1. Cruz Collision

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    Sacramento, CA

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    Cruz Collision

    5.0 (2 reviews)
    Closed • 9:00 am - 6:00 pm

    Services - Cruz Collision

    Bumper repair

    Auto frame testing

    Rear-end damage

    Cruz Collision Photos

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    9 days ago

    Helpful 1
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    6 months ago

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    Eagle Towing

    Eagle Towing

    (55 reviews)

    While visiting my wife in the hospital my car broke down. I called my insurance company, Geico and…read morethey sent Eagle Towing out. I was told in about 30 minutes, but they were there in less than 10. And this was at 9:30 PM. The driver, Travis, could not have been more helpful and had my car on the flatbed in no time. Fast and professional. Not much else you could ask for. Thank you Eagle Towing, and Travis, for making it a good experience.

    I was assigned to Eagle Towing by my insurance's roadside assitance. They estimated 90 minute wait…read moretime. 80 minutes in they finally call to ask about my location and other details. I'm going to be honest, I should have known right then things wouldn't go well because the tow driver who called was asking me "what's actually wrong?" with a tone that implied he thought I was being dramatic. I explain my situation (something wrong with the transmission) and he just says he'll be there in 20 minutes. 5 minutes later I get an update it'll be another 30 minutes. Sucks but whatever. 30 minutes go by and still no tow. I wait another 5 just in case then call dispatch. "Oh, he's 10 minutes away!" Again, fine. But I wait 15 minutes and still no tow. At this point I call my insurance and they contact dispatch. "She *assured* me he's 10 minutes away!" Yeah, they said that 15 minutes ago too. Finally, after putting in the request nearly 3 hours before, the tow shows up. He loads my car up and takes me to the shop but when I try to tell him he's taking me to a public paid lot and not the night drop off for the shop he ignores me, unloads my car into a space, and drives off. I had to pay for the parking overnight so the city wouldn't tow my car to whatever impound lot AND was left stranded in downtown without a working car. Do with that information what you will but I will be contacting my insurance today to let them know they shouldn't ever contract with them again.

    AJ's Towing

    AJ's Towing

    (338 reviews)

    Good, quick, nice and easy! Driver communicated well, got my location and found me easily. Quick…read moreservice and nice guy!

    I am filing a formal complaint regarding a tow service dispatched through AAA…read more During the service, the driver initially told dispatch that my vehicle would be loaded onto a flatbed. However, upon arrival, he informed me he intended to drag the vehicle before placing it on the flatbed, which could have caused damage to my car's electrical system. This directly contradicted what was communicated to dispatch and raised serious concerns about proper handling procedures. When I contacted the company to address the issue, the manager responded in an unprofessional manner. He became hostile, raised his voice, and refused to provide his name when requested. This behavior is unacceptable and does not meet basic standards of customer service or accountability. I am requesting that this incident be formally investigated. I would also like clarification on the company's towing procedures and assurance that drivers are following proper protocols to avoid potential vehicle damage. A complaint has already been filed with AAA, and I will be pursuing this further through consumer protection channels if necessary. Pic below: Driver ignored my instructions not to jump my car despite electrical issues and insisted anyway. He also told dispatch it would be flatbed towed, but then said he would drag it part of the way. When I contacted the manager, he became hostile, yelled, and refused to give his name, saying "don't worry about it." Extremely unprofessional and unsafe service.

    Cruz Collision - roadsideassist - Updated October 2026

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