Used to use them exclusively, but gave up driving partly because I was tired of bad repair shops…read more This place was fine until I noticed while waiting for them to arrive one morning, a sign in the window. It said: "Life's a bitch. Don't elect one". It had a picture of Hilary Clinton crossed out. I don't think it makes good business sense to be expressing political views. I left before they came to work and never went back.

I took my truck in to get tires rotated and balanced picked up the truck and the weights fell off…read morethe next day a whole row not just on one tire but multiple tires took it back in to get that fixed then they forget to put a lug nut back on my tire and tried to hide it under my hub cap they had lost it they tried to replace after I called and complained but couldn't find a replacement this is the most difficult experience I have ever had with a tire shop would not recommend. Every time I went in there they acted like they had to go out of there way to fix the problem they caused. A tire shop should not be this incapable.

Daryl did a wonderful job on the core of my Dad's 1956 Corvette. She runs better than she ever…read morehas!!! Thank you for the work you put into our brown beast. And I hope you're doing better from the back issues you ran into late summer.

Daryl went above and beyond to help me out. My shifting went out in my car and was unable to drive…read moreit. Needing it fixed as soon as possible, Daryl got me in quick, fixed it, and didn't BS me the way these commercial shops tend to do. He is a great guy who cares about his customers and takes pride in his work. Will always support Daryl with my car needs and have the utmost trust in himself, his business, and his work.

Firestone has been a godsend for me. For one, there operating hours make it convenient to schedule…read moreappointments. Two, they are honest and do quality work. I highly recommend!

2015 Ford escape I took up there for inspection at the Firestone at the and they told both lower…read morefront control, arms and rear trailing arms. It didn't need one rear trailing arm, but they're both front lower control absolutely nothing wrong with they want to charge me $1800 to install them. I said no I will take it home and do it myself. it. I got them off and there is absolutely nothing wrong with these lower

Good honest service, on time, nice people. Communication was…read moregreat. Highly reccommed.

Great quality work honest mechanics and they no wat there doing super fair on there pricing alsoread more

Excellent company, excellent service! While traveling crisscross around the United States, we hit…read morea deer near Erie that rendered our car inoperable. Our insurance company recommended Laughlin Collision. Closed on a Sunday, we left a message with Laughlin Collision and the owner called us back and arranged for us to have Jerry work with us first thing on Monday. We were traveling with two dogs and 2430 miles from home and needed to get the car fixed immediately. As it turned out the parts were going to take a while to get. Jerry worked with our insurance company to get us a rental car so we could get on our way. It all worked out! We had to leave our car there, used a rental to continue our crisscross then flew back to Erie to pick up our car. Jerry worked with us every step of the way. The car looked great at pick-up! Thank you Jerry!

I was in a collision with a deer and needed to have my Jeep repaired ASAP. Many other shops said…read morethey wouldn't be able to look at it for a month to three months, but once I explained to Laughlin's that my vehicle was undriveable and I was paying for my rental car out of pocket, they prioritized fixing mine. They were upfront with any supply chain issues and communicated with me throughout the process. They worked well with my insurance company, making an adjustment to the original estimate. I got my car back in just over 2 weeks, good as new. I would definitely go to Laughlin again for auto body repairs.

The last time I needed their services I was told to have a seat. I just wanted to make an…read moreappointment. I sat for close to half an hour while the owner chatted on the phone with what sounded like a conversation with a friend. After quite a while it was getting close to closing time. A lady was sitting by me with her coat on, apparently waiting for him to close so they could go home. She literally glared at me with a very unfriendly look on her face. I finally gave up and left. I will never go there again in spite of the fact that its location is so convenient. His brother has a place way on the other side of town where I go for many things. Sadly, he does not have an inspection station. I sure wish he did. The service there is great.

My truck stopped running I didn't no what to do took it to 2 mechanics and they told me the engine…read morewas bad but I found route 5 auto they found the problem and and fixed it I didn't need a motor thanks for getting me back on the road

This shop is the best! They got another year out of my car and fixed it up when another shop told…read moreme to junk it! Finally the car did die the following year and they handled that well too (frame was rusted out). The staff on the phone are marvelous. the waiting area is convenient and comfortable to all and I noticed there was even a baby changing area! As a woman I can tell you I was treated well there where st some other places I've been treated like I was an imbecile and disregarded-not at Harrell!! I liked how I could communicate to them directly via text and got an immediate response from a real person every time-very impressive! This place is managed well! I had a five-star experience all the way around. Mr. Harrell give the staff a raise! Keep these staff members doing what they are doing now because it's all good. When I need a service again I'm coming back!

