS even works, it's $1.94 for washers, $2 for dryers, and the machines are NEVER maintained; the washers overflow, the dryers never dry - I once reported one smoking fearing it was going to explode or catch clothes on fire - to the apartment complex, not the laundry company. It takes over a month for them to process refunds - I still haven't gotten my most recent one from last year, now that I think about it. When you do get your refund - it's a CHECK. They don't even send your money back to the card you are required to pay with. My bank even blocks payments and marks them as fraudulent. Even after calling the bank and approving them, they continue to get marked fraudulent. read more

Our apartment complex, Sherman Pines in Van Nuys, CA. uses this company for their washing machines and dryers. The machines are continually breaking down and it takes forever (three weeks +) to get them to come out and fix them. I have started a petition with my neighbors to switch to another company or go to the laundromat down the street. read more

Horrible customer service. They don't fix there machines. They just want your If you can avoid using they're crappy service. They don't give a damn about anyone really. They pretend to fix things but never really do read more

CSC ServiceWorks - Wth - Laundry Services Near Me

After I saw their reply to my review they didn't even look at the property I'd or the comments on the picture attached to the review.... MY REVIEW STANDS Extremely poor service is this company's goal and they have obtained it easily. Do not trust them with servicing your account. Going on the third month without proper service. LIP SERVICE DOESN'T HELP TO GET TO A CORRECTIVE OUTCOME. read more

CSC ServiceWorks - Here is the back up for my review - Laundry Services Near Me

I would give them negative 5 stars if possible. Our condo building installed their service and they force you to fill your app with money. They force you to fill a higher minimum then required and then skim funds from your account. It's always something $2 or less but it happens regularly and the "customer service" does not respond. It happened again today. I put the minimum $5 required to run a $2 washing machine and have $1 left. These are trash humans running a scam. read more

CSC ServiceWorks - $5 for a $2 wash. $1 left. - Laundry Services Near Me

CSC ServiceWorks is running the laundry room in my apartment building and they are FINALLY - thank God - losing their contract with our landlord. Their machines break down constantly, esp. the washers. There is one in particular that's been down for weeks and they have claimed they're waiting for parts which is utter bullshit. Their service has been so bad that our landlord decided to not renew their contract and the company wanted to yank out our washers and dryers before the contract runs out in July. Fortunately, our Property Manager didn't let them get away with that! We are looking for another laundry company and hopefully, they will get here before too long because guess what else went wrong that hasn't been fixed yet? The card machine that takes money and adds it to your card. It's been out of order for several days and I ended up having to do some of my wash by hand. It's very difficult to do because I am in a wheelchair and am disabled. CSC ServiceWorks KNOWS that most of the tenants in this building are seniors and/or disabled and they just don't care. I could try paying money to my laundry card using their app but I don't trust them to keep their hands off my bank account. If I can't trust them to run a decent laundry room, I can't and won't trust them with my cash! I can't wait for our new laundry company to come here. CSC ServiceWorks needs to be shut down by the government! Signed, A very disappointed disabled and wheelchair-bound old woman in Fulton, NY! read more

Horrible customer service. It will take weeks for a machine to marked out of order and longer for repairs to be made. Machines may remain broken for months. They have also stopped reliably issuing refunds when issues are reported. In response to owners' comments: I have repeatedly contacted CSC ServiceWorks regarding all of these issues. The refunds also simply were never issued. read more

