I've been very happy with this service. Randall, my delivery guy, is very kind and considerate. I…read morerespect him very much. No more having to wait to get someone from the store to lift my water packages to my cart then again to my vehicle. Then once home grabbing a bag and opening the package to bring some bottles at a time into my house due to my bad back. This service is fantastic and what a life saver for my back. Thank you all. Ellen Q.

Best service to get in the Summerville area!!! The service is fast and priced right. The customer…read moreservice is responsive and friendly!

I had been getting water from them for years. When I quit my job I had to stop service. The woman…read moretold me that I could purchase the crock and stand that I had rented FOR YEARS for $25. I was fine with that and also had deposits on the water bottles. I was later told that they wouldn't do that. They picked up the water bottles and months later they are still billing me for the rental which I was not aware of because I had a credit. I will find a different company for water. Not a way to treat a long term customer who had planned to return.

Great tasting water. Our favorite. Abysmal customer service and lazy delivery. Delivery guy lied…read moresaying he dropped off bottles when he didn't. Our doorbell camera showed this. He was a no call no show two times. I called to make note to please not leave the bottles at the bottom of the steps. He did. He left glass bottles on wooden porch steps where sunlight made burn marks. Burn marks in several spots actually. Almost lit my freaking porch on fire. I wrote them days ago and have not been contacted about it. No call no shows, lying about delivery, property damage and no follow up from company. It's a shame. We loved the water.

This company is awful! I've never had a worse experience. I cancelled my service 9 months ago and…read morestill get bills. They don't even deserbe a 1 star ratin.

We have used this company for quite a few years now and never had any issues until recently. They…read morehave moved our delivery dates, even billing us for a delivery that did not happen. The biggest issue is, I have told them repeatedly and even have it written in a couple of different spots in our account that our office does not open until 9 AM so do not deliver before then. Once again, this month they left the water outside our back door and did not pick up the 13 empty bottles inside our office. I have reached out to the call center who says someone from the local branch will be in touch but that has not happened yet. It is so frustrating that this continually happens despite being addressed after every delivery. After reading everyone's reviews, I may need to jump on their train and find another water delivery service.

This is the second month in a row that I have had problems with delivery…read more Last month I was supposed to get a delivery on Monday. Monday came no delivery but got an email saying delivery delayed until Tuesday. Tuesday came and no delivery but another email saying delivery delayed until Wednesday. Wednesday came with no delivery but got another email say delivery delayed until Thursday. Thursday came and no delivery an another email saying it is delayed until Friday. Friday we finally got delivery. The exact thing happened this month and hopefully delivery is tomorrow (Friday). Last month they failed to pick up half the empty bottles that were left out. You cannot talk to anyone locally as all calls are routed to a call center. From the heavy, hard to understand accents of the call center people it sounds like the Philippines. Call center people tell you they don't have a supervisor that I can talk to and they can't transfer me to a local number. Last chance is tomorrow... then I'm done!

If you're considering using this company DON'T DO IT! They are not transparent with charges and…read moreconstantly add additional charges to your account. I literally had to call every month for an adjustment to my bill.

I closed my account because it was a huge rip off what they charge in additional fees and the cost…read moreof their water each month. I tried to pay my final bill online and couldn't because they had closed my account. I tried to pay by phone for 3 months and each time they couldn't figure out how to pay the bill of a closed account and said they'd call me back. They never did. Now they sent it to collections and I had to pay an extra 30 dollars beyond my final bill because this company doesn't have their act together. My advice, avoid this company. They are not professional.

Fast delivery of a great product! Easy to set up online ordering and manage account. Automatic…read morebilling available. They were unable to set up the dispenser due to COVID but provided very easy to follow instructions and the complete process took 5 minutes. Thank you!

Avoid Primo Brands (ready refresh) at all costs. This has been one of the most infuriating and…read moreunprofessional customer service experiences I've ever had. I signed up for water delivery service when we moved to Charleston, expecting a simple setup and regular deliveries. Instead, I got weeks of delays, empty promises, and complete disorganization. My first delivery was already way behind schedule, and then the second never showed up at all. I followed up repeatedly and was told again and again that it was coming. It never did. So I canceled. But it didn't end there. I had paid a $160 deposit for glass bottles. After canceling, I asked Primo to pick them up. They told me--three separate times--they'd come get them. Each time they either ghosted me or rescheduled without showing up. I finally had to dispute the charge with my credit card company just to protect myself. Now, Primo is harassing me again with an invoice for bottles they refused to pick up. After all that? No. The company is completely unreliable, disorganized, and lacks even basic accountability. If you value your time, your money, or your sanity, do not sign up for this service.

If you need water in a tight spot he can get it there. Knows his business well and is on time. You…read moreneed water he's the guy you call

I was looking for service provider related to pools. Yelp's AI decided to automatically send it to…read moreBulk Bandit Hauling. The service I was looking for wasn't related to what Sean does and this is the reply I received: Price estimate: $9,104,712.00 Call 910 471 2154 He may be great at what he actually does, my rating is based on my experience above related to his approach and professionalism dealing with a person he doesn't know.

Luke, The Duke of Plumbing, is a great company! Luke was very responsive and accommodating and…read morehandled my plumbing problem with ease. He was able to not only identify the issue, make the repair, but he also gave me tips for future care and avoidance of the same problem. He is kind and respectful, and cost effective. I HIGHLY recommend him for all of your plumbing needs..

Quick response time. Did a great job and gave us a couple options that would affect the cost. Very…read morefriendly and professional. We were very grateful to get someone so quickly.