I was concerned about having Crume come to my home to replace a dishwasher based on the many reviews I read here. My installation was completed by David who is no doubt the NASCAR equivalent of dishwasher installers. On time, in and out in less than 40 minutes! Cleaned up after the job, took the old machine to the street, and was careful not to scratch the wooden floors. This job was done100% to spec, very pleased. Great price, great warranty. read more

No-show with no communication on first installation appointment (through Lowe's). Made me wait another week for "next available" then they cancelled that appointment the morning-of. Their communication/customer service is some of the worst I've experienced. Left an half-dozen or so requests for callback and they NEVER returned my call; not even once. And this impression is over 2 installation jobs. The other was a very similar experience. I'd never use Lowe's installation again, unless they dropped this installer. read more

I saw it best described in another review: this is a Mickey Mouse operation. The scheduling process is beyond frustrating. I was given exactly one installation time slot, and when that time didn't work, I was told I would be placed back into a queue and receive a call within two business days to reschedule. In what world is that considered reasonable customer service? Most reputable companies offer multiple scheduling options or allow customers to select a time that works for them. Instead, I was left waiting with no flexibility, no sense of urgency, and no confidence that anyone was actually managing the process. If this is how they handle something as basic as scheduling, it doesn't inspire much confidence in the rest of the operation. I would strongly recommend looking elsewhere if you value communication, professionalism, and respect for your time. read more

I purchased a back-of-the-house storm door from Lowe's, who hired Crume Installations to put it in. The positives of this company? Well, the installer did a good job on my door. He seemed to know his stuff about repair and installation, and, two weeks out, the door seems installed well and works perfectly. The negatives that outweighed the positives? Well, there are two major ones: 1) Their phone system is terrible: cumbersome, uncaring and impersonal. They left a voicemail for me to call them. I did so. The phone answerer, obviously outsourced and going by a script by rote, took the information and said I'd get a call with the date. I can't just schedule right then? What is this? I got the voicemail about 4 days later, with a date that didn't work for me. So here we go again. I call them back, get a different outsourced person (I'm sure there's a hundred or so of them), who takes the information and says I'll get a call in the near future for a new date. That call comes, for a date I could attend, but I still had to call them again to confirm. All of it totally unnecessary and time-consuming. 2) the installer who came twice -- once to measure and once to install the door -- had ABSOLUTELY NO customer service skills. None. When he pulled in to do the measurement, I asked him to pull all the way in the drive so my neighbor could get in. He blew me off, walking past and saying, "I won't be here that long." And he didn't wear footies in my home (a must for workmen who respect the customer's home). But then, the day of the installation, his behavior was outrageous. At first I felt very sorry for him, because it was hot & humid outside, and he looked sweat-soaked and miserable. At that moment I even forgave that the end of his arrival window was 2:00 p.m. and he arrived at 1:55. And got him some water, ice, and wet towels for his neck and face. Yes, it was a frustrating installation, as my door's screws were stripped. But, even given the frustrations, he waaaay over-reacted. He repeated told me how much he hated Cincinnati (my hometown & the place of the installation, BTW), and blew up in loud frustration at every snag he encountered -- I heard every onomatopoeia of disgust there is --- aaaaaaaagh! Aaaaaaa! Ugggggghhh! -- You get the idea. I can't believe I was standing there, watching a grown man who was invited into my home throw a full-on lengthy ongoing temper tantrum in front of me. So, no, despite my pleasure at the professional job Lowe did in advising me and selling me the door. And despite the professional job the workman did, I would NEVER recommend anyone order a product from Lowe's that Crume would need to install. No value is worth this kind of hassle. One encounter with this experience was definitely too much. read more

The microwave Crume installed over the stove came crashing down and landed on the stove. Have called Lowe's and Crume multiple times over four days and can't get a re-install or inspection schedule. They say they will call back but they don'. Getting the run around. Lowe's said they will refund the installation. At this point it is safer to hire someone else. We were lucky this microwave did not fall on someone. read more

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Their scheduling process is a nightmare. Lowes should disconnect from this company. I have not had the install yet so I cannot comment on that piece....I will follow-up. Scheduler said she is under the Crume umbrella but does not work for Crume?? This was her reply when I asked for her supervisor (she said she is that) and when I asked for the address or phone number of the owner of Crume, she gave me a name but did not have any contact info. She would also not give me her last name. Right now I am beyond frustrated. read more

