First, it was Very difficult to find this business, so I was already frustrated due to that. I entered the business , went to counter that was not being manned, I stood at counter thinking maybe they will be right back. No one came up. I heard voices down the hall, I got eye contact with someone and I had to ask them if I should have a seat until someone comes up, they said oh ya go ahead. I knew from this point and from how the front counter was unprofessional looking (messy with torn seats, etc.) that the visit was not going to be in my favor. I went to there to try the Cryo chamber. The worker finally came, walked me back to a very tiny (3'x3') dressing room, told me to put the socks, gloves & robe on. There was no stool, bench or chair to use, just the wall. The tiny dressing room had a tower shoe rack filled with crock style shoes all in men's size and floor length mirror leaning against the wall and a floating shelf. The workers instructions did not tell me to remove all clothing so I was guessing on what to do. I remember someone told me their experience there and how they took off all their clothes and put robe on, so from that memory, I did the same. I didn't know where I could put my clothes, I assume they want you put on floor. Anyway, I could have easily just put the robe (which was really just a poncho), over my clothes, because I wasn't told anything different. And yes, they knew it was my first time there. They walked me to Cryo chamber, opened door, and said ok get in. Mind you, I went there for Cryo therapy for my active sciatica, so I was dealing with discomfort. To get into the chamber, it's about a 12" off ground level and no handle available to grab onto. This was a challenge for me to get into especially in my condition. The worker did not offer to help just held door open and waited as I managed myself in. The Cryo session is only 3 mins. It was manageable to withstand the coldness blowing on my whole body until the last 20 or so seconds then it became uncomfortable. The worker opened the chamber door when it was over and slid over a foot stool to help from making a jump down. I was a bit agitated that they didn't slide that stool up when I was trying to get into the chamber, only to get out. Needless to say, I did not get the relief I was needing or hoping for, so it was a bad experience all the way around. As a business owner, I was embarrassed that someone runs a business that way, it gave me hoarder status vibes and zero professionalism. The socks and gloves they gave me to put on were very grungy and dingy, probably used a few hundred times before me by others. They are a far cry from any type of med spa feel, it was more like make-shift swap meet cheap feeling. I wouldn't be surprised if I saw roaches run across the wall or floor, if you get my drift. Never to return. Proceed with caution. Seems very shady as other reviews noted and now that I've been there, I concur. Thumbs down & big frown! read more