After dropping over $5,000 on February 06, 2026 to have some "issues" fixed I was back less than…read morefour hours later the first time it died at the end of my drive way due to the gas line not being hooked up. Then it was back again one month later with another issue after my 2020 Dodge Durango was in their possession for three days. First time I had it on the highway the check engine/start stop warning lights (SEE ATTACHED PICTURES) lit up my dashboard and the engine was sputtering and pulling. Called Harrell Automotive the next day and they ran a test on it and said it would be another $850.00 to now replace 6 spark plugs. After receiving the invoice after the job was supposedly done it was $999.95 owner discretion of "supposed" work done. Average price to change 6 spark plugs is approximately $650.00. Fast forward to March 22,2026 I have had my Durango back in my possession for twelve days and when I drove it past 50 mph same issues happen again, and same EXACT diagnosis (SEE ATTACHED PICTURES). I'll let fellow customers decide but I do not deal in coincidences, especially the same exact diagnosis. All of this was after Michael(Owner) reached out to me and asked how we could rectify the situation after leaving a negative review just two weeks ago. I gave him the benefit of the doubt but same diagnosis in less than a month, makes a customer wonder was there even work done or was just an invoice written up? No one will ever know because we as customers do not know what goes on behind the garage walls. There is always an excuse "when a vehicle breaks down it can get expensive" Always have an answer for everything. Their mechanics must eat real good at the expense of their customers. They say they treat us like family, I would not want to know how they treat enemies. How does someone's vehicle have more problems after Harrell Automotive has possession of it? I am from Erie born and raised and I do not like people who come here and overcharge for shotty work and then have the nerve to call us family. They say in their commercial that they will wash your car for free and they will do the job RIGHT THE FIRST TIME. Fellow Erieites PLEASE read and listen to my review and do not give this company your business, there are so many other GREAT HONEST garages in town that deserve your business for a fraction of Harrell's cost. Do yourself and favor STAY AWAY and you also save a lot of time and money. He doesn't care about us local people anyway. He is not from here he is just looking to pad his pocket book get a nice retirement check out of us and move on with his life. Finally pictures and diagnostic do not lie, I urge everyone to buy themselves a personal vehicle scanning tool. They pay for themselves UPDATE I received a phone call from the owner this morning on March 24, 2026. He told me I was blasting him, and then I received three text messages from his wife, Recommending I call the owner and apologize, for what? My still disabled vehicle. Here is where they are dishonest and I attached the texts to my photos (SEE PHOTOS) and I will quote her word for word. "In Brian Cohick's case, the "owner discretion" he refers to is Michael's charity to a disabled Veteran and Brian did not pay any portion of the $999.95". Ok folks here's the truth why I did not pay because the owner called me on my cell phone asking me what could be done. I said fix my vehicle and I do not want any more lights coming on. He asked me to take down my original review in return for the work that was supposedly unrelated to the $5,000 I gave them a month prior. According to Harrell Automotive spark plug and wiring repair costs $999.95 HAHA. As for her closing statements about honesty, I was honest when I removed the initial review and was a man of my word until the same issue and diagnostic came up (SEE PHOTOS) in which I informed Michael if it does the review will go back up, again I am a man of my word. She also states that it's not uncommon for more problems to occur after fixing another one, REALLY? After the initial $5,000 I gave them it's not uncommon for another $999.95 issue to occur (work performed in exchange for removal of initial review). She also stated we stand behind our work, first we will hit you with $5,000, then a week later oh $999.95 spark plugs? HMMMM interesting. Anyone in Erie who let's them touch your vehicle and have not read all the reviews, good or bad please read them all. Fair shake. But do not say I didn't warn you. Lastly please look at all the pictures I have attached carefully and think about your decision. Erie Strong!!!!

I took my car there on Friday for a click/knock noise when I turned my wheel…read more They called me later to tell me it was a pin and needed realigned, and it would be $560 to fix it. I picked up the car later after it was done, and they said it was fixed. As soon as I pulled out of the parking lot...CLICK...same noise I originally brought it in for. I would have gone right back in, but I had to get my daughter from daycare. I took it back Tuesday to have them fix it. They called and said it was a leak in the CV joint, and another $380 would fix it. I got a call in a few hours, and they said it wasn't fixed and they didn't know what was wrong. I went to get my car, and they STILL charged me the extra $380. I stated then that $950 in 2 charges and you STILL didn't fix it?? They didn't care and took my money anyway. Now I'm $950 in the hole and STILL have to get my car fixed for the SAME reason I originally took it there for. There is a number displayed to call the District Manager Ryan Martin, I called multiple times and just get a recording that he isn't available and can't leave a message. I called corporate office 3 times before I got ahold of someone. Told them the situation and that I shouldn't have been charged $950 for something that was never fixed. None of the staff said they "thought" they could fix it. Both times I was told it WOULD fix it. This hasn't been handled well...I was WAY over charged for NOTHING...and ignored by everyone. Then, one of my staff went thru the same scenario to fix her issue, to the amount of $1300...and her car isn't fix either...the same week. Actually hers is even worse after she took it there. Don't go here, These guys are totally unprofessional, unfair, and obviously don't know what they are doing. If they are going to ignore me...then I want you all to hear the BS I went thru...and avoid the same thing happening to you. Go somewhere else!! Mike Withrow

Was supposed to get an oil change that included a free tire rotation, but got no tire rotation even…read morethough they have done it before. They also charge way too much for their oil changes. Most I have ever paid.