I have been going to Crystal nails for almost 10 years! I love the honesty and hard work that all the ladies give you. They pay attention to detail and your nails looks fabulous every time! Their prices are fair and the staff is friendly read more

Kim was amazing! Showed her the photo of what I wanted and it turned out identical. Didn't rush, was very precise and made sure there were no mistakes. Beyond pleased with the outcome and will be going back to her:) read more

I decided to treat myself to a pedicure for my birthday. The appointment was booked for my lunch hour so I definitely needed them to be ready to go when I got there. Wendy was the name of the girl that took care of my tootsies, and let me just say she did a fantastic job! it was certainly a full service pedicure, with the leg scrub and massage, the nice warm towel wrap, and she even made sure to wish me a happy birthday. Everything was done in a timely manner, respectful of my lunch break, but I never felt like she skimped on any steps of the process. I've been there before and will definitely be back again! Thanks for making my birthday treat so enjoyable! read more

I usually just leave positive reviews however this particular experience was so unpleasant I felt compelled to warn potential clients. I came here for a pedicure as I have several times over the years (it had always been a mediocre experience but the price is right and they are usually able to fit you in at last minute which is why I have continued to come) . This time I was seated 40 mins late and the nail tech was in such a rush, she worked on my feet so aggressively that I actually jumped and yelped twice. I am actually still sitting in the chair and the tops of my feet are stinging (why was she aggressively scrubbing the top of my foot - not even my toes! - with a very firm and painful brush, I have no idea.). Very last time I will be here. I wouldn't even come again if it was a free service. read more

Excellent! Greeted by the friendly workers when I walk in. I love it all, truly one of the best places. Affordable as well!

Well after a long walk down hwy 97, on way to airport since google took me the wrong direction, then having to walk back to the real location. I showed up for my appt 30 min late. I understand I'm late, but you think after an 1.5hr of walking they would be more incline to helping a girl out. Apparently not. Needless to say I did not have my nails done, nor would I ever return. read more

Excellence pedicure! No appointment necessary, comfortable chair, great leg massage and a good color selection. read more

Crystal Nails & Spa - Action! - Day Spas Near Me - Kelowna, British Columbia

Hands down, by far, the WORST place ever! I stopped in to get my old acrylics (done in Calgary) removed and get a new set done. They were quick to get me in but I now wish they weren't. I get a man to do my nails in Calgary and he's fab! So when I got the man at Crystal (who sits by the sink), I wasn't worried. However, as soon as he took a smoke break while soaking off my old nails and putting his earbuds in to make a personal call and listen to music while doing my nails, I should have worried. He actually told me to wave at him to get his attention if I wanted to say something.....guess I can't complain too much about the customer service, cause there was none!! After all this, he proceeded to annihilate my new nails; I asked for long nails, coffin shape, they came out short to the tip of my finger and all different shapes. They were also so thin there was barely any acrylic, the ends were still plastic and he didn't even paint the Shellac on well enough, it look like a child did it. To put a cherry on the top of my lovely experience, while he took the long thin file to go under my nails, he pushed so hard that he cut under my short nail to the point it was bleeding. He apologized while laughing, dropped disinfectant on it and asked if I wanted a free design....I said NO, cause who knows what that would look like and I just wanted to get the hell out of there. It was closing by the time I was done, so I paid (I know dumb!) and ran out of there. I came back the next day to really complain, maybe get a refund or to get them re-done by someone capable. The Manager said she would have to ask the owner in order to give a refund, which would take a few days, and said I would have to book an appointment to get them redone and they couldn't fix right then and there. Again, worst nails and experience I have EVER had in 5 years of getting them done and in different countries. DON'T GO HERE!!! read more

Crystal Nails & Spa - Horrible nails - Day Spas Near Me - Kelowna, British Columbia

HORRIBLE SERVICE!!!! Waited 35 minutes past my appointment with Vivian. The girl who was doing janitor work was instructed to begin my set of gel nails. The work station was dirty and the young woman (with unkempt dirty nails) was not experienced and unsure of herself. After my nails were filed and prepared globs of gel produce was "globed" on my nails. With a lot of nattering from Vivian (not English) the young woman had tears dripping down her face. Vivian finally began doing my nails as the young girl went outside crying. Vivian was very rough and rushed as it was now past closing time. Instead of speaking English to instruct me to put my hands in the uv light I was only grunted at and a pointed finger. Vivian tried to correct the previous mistake by roughly filing and electronic sanding. My nails are now very tender, do not cover my natural nail on the sides and appear like thick globs of gel. Very rude service, too much non English conversation between technicians, unsanitary work stations and expensive. After more than 10 years of having gel nails this is by far the worst set of nails I have ever had. The worst service and totally rude behaviour! Do not waste you time, money nor your health with poor service and unsanitary conditions!!! read more

What a great find! Not only are their services among the least expensive in all Kelowna, the quality and attention to detail really stands out. I have been going since they opened and despite their common atmosphere, I chose to have my bridal party go here for a pre-wedding treat because I knew they would do it right! Thanks Vivian! read more

I have been going here since it opened. However, things are not the same. The girl who did my pedi and mani is young and inexperienced. Quality not there yet. Customer should be told beforehand. Being on time is important too. I don't feel as comfortable as I used to. I won't be returning any time soon. read more

I agree with Sherri, I don't know any Spa that would hold an appointment for someone 30 mins late. I would hope that they would NOT honor your appt. because it would put them behind for the rest of the day. Why should the rest of us be put out because of your stupidity? Why would you wander for 1.5 hours? That's ridiculous! I'm glad you'll never return -- then the rest of us can keep our appointments running in a timely manner. And by the way - you don't even need an appointment! Great spa, friendly staff! read more