Our water line on our 4 door Whirlpool Refrigerator had 2 pin hole leaks near the base of the fridge, we contacted Pro Appliance Service requesting service as soon as possible. I explained to the young woman who answered exactly what the problem was so she could pass it along to her technician. Two days later, the tech showed up, my husband explained the issue to him, the tech checked the fridge & agreed, he already had the model & serial number of our fridge before he showed up (I made sure the office had all of that information) prior to the tech even showing up. He said they don't make parts for the fridge anymore. As he left he told my husband if the tech could find the part, or if we were able to get the part he would come back out & make the repair for no charge. He charged us $95 to show up & $120 to diagnose the problem (which we told him when he arrived). So he charged us $215 basically for nothing. We did find the part online, he asked us where we found it (what does that matter???) & then he said he would have to charge us to put it on. My husband said "that's not what you told me last week at my home"! I would not recommend this company to anyone! If he had called before arriving, without a part on hand, we would have told him what part he needed to obtain to fix it. My husband has since repaired the fridge himself. He said he will never call another repairman for any home appliance. It's the one time he has & it cost us $215 for nothing! We are both on social security for different serious disabilities & on a fixed income. Shame on their tech for lying to us! I guess he thought he'd find the part, mark it up & charge us for the new part to make money. read more