Company was contracted by Lowes to install a dishwasher. Installer arrived and immediately lit a cigarette while standing outside my garage. He appeared to be in a hurry and bragged about how much money he was making though Lowes. He also spoke to me like I knew nothing about appliance installation and plumbing. I worked construction for over 20 years before starting my current career. He then gave four different excuses on why he could not install our dishwasher that day to include: there may be spiders in the crawl space. He then left without finishing the installation. I contacted Lowes Customer Service and was informed that the computer system was down. I explained the situation and without seeing any of my online information, the customer service representative immediately took the side of the contractor. I will not be using Lowes Installation Services again out of fear that I would end up with this company again. In the future, I will either do it myself or spend the extra money to have it done by someone I trust. read more

I ordered a new sliding door and a storm door from Lowes to be installed. Crume was contracted to do the work. They arrived when they said the would and not only was both doors installed amazingly well, but they also took away the old doors and cleaned everything up very well. They also showed us everything about the doors and how to adjust if we ever need to. I am sorry to see others have a bad experience, I just know I have zero issues with their work or professionalism. read more

I had a bad experience with Crume Installations when one of their installers did my new microwave. First, there was no communication. I received an email from the retailer, Lowe's, giving me the date and timeframe of my installation. However, the installer never called the night before, never provided a reminder, and only called me on the day of the installation, when my timeframe was almost over. Not that big of a deal. When the installer finally arrived, he was very abrupt, and it appeared that he was in a hurry. I had just had a new stove delivered the day before. He covered it and attempted to begin removing the old microwave. He kept muttering complaints under his breath, such as "oh crap," and "you've got to be kidding me." At one point, he called me into the kitchen and said we had a problem. He said he could not remove the microwave without taking the trim off the bottom of my kitchen cabinets. He claimed that the microwave was installed and THEN the cabinets, but I told him that was not the case. That was not the microwave that was in the kitchen when the cabinets were remodeled. Therefore, someone was able to remove a microwave and install a new one after the kitchen cabinets were already remodeled. He was very rude and said "well do you want me to take these off so we can get this done or not?" It appeared to me that if he did not take the trim off my cabinets the job was not going to get done, so I allowed it. I also suggested that we pull out the stove so that he did not drop something on top of my brand new stove. He was not happy but he did it. When he was finished, he called me into the room to look at the job. There is about an inch and a half gap between the microwave and the top of the tile on my backsplash. I know I measured carefully and ordered the same size microwave, but he swore it was different. When I asked him if he had a suggestion for what to do, he simply said to paint it. Then he said something that explained everything: he said, "I am supposed to meet another technician so I was hoping to do this quickly, but this was not a quick job." Guess what? I don't want my installation done quickly. I want it done correctly. He packed up his tools, took pictures of the microwave, and hurried out of the house, leaving fingerprints and dust everywhere in the kitchen. I had to reattach the trim on my kitchen cabinets, order a piece to put in the gap between the microwave and the tile, and clean the entire kitchen. To say that I was unhappy over paying almost $200 for this is an understatement. read more

Crume Installations - Left a gap between the microwave and the tile - Appliances & Repair Near Me - Mount Washington, Kentucky

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Communication is terrible! No call, no one showed up, and even after calling to find out where the installer was, the answer was we'll get them to call you in just a few minutes. That was definitely not true because no one called. read more

The installer arrived on time. He also called 25 minutes before arriving at our home, which was greatly appreciated! The installer was friendly and seemed like a professional. Unfortunately, the installer did a very poor job of installing our microwave. My husband made it very clear to him that the microwave had to be centered EXACTLY over the range area with 3 inches on each side to accomodate the fillers we had ordered and received, which my husband showed him as well so he would understand that this was a requirement, not simply a request! Instead, it was installed with over 3" on one side and under 3" on the other side, which we discovered after he had left the premises. This is a big problem for us that we will have to discuss with our contractor next week and pay him to correct. Needless to say, this has been a very disappointing experience. read more

Never showed up, nor called to lrt me know they wouldn't be arriving nor to reschedule. Horrible reviews in general. Would highly consider anyone one else other than Crume. read more

Caused thousands of dollars worth of damage. Claims process is awful. Having to pay for a lawyer. installer lied and said he tested the dishwasher prior to leaving, but it's a smart dishwasher and I didn't know my mom's WiFi password and she was at work. read more

They were to come out to install disher washer took off supposed to be here 2 to 5 no show called lowes they got in touch with installer supposed to be here today we shall see. read more

Have been waiting since 9:00 AM and no installer has come. This is a redo of a botched installation. It is now 2:00 PM and feel very frustrated. Had been told the installer would reach out to me with timing. Did not happen. I paid over $200 for this installation and they cannot even contact me about their late arrival. Lowe's should be ashamed of their service. read more