Below is a copy of an email sent to CSC Service Works. BUYER BEWARE! To whom it may concern: My name is Richard Hoffman and I reside at Deer Creek Apts. in Plainsboro NJ. I've called your customer service telephone # about 8x's since December requesting a new laundry card and spent literally hours on hold with each time I was actually connected each agent has assured me that the request would be processed and I would receive the replacement card within 1 week and none of that has ever happened. I've now called a 9th time and was connected to a rep named Ivy who after explaining my situation offered me no resolution, information and merely disconnected the call after a 35 minute wait on hold. I am now forced to travel to a public laundromat a 15 mile round trip to just get my laundry done. I can't emphasize ow frustrating this simple task of getting a laundry card has been for me. Not to mention that I actually NEED to use this card in lieu of a valid credit card as is the case in the public laundromat. I see no benefit for me, the consumer or you the company to lose payment. I've reported this to my apt. management and they have had no luck getting this problem resolved. I've also emailed your company earlier in January with no response back for advice. My next step is Yelp and the BBB. I'm a 68 year old with a disability and your company has made doing laundry a nightmare. You can't even use your app on these machines. This shouldn't be yet one more complication in my life I can only hope that CSC can get their business in order and respond on this email email and issue. I am at wits end. This is copy from my latest complaint made minutes ago to Deer Creek Apts suggesting they find a replacement company for this laundry room. Show some professionalism and advise. Richard Hoffman read more

If I could give a zero I would. our apartment complex has been without both working washers since NOVEMBER (it is now April). service request has been sent multiple times and my leasing office has contacted them multiple times. a guy did come out to look once and when I asked him when it would be fixed he didn't answer and tried to blame the broken washer on "pet hair." As if pet hair is such a crazy thing for a washer to have to contend with. Rather than just replace the broken washer they left a note on it that says "needs to be replaced." NEVER USE THEM read more

Trying to get that to a supervisor to get a refund is im possible. YOu can not get one on app or on phone or on line nor by writing a letter

I would give 0 stars if allowed to. A lousy service, Not user friendly, No easy instructions to add money, Nothing works right. New card keeps saying Card not verified. I will be going back to my laundry Mat immediately, read more

Have just placed a service request for a dryer that has ZERO heat to dry cloths there are six apartments in my building and one washer and dryer. CSC has this request this Sunday morning, but they do not follow up with the requester. this is the reason for this rating. read more

CSC ServiceWorks is terrible. This is of no surprise to anyone as you can see from other reviews. I've never had the desire to leave a Yelp review before, but I need to throw one more piece of kindling onto the dumpster fire that is CSC ServiceWorks--let's hope it finally catches fire. I've been trying to get CSC Serviceworks to fix the 2 broken (and only) washing machines and 1 broken dryer in my apartment building. I've submitted online repair requests and contacted customer service multiple times, only to be told that someone will come to repair them in 2-3 business days. Then nobody arrives, I call again, and the cycle repeats. 1 of the 2 washers has been broken since September 2021, and the other washer and a dryer broke over 3 weeks ago--it is now December 2021. 1 star for the sheer technicality that Yelp doesn't allow zero. read more

CSC ServiceWorks - 1 of 3 broken machines in my apartment building - Laundry Services Near Me

This company has a nationwide scam going, not only on washers and dryers, but also tire inflation air machines at most gas stations. They must be raking in hundreds of millions on this scam throughout the nation. I had a low tire so used a "pay for air" machine owned by these scammers at a gas station. It requires a VISA card and nothing else. Does not take cash or coins. I scanned my card and started the machine. The machine was not working but had no sign on it of any kind. I went into the gas station and was told they have nothing to do with it and can't help. I went to a different gas station and the same thing happened. The machine took my VISA payment but was not working. Again no sign or instructions. The 3rd gas station finally had a machine that worked. Three weeks later I found all 3 charges on my card. It showed up on my statement as CSC Service with no phone #, no explanation of what the charges were for, or where incurred. I called VISA and they were able to give me a phone # after some searching. When I called the CSC "customer service" #, they said they would refund my $ for the non-working machines if I could give them the specific # of each machine. I was also told they don't do any routine maintenance on these machines or put "out of order" signs on them unless someone calls it in and gives them the machine #. I assumed the machine didn't charge me when it wouldn't work, but with this scam, they take your $ no matter what. This company should be put out of business ASAP! read more