I arrived desperately without an appointment after getting a jump start, randomly selecting them…read moredue to their proximity. They did a long overdue battery replacement and found and attended to numerous other important issues. I could not have been more pleased by the quality of the work done and the pleasant waiting experience. I was so relieved to have the work done by a very skilled mechanic. I highly recommend them and am so happy to find a repair shop I can totally rely upon.

Had to have them fix two rear windows that were not going up or down anymore. Quick, friendly and…read morefair on price.

We ran out of gas at the corner right across from Kerrs and what seemed like all the mechanic heard…read moreus struggling and came to the rescue. Not only did they push us out of the road into their lot for a safe place to be stuck but they also took my husband to get some gas so we could make it to the gas station. Great group of guys! Thank yall so much for helping us out! My husband has 4 spinal fractures so pushing for him wasn't an option.

I've been slacking on this review and looks like someone beat me to the first review!! Haha…read more Looking for a good honest auto shop can be a hassle, and I'm so glad I took a chance on Kerr's! They'll be my new go-to. Friendly service, car has always been great after they've worked on it. Fair pricing! So for the details.. I've gone to Kerr's when my tire light came on and they rotated my tires free of charge, which I was really surprised by. I decided I'd come back when it was time for an oil change, and when I did, they told me my air filter needed a change. I really appreciated that they checked my car overall bc let's be honest, I didn't even notice it was time to change my black a** filter lol oops. I asked them to quote me for some tires as I knew it was about that time. Kerr's was so helpful with the quote so I could shop around (and they made me feel comfortable about shopping around too since they didn't try to convince me to choose them). I decided to book with them since I found their pricing very reasonable and honest. My tires have been great ever since! Make sure to call and ask if appointment is needed. I feel like it most often is since they've been packed every time I've gone. That's how you know you chose a good place.

Frankie is great, honest guy who will get you what you need and nothing more. Always works with…read morecustomers to make sure the money is right and easy on the customer. I won't take my vehicle anywhere else, Im not someone who trusts any mechanics, but I do trust frankie.

From the owner: We're a small family owned business that takes pride in helping out our customers in any way we…read morepossibly can.

Buffalo.Rd. Erie,Pa Location. Called for.an oil change & tire rotation 3:30pm got an appt. for 5pm…read more Was in and out in 20 min.!! Only $67 with coupon..Very satisfied, and will return.

Customer service called me and said they would call me back. It's been over two weeks. Still…read morewaiting. What a joke! Do not trust what they say for "out the door" or expect double the price!

These guys were just incredible. We had a blow out on our camper while traveling across the country…read moreand these guys helped us with 4 new tires plus the spare and installed them in their parking lot. They even helped us with getting in and out of the lot as it was a bit tight. Great customer service. Highly recommended. Thanks again guys!!

What a great customer focused business. Booking an appointment and getting a quote was easy and…read morepainless. Paul is a fantastic customer service rep and the store manager, Geoff, went above and beyond to make sure I could get my inspection taken care of despite my official registration card not arriving in the mail yet. I recently transferred my title from out of state to PA so it wasn't your typical inspection process. I'm really grateful to Paul's level of customer service. It's not something you experience much, especially around here or at a mechanic of all places. I don't want to say I'm looking forward to service issues, but I'm glad I know where I'll go when an issue arises. Thanks again for the great support. You guys have a great team at this location!