The installer knew his stuff. He even corrected the vent pipe trajectory (which had been at a 90º angle) for better outflow. Once finished, he took the time to explain the warranty and other pertinent details. The new gas water heater works great, and we are happy with the results. read more

I have had the worst installation experience ever and will be canceling the rest of my order through Lowe's tomorrow if I don't hear from. I was intimidated by a installer as he didn't want to move my old appliances for the new ones. I even called my neighbor to come over. I have been calling Lowe's corporate and they call Crume and say they will call you tommorrow. Over and over. Never deal with Lowes installers ever!! Wake up Lowes get new installers!!!! read more

They gave me a time frame of 2 to 6 PM. No one showed or called. They sent a text stating they are not able to come at 7pm.The next day I did not receive a call to reschedule, so I canceled the order. read more

Exceedingly poor followup. Did not return any phone calls. Sent installer out without equipment. Had to chase down the company to get a new date.... they never called back! Note: They are Lowes preferred installer. Shame on Lowes for not taking responsibility for their choice. No support from Lowes regarding this experience. read more

I give these people zero stars. After waiting 2 weeks to have my dishwasher installed they changed the time of the install on the day of from 8-11 to 1-4p~ then guess what... They never showed, never called, NEVER SHOWED. I went straight to Lowes in Lebanon, TN to cancel the order and get a refund. The manager told me there were 8 in stock but Crume never picked it up in order to install. BAD BUSINESS read more

Crume was supposed to install a dishwasher purchased at Lowes. They did not show up the first day - after the scheduled time I received a text from Lowes saying the installer was in court. Rescheduled for next day - guess what? No show. Horrible!!! No one to contact at the office - Lowes could not have been less help. I am done with Lowes and will recommend no-one get things there as apparently, Crume is exclusive to Lowes. Pitiful. Can't even give one star. They are a "0" read more

Installation window was 2-6. I received no communication from the installer until 6:45. He showed up at 9 pm. When I tried to follow up with the company the next business day about the poor communication and being late, they disconnected me. I tried going through Lowes to express my dissatisfaction and they said someone would call me in two days. Never heard a word. read more

They cancelled my garage door opener installation date because the installer was unavailable that day. They work for Lowe's and only have one installer in Ft.Myers! That is unacceptable customer service. I am unhappy with Lowe's and Crume! read more

We purchased a microwave from Lowes and they arranged installation, Crume Installations. They were exceptional in communications from the first confirmation of the appointment through completion. The installer called on installation day and arrived early per my request. He was cordial & efficient. The entire process including removal & replacement took less than 1/2 hour. Kudos to Crume. read more

The employee came to our house. Refused to do the work and left with our new dishwasher. He was unprepared. Crume did not give him the information he needed to do the project. We had no idea where he took our dishwasher, although we hoped it went back to Lowes. He basically stole the dishwasher. We called Crume but got nowhere. We'll hire a private installer from now on. Lowes and Crume cannot be trusted. read more

Never reached out to me to set up installation. A week has gone by with no contact at all. May have Lowes set me up with another installer.

I purchased a dishwasher on 6/6/2026 from Lowes. It was ready for pick-up by Crume installations on 6/11/2026. On 6/16 I still had not heard from them and had to contact them. They scheduled my delivery and installation for 7/2/2026. Unacceptable. Very inefficient and unable to deliver services in a timely manner. Will update after they actually show up with my dishwasher. read more

Useless bunch of amateurs. Took forever to schedule a toilet install. First installer they scheduled cancelled. Second installer insisted that I order the wrong size toilet and refused to install it. He next told me he thought I had a broken flange. I responded by saying if the flange was broken water would be leaking on floor. He insisted I had wrong size toilet and he left. I then hired a real plumber who confirmed the guy didn't know what he was talking about and he installed the same toilet I originally ordered. Will never do business with Lowe's again or this incompetent Company again. read more

Ordered a stove from Brandon Lowes over 2 weeks ago and still haven't received it. Crume messaged a week ago saying that they could deliver it on 7/7. They never showed up and didn't even bother to let me know they weren't coming. When i reached out to Lowe's they said it hadnt even been picked up yet. I called today to see what was going on and the lady said they could deliver on 7/14. Almost a month after buying the stove! When i've ordered from best buy the appliances have always arrived within days. I'll never buy from Lowe's again. read more

