We recently had to find a new water delivery service because our previous one just suddenly stopped…read moredelivering or communicating. They have been wonderful and easy to work with! The ladies in the office are pleasant and assisted me in a timely manner.

The equipment and service is great. The office admin staff is terrible. We cancelled our account…read morewhen we moved. They installed new equipment at our previous home and will not stop billing our credit card. They even have my card info listed under the new homeowners name and phone number. Called 3 times and can't get refunded or get the bills to stop. I might need a lawyer.

My brother lives in Waverly NY and ahs a water purifying system from m Beacon and we had a power…read moreoutage that caused the water to become orange. We called them to schedule a service visit and instead of coming out and charging him for a service call, they instructed him on how to fix it himself. This is the most honest company I've seen in years. I highly recommend them to everyone. Thank you Beacon....

Just purchased a home with a Beacon water system already installed and Beacon was very patient and…read moresupportive in helping me understand and learn its functionality. We now know the previous owners chose Beacon for its high quality product backed by excellent service by this family run business. Would recommend this system to anyone needing pristine water quality!

Peru N.Y. I had a good experience from the customer service…read more in communicating and booking To Austin, & Dylan showing up at the house to work on the well. They were professional, helpful, & hardworking Young men. They kept working till the job was finished. Thank you

As a fellow local business owner (Foundation Homes of CNY), I've thought long and hard before…read moreposting this review. I'm sharing it to warn other homeowners and industry professionals. I had a long-standing relationship with Amber Wells / Amber Water Pros that was, for years, very positive and professional. We worked together on numerous projects over multiple years totaling hundreds of thousands of dollars. They also installed a $40,000+ well/water treatment system at my personal residence. Until this dispute, I had no issues with Amber personally or professionally. What happened (documented): On or about September 12, 2023, during excavation for a water line, Amber's excavator struck and severely damaged an underground electrical service wire, causing loss of power and significant disruption. After investigation, it was determined the damaged line could not be practically repaired and a new line needed to be installed. Licensed trades (electrician + sitework for excavation/re-trenching/backfilling) completed the repair/replacement work for approximately $3,900. Throughout the repair process, Amber and I stayed in communication and it appeared we were aligned on the resolution. After receiving the final invoices, Foundation sent Amber a formal letter on November 7, 2023, documenting the costs and stating they would be deducted from Amber's outstanding invoice. Amber received and cashed the check, then requested additional documentation to submit to their insurance carrier, so we reasonably believed the matter was settled. Months later, Amber's insurance carrier (Selective) contacted me about a claim related to the same damages, which I understand was ultimately denied. After that denial, Amber filed a summons and complaint seeking $3,900, as if the prior offset/payment had not occurred. Amber also filed a lien against my personal residence (which was improper and later removed by Amber's counsel). I then had to engage counsel and attempted to resolve the matter amicably, but those efforts were unsuccessful. The dispute went to arbitration, and Amber was ultimately awarded the original balance. My understanding is that Amber prevailed largely because their contract controlled and my November 7, 2023 letter did not contain the legally required "accord and satisfaction" language. Bottom line: While $3,900 is significant, I don't understand the actions taken here--especially given the earlier acceptance of the offset (cashing the check and requesting documentation for an insurance claim) and the subsequent escalation after the insurance denial. In my view, it was not handled reasonably and it was not worth destroying a long-standing relationship. Takeaway: Document everything, confirm responsibility for damage in writing, keep invoices/photos/communications, and be crystal clear about dispute resolution terms before work begins. For more information: amberwaterprosdispute.com

I've used Culligan to deliver jugs of water for my home water cooler for a couple of years. It is…read moreinexpensive, the water tastes good, and delivery is very convenient. Customer service has always been helpful.