I went to Firestone on 9/6 to get a quote on new tires. I also told them when I drove, I kept…read morehearing a whistle noise. I was told my car would be inspected when the new tires were put on. I had a 1:30 appointment for 9/13. I was told it takes an hour to 45 mins for everything to get done. Firestone didn't get to my car until 5:00. Since I waited so long, I was given a card for a free oil change. Once I got home that evening, Firestone called me and stated I needed a new battery, an oil change, and brake pads. Sunday 9/13 rolls around and Firestone called me asking me what I wanted to do about the battery. I gave them permission to do everything since my car was in the shop. On Sunday 9/14, I was told my car was ready. They "test drove" my car. I drove two miles to get home and my car stalled on me. My break was locked in place. My oil, battery, and engine light appeared on my dashboard. My car had to be towed back to Firestone. Monday 9/15, I called and spoke to the store manager Wes. He told me my car was top priority for the day, and he was waiting on the mechanic to arrive to work on my car. I told him to keep me posted on what was going on. By mid-morning that day, I called to see what was going on. I spoke to Wes again and he stated that it was my engine and there could be a recall on it. He stated he had to submit a claim to the claims department, and I should be getting a call that day. He also stated they do not work on engines and my car needed to be towed. My father and I decided to go down to the store to talk to Wes in person. If Firestone did something to the car, they would be responsible for a new engine. My father asked if oil was put in the car and Wes stated "That was the first thing I checked when I walked in". I believe oil was put in the car when my car was towed back to Firestone so they can cover their tracks. Wes set me up with a rental car through enterprise. My father and I went up to Kia (where I purchased my car) to give them a heads up that my car would be towed to them. I explained the situation to them and showed them the pictures. The first thing Kia told me was that Firestone did not put oil in my car. They looked up my car in their system and there are no recalls on my car. I took it upon myself to call AAA to get a tow since claims was not calling me. Claims called me on 9/22. I was told when you get an oil change it can damage the engine. How many times does a person get an oil change? An inspector went to Kia to look at my car on 9/26 and stated the engine can stall 2 miles if no oil is put in the car, as this happened to me. Wes does not care that my car was damaged. He has no sympathy for the situation. He will not own that his workers make a mistake. As a manger of the store, he is useless. All he could tell me is "It's out of my hands and I cannot do anything" and "I do not have a number to claims". You are a store manager and do not have a number to the claims department? Insane! The lack of customer service here is terrible. They are trying to brush this situation off to another mechanic so they don't have to deal with the problem. I will never be coming back here when all this gets resolved. This place deserves zero stars. If they did this to me, I know someone behind me will be next. Please take this into consideration if you decide you want your car serviced here or else your car will be damaged. As of now, claims called and a decision will me made by Monday 10/6 if Firestone is responsible, which they are. There was nothing wrong with my car until Firestone took care of it. I believe this company will do anything to make money. They took advantage of me. I come to get new tires on my car and in the end I have a frozen engine.

Went to get a vulcanized patch because I had a nail in my tire. I previously put a plug in it so…read morethat I would be able to drive it until I could get it fixed. I made an appointment for 10am. Went and talked to the person at the front desk and explained it to them, everything was clear. I'm sitting here until 11:40 when they come out to tell me they can't find the leak. I had to repeat to them that it's the front left tire and there's a temporary plug in it. I don't even care that they were confused, but it's the fact they it took them an hour and forty minutes to come out and tell me that (they told me the service would only take a maximum of 45 minutes). Finally finish around 1pm. Just so disappointed after making an appointment and it taking 3 hours for a patch.

Absolutely unforgettable. Was years ago, but always take the opportunity to relate it, as I…read moresuspect it still may be the same, given the egregious tricks, and nefarious billing and services plied upon me. I will not elaboraate, but no need to, simply google this dealership, and the front page articles in the Erie papers back then. Obviously, I will never get over it, but, thankful my daughter and grandchildren did not die in an accident from the bald tire they put on her vehicle. I was helping her, paying for everything, so I had limited abilty to challenge anything, and my daughter, with 3 children and 9 months pregnant, and busy schedule, could not either. Just beyond description what that employee did.

30 day bumper to bumper and still not fixed.if you experience a problem don't wait put a hold on…read moreyour payment until problem resolved.you can do this if the check has not already been cashed,don't let them stall you on the 30 day coverage.put them on notice fix it before payment is released.

Made appt days in advance, when I get to the store they had no tires. Tires were ordered and made…read moreanother appt. tires were sent to wrong store. This place is a joke from what it used to be.

Great customer service! We were traveling from AL and concerned about our tires and they took our…read morecar in and fixed it up! Free of charge for a nitrogen fill up. If we needed tires, we would only buy them here!