** Frustrating Experience, Far from "Customer First" ** I'm deeply disappointed with Crume Installations, the vendor contracted by Lowe's for appliance installations in my area. Their mission of providing superior service and craftsmanship with a "customer first" mentality has completely missed the mark in my experience. 1. No-Show #1 (Wednesday): Scheduled for dishwasher and microwave installation, I was notified that the installer, Marcus, was an hour late. That was the last update; he never showed, leaving me and Lowe's in the dark. 2. Appliance Mishandling: Marcus picked up my appliances from Lowe's receiving but didn't show, then returned them to the Service Desk instead of receiving, causing delays. 3. No-Show #2 (Tuesday, 6-days later): Rescheduled for 11 am - 2 pm, a new installer canceled by noon, claiming my appliances weren't at Lowe's. After I contacted Lowe's, it was confirmed that they were there, just misplaced. He'd already moved on, despite the time window. 4. Poor Follow-Up: Lowe's assured me Crume would prioritize my case and call the next morning. I had to call them myself, only to be rescheduled 7 days later. The lack of communication and accountability is frustrating. I urge Crume to improve coordination, honor schedules, and truly prioritize customers to align with their stated mission. I'm still waiting for my installation and hope for better service ahead. read more

Brooklyn was sent to install dishwasher. Terrible experience. She didn't know the basics. Said shut off value was not working. It was. She shut off main in house and then the main in the yard. She didn't let the water left in lines drain before making assessments that all wayar valves were broken. Very poor experience. Manager Micah didn't help. Was there to only stand behind their employee even at the customers expense. Do not recommend! Respectfully, S. read more

Extremely poor communication and customer service. The first appointment they made to install our stove, the driver told us it wasn't in the store. (We called the store. Guess what? It was there.) The second delivery date, we got a call in the morning that the driver/installer DID NOT HAVE A TRUCK to bring it to us. We were waiting on our third delivery, but with 15 minutes left, it seems like another no call, no show. (And Lowe's doesn't care. They offered a complete refund and nothing else. No, we just want our stove.) Crume is the worst. read more

Called 4 times this morning to get an update on an installation. 10 minute wait on each call. Keeps saying they know my time is valuable, so answer the phone! I am not very patient this morning. The product is at Lowe's. I verified this morning so they to set up appointment with me and pick it up. read more

Still trying to get schedualed. They have a bad case of bigcompanyites. You might as well use smoke signals or a tin can on string rather than calling on the phone. No email no text number, though they have no problem texting the customer, its a one way street. Also, once you finally DO get through, you better have your foreign accent ears on. Not gonna get someone who speakes clear English. When will companies begin treating customers like they matter? No times soon at Crume, apparently. read more

Customer service is horrible!!! They are supposed to call you to schedule but instead they use an automated system that calls you and tells you what time they will be there! This is the total opposite of the courtesy call that Lowes says you will receive so you can work within your schedule. When you try to call them back, they're closed and you can't talk to a human!!! read more

Absolutely terrible company. Extremely poor communication and customer service. We have been trying to schedule a dishwasher install for about 6 weeks now. We were told that they sent an email about rescheduling but no one emailed us. They absolutely refuse to work with people in regards to their schedules and I am being forced to take time off to deal with an install that shouldnt have taken that long to do. NEVER EVER EVER do business with this company.. read more

Terrible! Despite many phone calls , and mixed messages, my dishwashers is not installed yet. Can't get satisfactory answers from the Crume customer service clerks. I had one no-show install date & time, 4 promises for call back and NO SATISFACTION ! That's the short version. read more

Yesterday, Brandon installed our new gas stove. He showed up early, was professional and made sure that everything was working. Thank you, Crume Installations, Lowe's. read more

Crume Installations - GE Gas Stove - Appliances & Repair Near Me - Mount Washington, Kentucky

Crume Installations did an awesome job installing my dishwasher. RICARDO FELICIANO was so efficient, polite and answered any & all questions I had. I appreciate the care he took in making sure it was all done properly. Thank you Ricardo! 10 stars for you!!! read more

Total unreliable business! This firm is contracted by Lowe's (and other companies) to do the install work on household appliances you buy. On a recent purchase I placed with Lowe's I was informed by phone the install would happen in 2 days. Later during the same day I received a sneaky text message rescheduling the install 10 days later without my consent! A call to Crume Installation did not resolve the scheduling issue which resulted with me canceling my order with Lowe's. The main weight in this mishap is certainly with the third party provider but Lowe's also has some butter on its head. Lowe's should have a better contingency and vet it's suppliers better. read more