This company is awful! I've never had a worse experience. I cancelled my service 9 months ago and…read morestill get bills. They don't even deserbe a 1 star ratin.

So I schedule a delivery. The day before I get message to carry the empties outside for pickup. I…read morecarry all the bottles downstairs for pickup. The next day there is no delivery, I dont get a message or anything, I get on the website and see the delivery is rescheduled. I carry the bottles back in the house. The next week the same thing. Carry the bottlers out , no delivery, no call. This has canned 4-5 times in a row! I have been without water for a month and I am paying a monthly fee for the cooler which I am not using because I dont have water. I call and wait 45 min to talk to someone and they schedule another deliver that never comes. I would really appreciate a call from this company ( supervisor ) and from the local branch manager to explain to me why the service is so terrible. Otherwise I, cancelling my service if I dont hear back ( 843-991-8614 )

Avoid Primo Brands (ready refresh) at all costs. This has been one of the most infuriating and…read moreunprofessional customer service experiences I've ever had. I signed up for water delivery service when we moved to Charleston, expecting a simple setup and regular deliveries. Instead, I got weeks of delays, empty promises, and complete disorganization. My first delivery was already way behind schedule, and then the second never showed up at all. I followed up repeatedly and was told again and again that it was coming. It never did. So I canceled. But it didn't end there. I had paid a $160 deposit for glass bottles. After canceling, I asked Primo to pick them up. They told me--three separate times--they'd come get them. Each time they either ghosted me or rescheduled without showing up. I finally had to dispute the charge with my credit card company just to protect myself. Now, Primo is harassing me again with an invoice for bottles they refused to pick up. After all that? No. The company is completely unreliable, disorganized, and lacks even basic accountability. If you value your time, your money, or your sanity, do not sign up for this service.

Had to cancel the service after nonwater being delivered for three weeks with one broken promise…read moredelivery date after another. I cancelled the service a month ago. They have not shown up 25 days out of 28 days they said they were coming to pick up empty bottles and equipment. It is a very poorly run organization and don't care about their customers.

I love Culligan of HHI because it is local. I had Deer Park in NYC and always had delivery issues…read more I can call Culligan and have water delivered sometimes same day. Southern customer service is superior.

The staff is so friendly and knowledgeable. They listen to my questions and take care of my…read moreconcerns in a timely matter.

Hey guys! I've not used this company and after reading reviews um nope not going to!! I just wanted…read moreto say thanks, also if you are having trouble reaching someone in the company,I noticed a few stating they where, maybe you cld tell a slight fib on a review about something good with the company as they replied to the only 1 they had gotten and have not to the rest. This just shows validation to the bad reviews I've read.

If you're considering using this company DON'T DO IT! They are not transparent with charges and…read moreconstantly add additional charges to your account. I literally had to call every month for an adjustment to my bill.

This is the WORST company you can deal with!!! I got 8 BOTTLES OF WATER(on a suspended service) for…read more105.00!!! 2 payments of 52.66. Talked to Sylvia, and her supervisor Andrew. Both got loud and rude. I told them. "Okay, you keep your 52.66 that you stole and I want to cancel service." Could not get a call from Andrews supervisor. But only got service because son in law used to work there. He doesnt anymore. Now I understand why. NO ETHICS. RUDE. CUSTOMER ISNT RIGHT.

My first delivery was scheduled for Tuesday. They cancelled and sent an email after the fact. They…read morerescheduled the delivery for Today. The guy dropped it off in my driveway without even ringing the doorbell. The cooler didn't work. I called the 800 number 3 times and never did get a callback with any technical help. Then they wanted to exchange the cooler Friday. I cancelled the service completely and told them to come get their stuff.

I have tried to use this company in the past but they do not return phone calls or emails and…read moregetting them to replenish the water is like pulling teeth. This company has gone downhill a lot over the last 5 years. I do not recommend using them

Used this company and never would send invoices or more water. Tried to reach many times and gave…read moreemails and mailing addresses. Do not waste your time with the company. Not reputable at all!

Mrs. Bonnie Dinkins does an Outstanding job for Water Mission: Walk for Water -…read more It is not easy to Organize such a great event- looks like this is 6th or 7th year not an easy job with a family she has, working full time not an easy joke- so many people showed up - i was just one of the volunteer for carrying Flag- fortunately the girl gave me Asian Indian Flag since i am originally from India- she had visited -she loved our country. Thanks to the great work - loved it and only on our return we could not find the bus so again walk more than 3.1 miles - but overall a great work have to logon to old Windows 8 personal computer to send since Sprint Mobile which i uses for personal has stopped working Still owe lot of pictures and what not Sprint Mobile has been escalated which is personal phone for all these social medias

What a great thing! Local non-profit who provides clean water solutions both stateside and abroad…read more Many third world countries are so much better off due to the interventions of Water Mission. Reducing the death rates and spread of disease, all while providing good, clean drinking water. Really, what more can you ask for? I know...third world problems. We just don't know how good we have it here in the states. Anyway, I digress. This company was started by a couple who felt compelled to help the world. They operated an environmental engineering company and started Water Mission almost 20 years ago. They are a Christian based ministry who seek to serve all peoples around the world. I have seen their work first hand. After Hurricane Matthew devastated many areas down in the Atlantic and Caribbean, I went with a disaster relief team to Haiti to assist in the recovery efforts. Water Mission had already been working to install wells in a remote section of the South Western peninsula. They prioritized this effort after the hurricane struck. I had the fortunate pleasure to witness these wells in operation during my time there. This community was less affected by some of the diseases witnessed in other areas of the country due to these efforts. The international headquarters are located in an industrial part of North Charleston. They hold an open house at least yearly, along with many educational opportunities. They are always in need of volunteers if you feel so inclined. This is a great example of how a call to action can save lives and make our world so much better. Please participate and support this wonderful cause. You'll be glad you did.