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Crystal's BUS TRIPS

1.0 (1 review)

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1 year ago

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Shalom Transportation - The most luxury Executive 56 passenger ADA BUS

Shalom Transportation

5.0(5 reviews)
84.6 miDowntown

I am in a Leisure World club in MD and we used Shalom Transportation to go to Bobby McKeys at the…read moreNational Harbor a few months ago. They were very reasonably priced and had excellent communications with me while planning the excursion. The driver (Sorry, can't remember his name) was excellent and very helpful getting the ladies on and off of the bus! We are planning on using them again soon!

We had such an excellent experience using Shalom Transportation LLC on May 3, 2025 and I highly…read morerecommend using them based on our wonderful experience. Thank you Charles (driver), Jacob (owner) and David (dispatch/coordinator). From the initial on-line contact to get a price quote there was a response from Jacob by email within thirty minutes requesting more detail about pick up/drop off locations, time and number of passengers. The communication was excellent (from beginning to end) and the responsiveness was very impressive. Our superb driver Charles arrived about an hour early (which was great as many of the 14 adults using the Sprinter Van transportation had already arrived). The driver was caring, responsive, generous and had the Sprinter Van A/C cranked up and the van spotless inside and out. The driver's kindness and driving skills was remarkable in all of the passenger's opinion. He went out of his way to accommodate us. Our HS children used another transportation service (booked prior to the adults deciding to use transportation as well). There service was horrible. He was thirty minutes late for pick up, the Party Bus had no air conditioning (it was 90 some degrees for the one hour ride), had no working speakers, driver smelled of marijuana, drove erratically and did little to in regards to service. When we heard about this we terminated their service after the 1 hour of the 6 hours booked for the evening. Our driver Charles of Shalom Transportation, upon our request, took immediate action by contacting Jacob who was polite and generous and provided us with an impromptu remedy by providing our children with alternative transportation on the spot and the report from our HS children was that the service and transportation vehicle was excellent. David, Shalom's dispatcher, immediately stepped in to action (thank you) and provided immediate communication by text and our adjusted bill by email. We were pleased with Shalom Transportation LLC's communication, service and price and would use them again. Thank you Shalom Transportation LLC (specifically Charles, Jacob and Dave). -the Glasser Family.

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Shalom Transportation
Shalom Transportation
Shalom Transportation

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BestBus - DuPont Circle

BestBus - DuPont Circle

3.5(361 reviews)
85.2 miDupont Circle

Best Bus has the BEST customer service! I left my phone on the bus and the BestBus team quickly…read moreshipped it back to me. Shout out to Regina and Rrea! Besides, BestBus's ride between NY and DC does't disappoint. I don't take good customer service and lost and found service from bus companies due to my last nightmare! When I forgot my suitcase after waking up from a nap (another bus company), I realized their call center is outsourced to India, who could not help me reach their ground office in D.C.. I had to be very resourceful and ubered directly to their parking lot to find my suitcase (luckily). Ever since that, I try not to choose bus companies without robust customer support. My experience with BestBus was a breeze. I filled out the lost and found form on their website and called. I was quickly helped and received an email confirming my iPhone was identified within two days. I provided an USPS shipping label and they shipped the phone back to me safe and sound. I'll pay it forward by recommending Best Bus to everyone I know!

Is this the Best bus to NYC from DC? In spite of a promising start, I am sad to say it definitely…read moreisn't. I guess DecentBus or OkayBus wouldn't have quite the same ring though. I was thrilled to see that the 7am bus from DuPont Circle was waiting when I arrived at 6:45, and that I was able to board immediately. Not only was there a working electrical outlet, but the WiFi signal was strong and effect. Those were the "best" parts of the expert - it was all downhill from there. I didn't realize there was an additional stop at Union station, and that took quite a while. The driver was very friendly and courteous, but the 15-minute rest stop that turned into 20 minutes made it clear that speed isn't really a priority for this service. We arrived at the stop on West 34th Street and 9th Ave at 12:10pm, and while it was much quicker to park there than it is near Penn station, if I have to walk to Penn station anyway, this isn't much of a plus for me. Probably the most annoying thing about today was that my 5:30pm return trip was cancelled due to technical issues and I had to cut my trip half an hour short(er) to get the 5pm replacement trip instead. I appreciate getting an early notification about the return bus snafu so I was able to adjust my plans accordingly, and I know these things can happen, but if I'm going to be on buses and trains for 12 hours in a day, losing that half hour of planned productivity really isn't great I'll allow that BestBus likely has the best service I've experienced on an Intercity bus in terms of courtesy and communication. And the DuPont Circle is super convenient for me before the metro is running on a Saturday. Beyond that though, this isn't my preferred choice for travel to New York.

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BestBus - DuPont Circle - My iPhone shipped back by BestBus/DC Trails safe and sound!

My iPhone shipped back by BestBus/DC Trails safe and sound!

BestBus - DuPont Circle
BestBus - DuPont Circle

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Vamoose Bus

Vamoose Bus

3.6(102 reviews)
86.1 miRosslyn

Checking in on the VA side was easy and the seats were decent as we purchased the solo seats. I…read moreexpected them to be a bit wider like in first class on the airplane, but it was a regular size TBH. Before we made it to the tunnel, our bus broke down IN THE MIDDLE OF THE HIGHWAY, and our driver was clueless as to what to do AND she NEVER UPDATED US, even when we were asking. After an accident occurred next to us and more waiting and anticipation, she got the bus started and pulled over to the shoulder and asked did we want to get on another bus which was coming up behind us. We transferred to the other bus which was already crowded, the passengers on that bus were loud and complaining, and that bus driver was not trying to help us put our luggage on his bus!!! I have a broken ankle, in a boot, and my small teenager daughter was looking helpless with our luggage until he finally put in the carrier for us!!! Prior to the breakdown when we stopped for a break, the driver NEVER offered us the water bottles that were clearly for passengers, someone asked and she only gave to the person who asked. She never apologized for the inconvenience......just a hot mess for my daughter's birthday. On our way back home for the NYC check in, they had a host of attendants, very pleasant, etc. When we stopped for the drivers to switch out, there was an accident en route and our driver Charles was amazing!!! He kept us informed, thanked us for choosing the service, and was just a natural at customer service. I must add that the toilet area was HORRIBLE!!!! Grown men pissing on the floor and I was literally sloshing through urine as I tried to hold it but could not. What I will say is that this bus maintains that you refrain from telephone conversations and that is what I enjoyed THE MOST! I would give Charles 5 stars as his part made us feel better but overall I felt like it was similar to other regular degular bus rides. I will pay to have a sprinter the next time I travel to NYC. This experience was in the toilet, literally and figuratively.

very happy with their service…read more I had a trip and I need it for a family emergency to return earlier I was helping in New York today, April 15 by Sandy and the rest of the friendly crew and for a small free day rerouted my ticket since another passenger didn't show up I could take a seat on an earlier bus The bus is spacious has tables that fall down and I can highly recommend this company

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Vamoose Bus
Vamoose Bus
Vamoose Bus - Full bus at 6:30am

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Full bus at 6:30am

Crystal's BUS TRIPS - bustours - Updated May 2026

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