I used this local Allied Van Lines in October 2023 for a move from Corvallis, OR to Dickinson, ND…read more I asked that they hold the shipment for a few days. They unloaded the original, smaller truck and placed my shipment in a much larger truck with others/piggy backed the shipment. Five pieces of antique furniture were damaged and needed to be repaired. My 6-ft step ladder and a shelf for an antique dresser went missing, along with other items. The large saucer for a bird bath was obviously broken beyond repair, and its base (an antique art deco stand) was chipped. The long-distance driver hired a crew of 3 from Bismarck. He unloaded a few things, then sat in his truck complaining that his helpers were taking too long. No one monitored the items on the check off sheet. Steer clear of this company if you value your belongings!

WARNING!! Honest review of an interstate move provided by Bertsch Moving and Storage under the…read moreAllied contract: This moving company completely destroyed many of my most valuable and irreplaceable heirlooms, some highly valuable furniture, fine glass art, kitchen appliances, a statue, a bed and 2 couches, in addition to chipping and dinging, and scratching most of my wood furniture items. This business displayed absolute lack of professionalism. They loaded my household into a truck with no care: they did not wrap my furniture or couches (I followed them into the truck begging them to wrap an brand new $5000 article Italian leather couch that was thrown on the floor of the box truck), they stacked 2 highly valuable Tibetan cabinets on their side with no wrapping and loaded them with boxes, completely destroying one of them, they threw a fragile antique secretariat crown and embellishments on top of the load, where they broke into pieces (some of which were never found in the truck suggesting they broke it in the warehouse) they stacked golf clubs in with heavy workout equipment, they threw kettle bells in so they rolled around and destroyed unwrapped table and cabinet legs, they pinned an I MAC between boxes with no boxing or support, they did not wrap half of my couches (the most valuable ones), they threw metal sculptures in the truck unwrapped, pinned between weights and exercise equipment, they did not tie down crates and let them float in the back of the truck, they completely destroyed my boxes, including those labeled fragile, and they concealed items they broke in their warehouse by opening a sealed box and hid half of the broken piece inside! This is only a fraction of the failures in my move by this company, but I hope this gives a strong enough illustration of the conduct of this company. Professionally, they did not provide me with an inventory of my items when they loaded my things, a breach of Allied contract, leaving me with no way to account for what they loaded and and what was unloaded when my possessions arrived. The women who run this business are completely incompetent: they were not able to use their computer systems, access photos they requested I email them, or update contracts without using their personal emails and texts. After a 17 day delay of transporting my things, the coordinator texted me that the 3rd party truck driver did not have to follow federal trucking laws and he could drive straight through from Oregon to Colorado without rest! Moreover, It took them over 3 weeks to give me a receipt for my payment. In all of my life experiences paying professional businesses to do work for me, I have never been treated so poorly or experienced such negligence. They have made no effort to make it right, despite my requesting them to do so. Please DO DILIGENCE and if you have valuable furniture, DO NOT TRUST Bertsch Moving and Storage. The moving coordinator told me their very best crew was loading my things (because I over and over expressed how valuable my furniture was to me). If these were their best movers, then they certainly do no train their employees on how to wrap furniture and load a truck. I tipped each loader $50 with the hope it would serve as an incentive to take good care of my things as they loaded, unloaded, stored and loaded them while in their care. Instead, when I discussed how my things were treated so terribly with the customer service manager, she rudely said "If you are so unhappy, why did you tip my workers?" The lack of professionalism is staggering. I spent the entire time with the loading team while they moved my stuff. I gave them some personal items as a gesture of kindness (I was giving away a few things owing to my move). I hoped the movers would take caution when they loaded my furniture, out of professionalism, reputation, or fondness to me for my generosity. In any case, they destroyed my furniture. Finally, the office manager told me, they needed to get my stuff out of the warehouse because it had sat from December 22- January 5th, and it was taking up space and money. She said this when I was pushing her to give me a reason for why my truck was delayed and there was no official Allied truck rescheduled, given I had paid nearly $20,000 dollars for this service. Again, the lack of professionalism goes from the top down with this company. Bertsch Moving and Storage relies on a false reputation and does not do anything to make it right when they damage and destroy your property. They hide behind Allied and take no responsibility for their business conduct. I directly asked them to do something to make it right; for example, give me a refund for their portion of profit from my payment, but they laughed in my face and told me that was impossible. It is never impossible to make it right, it is a choice. See my Google review for extensive photos of the loading of the truck and damages.