Ok, so this has been a long process. We moved into our home 2018, couldn't afford the culligan…read moresystem, so we went with a cheaper water softener. Fast forward to 2025 and that system stopped working and no one would return our call to fix it. Well we called culligan and Erica came out to discuss options. Within a week it was installed and we had soft water that night. When I tell you this process was not only easy, but quick and thorough, I wish I went with culligan at first. Can't say enough good things about the guys who installed it. They explained everything so well. Thank you culligan. Its been a long time coming but omg what a difference this system has made to our water and quality of life!!! THANK YOU!!!​​​

We are so grateful to have found Aquanology! Matthew came out to discuss potential options for a…read morewhole house water filtration and softener system. He was very detailed, knowledgeable, and great to work with. He answered all of my questions and provided solutions and options for the issues we wanted help with. Matthew and Lamar installed the system and we could not be more happy with the quality of their work and the service they provided. They came highly recommend to us and we would recommend them as well!

they weren't able to service my area/problem but were helpful to take time on the phone with me…read moreanyway and forwarded me on to some people who could help.

Our well pump failed in the midst of the "cold snap" of 2026. We had been advised during an earlier…read moreappointment that we should not prematurely change the pump. When it failed, they would respond right away. Today, a few minutes after detecting the failure, we called Shutes. Within an hour the technicians were on their way, and the replacement was completed in a few hours. They were polite, loved our dog, and prepared a legible, clear invoice. We highly recommend them. Very pleased.

Our well pump gave up this week and we called Shutes. They were on site in a matter of hours…read more Gavin Warren did a fantastic job of troubleshooting, pump removal/replacement, and most importantly VERIFIED proper operation before leaving. This meant more work/time for him and extra adjustments to get it working right but he stayed with it to the end. Wish all contractors and trades had the level of professionalism Gavin displayed!

Superb service, Tim - THANK YOU! These days when the trades are all slammed, you were here in…read morerecord time and my system is rock-solid and wonderful. I appreciate you, especially the reminders, and professional services is unsurpassed. My system is good to go for another year, thanks to YOU! Crystal clear water - it's a beautiful thing!

From the owner: We Specialize in Severe Problem Water,Mining Water Iron And Sulphur An Acidic Water here in Central…read morePa like no other,Coal Was a booming Force in our area an through Pennsylvania but the cons to that What would become of our water sources Rivers an Streams it turned red, We have mines now yrs later draining into are water sources but with the help of non profitable organizations and state and federal grants we are cleaning are water resources,We provide Potable Drinking Water when we Install are Treatment Systems

I LOVE Tribeca Beverage Company. I really appreciate the customer service. They are so…read moreaccommodating & always answer the phone. I've never had any problems with delivery or anything else for that matter. I highly recommend them to anyone looking for a water service. And I love that they have 5 gallon GLASS bottles with a bottom feeder.

Very pathetic and unprofessional company. Based on overall attitude of the owner about the recent…read moreissue. He is lacking analytical and logical skills who would rather keep his two horribly offensive delivery people, not to discipline them and possibly put himself into a much worse legal predicament later. Seemingly, it stems from the fact that he cannot replace them, lacking resources for more skilled staff. Or some other reason. The mechanical condition of the delivery truck should also be evaluated since the traction of wheels should not produce this kind spinning, possibly tires too bald, should be verified with state authorities as well. Everything starting with stuck getting stuck due to failure to just back out, unauthorized attempt to do U-turn, especially if you are lacking the skills to maneuver between the obstacles. What seemed to be no challenge for previous two trucks completing deliveries within the last day or two, personal vehicle and even a sport car, this fellow had an overblown issue. However, being stuck should not have risen to being an assholes or disrespect and insult the customer. It is part of doing business and ought to be treated as temporary issue. Thankfully, with my mechanical assistance and direction they were able to back out finally. What took place before and after should have been enough for the owner to fire these two people immediately. Specifically, the driver's assistant was blaming, belligerent and attempted assault by advancing on the customer. After a verbal push back and standing the ground, he backed off. Upon, the eventual departure the driver arose to yelling , throwing insults, and threatening. I explained to the owner of the Tribeca company that I have video surveillance and audio recording of complete interaction from many angles; I provided him with some copies to begin his inquiry. Even before speaking to these two, he seemed be on the path to justify the behavior of these two-ghetto style, tongue loose home boys by coming with various excusable scenarios and psychological nuances of hard work and travel. He called back a day later implying that he is not taking any disciplinary action nor is able to assure me if these "two idiots would not piss into my water next time". The fact that there was a physical threat, insults, microphone picking up these two calling my wife "cunt" for not stopping them when she opened the gate is not enough to take responsibility. He cancelled my account.