I don't write many Yelp reviews. Dam Storage went out of their way to accommodate me. Twice. And…read moredid it during their busy move in weekend. Outstanding service. Will use them again next year for storage. Thank you!

From the owner: We are a student summer storage company. We pick up your things in spring, store them in summer and…read moredrop them back off for you in fall, taking all the hassle out off move in and move out.

There main page states that they are 24/7 accessible but then on the back of the exit gates states…read morethat if your not out of the gates by 8pm you will be charged for calling to be let out. this is unwilling holding me against my own will so that alone is against the law which is called false imprisonment. An now you want to hold my belongings until $135 late access gate fee is paid. Well I was in the gate before the closing time so technically since I was in the facility before the 8pm time I should be able to leave the facility by ORS laws not be held against my own will. I will be filling a legal case about this matter. Wish you all the best of luck with your business.

Do not risk your personal belongings here! Go else where! I have rented a storage unit from them…read moresince December of 2017. I have had some hiccups here and there and they have been great about communicating with me until July of this year. My bank account was hacked and I had trouble getting into my bank account. I spoke to Roxanne several times and got it all taken care of, or so I thought. I set my card up on auto pay via there website. It was not until the last week of September when I went to go get some of my stuff that I found out they locked me out. I called them and played phone tag with them for a week and then had enough and went into the office. New managers did not know that. Found out that my storage unit was not paid for and when I tried to make a payment they said they could not take a partial payment. To my surprise the amount I owed was $100 more than the amount I thought. No explanation just that my storage unit was up for action at the end of this month. They gave me a number to call the corporation office. Tania was very defensive and more less called me a liar. Said I receive the lien notice. Which to this day I do not have and never was served. My emergency contact was never notified either and per the lease agreement they would. Then she said I never set up auto pay which I did, twice. Once back in July and then again in September when I found out. Then she said they emailed me and that there was notes. Yet the only email I have from July to now from them is from her a day before this conversation. After being called a liar and her refusal to help resolve the issue I asked to speak to her manager, the owner. She said he would call the following day 4pm or after. Still no reply from him via email or phone. Today I got a letter in the mail explaining all my fee's but still not lien notice. Per Oregon law they must provide. Now I am tied up in legal fees and attorney fees to sue them. Please do not trust them. I do not know what happened in the last few months but their business has gotten very poor. Not professional at all.

New to storage here this year for the summer. Have found…read moreAnthony to be very helpful with all of our questions, accessing online and preparing for move out. Tidy facility and easy access, close to OSU!

Extremely expensive, strict hours. The gate closes at 10 pm, and I was late for 5 min. No one was…read morethere, I stayed there till 6 am in the morning to get out. Very disappointed with the service, no security, no emergency contact. Stay away from this guys, they call themselves as 24/7 storage, when truly it's just the same.

We had a wonderful experience from the first phone call to the move in date. Kim is the epitome of…read moreprofessional customer service! She answered all my questions and held rooms for me while my Executive made the decision on which size would be the best for his needs. He had a great experience with her as well and also commented on her exemplary customer service. Highly recommend!

Facility is nice. However, after one year they added $12 a month to the cost of my unit for…read more"insurance". That is $144 a year. I have always had proper insurance on my belongings. They claim to have sent me a letter before screwing me but I have been on auto pay since the beginning of the contract So I do not typically open invoices. Absolute and total scam. Beware!