Pretty good dessert! 4 bigger style cookies for $15 or 6 smaller ones for $15. All options, types and flavors! Fancy cookies, fancy box! The double chocolate cookie was harder than expected, the salted caramel was great and soft, the cheesecake cookies and cream was soft as well. Good but expensive! read more

See all

I can't say I'm a crumble super fan, but every once in awhile you just need a sugar overload, and crumble hits the spot! This week, I split three mini cookies/pie with my husband: -cosmic brownie cookie: the inner soft and moist part of this cookie was delish - but the crunchy outer ring didn't deliver and was too crunchy and missing the amazing outer-brownie crust. -snickerdoodle cupcake cookie: too much icing. Cookie was soft and cinnamon, but the icing stole some of the flavor. -cookies and cream pie: yum. Just yum! The mini pie was equal filling and whipped cream and it worked for me! Ranking: -pie -cosmic brownie -snickerdoodle read more

Crumbl - Lexington - Bakeries Near Me - Lexington, Kentucky

Love, it's so good, but lwk overpriced. The best cookie is sugar!! They have a ton of different varieties!

Ok, I guess I've changed my mind. I do believe that the cookies I got on my first trip were trash - and if I had known that wasn't up to standard I would've asked for a refund at the time. Since it was my first trip - I assumed that was their quality. I have since tried several more flavors and loving what I've tried so far. read more

Went in today hoping to find the strawberry shortcake. It was sold out unfortunately but I asked the worker, as I used to work for this company before, and they told me exactly what to do to get them and how long it would take. I was very excited! I received my cookies but there was a slight mistake that said worker fixed for me right away. They seem to get busy pretty fast as the customers were piling up and their work space was not the best. I should have tried the minis as they only have them on Monday I believe but we went with the big ones. Nonetheless, amazing service, good cookies, and efficient. read more

Works in a pinch. There isn't any competitio. Staff is young, inattentive and cookies are average.

I came here today to take advantage of a T Mobile deal and it was for one free chocolate chip cookie. Man, it was so tough trying to get a hold of an associate, but I get it. The business model is that everything is automated, like you pay on the various ipads and kiosks and all the associates do is bake and get cookies boxed up. I had the awkward moment of standing there with my phone and a QR code and people waiting on a counter, next to the entrance/exit, just stared at me while waiting and the people, standing near the kiosks, stared at me. This is pretty much the future of fast food. No interaction whatsoever with the public, just doing what you are assigned to do. I did end up getting a hold of a guy making boxes and showing him the QR code. He did not even scan it, just stated that he would just give me one. That is how busy they are. No fault on them. Pretty tough place to work, and they have to work quick. The cookie is good though. Crunchy, yet chewy to bite into. Butter will be on your hands. Would I pay $4.49 for a cookie? Probably not. Would I drive to get it in the daylight savings time pitch blackness? I did. In the end, I have to admit that they are good though. read more

So good always gourmet food never bad presentation or taste always good service to all costomers read more

Crumbl - Lexington - Delicious - Bakeries Near Me - Lexington, Kentucky

Store was very clean. The 3 employees working tonight were busy so nobody greeted my wife and I. The wife ordered 3 mini desserts. They told us they have different desserts every week. I was hoping to order "cookies". Instead tonight they had mostly tarts and cakes. Very disappointed! I didn't order anything. Besides the poor selections these prices are ridiculous! As high as groceries are today that would be the last thing I would do is charge almost 50$ for a 12 pack of "cookies"...In my opinion Kroger has better cookies read more

Hamburg location. Ordered and PAID for product night before. Drove across town. Arrive when app said order was ready. Waited 15 min. No one even acknowledging customers. 3 ppl in the queue. Worker tries to call name of a customer not even on the board who wasn't even there. Then told me they did not have product. Then worker looks at me with blank stare. Can I have a refund? You want one? Well, YES. Why didn't they cancel & refund order in fancy app? Blank stare...I don't know. Every worker in there was like a zombie. No apologies. Most bizarre place of business I've visited in a long time! read more

Cookies are shit employees are rude as hell. You walk in and are immediately stared down. No hello or welcome! Like sheesh I'm paying this much for a freakin cookie at least say hi? Oh and the place is DIRTY. read more

Usually these cookies are GREAT! Today the 4 for 9.99 were horrible. Just not the good chocolate chip cookies. They were batter and very few chips. Should not have been called CC. read more

There's been a long line each time I've passed. It didn't look too bad today. I waited about 30 minutes or so. I ordered an Oatmeal Chocolate Chip and a Caramel Coconut Fudge. They sat on my car seat all the way home, tempting me to at least have a look. As soon as I arrived home, I made a cup of tea and ate half the Oatmeal Chocolate Chip cookie. Yes, it was good, very good, but over-priced. I realize it's new in Lexington, and a thing, but I don't see myself buying them on a regular basis. Taste-wise, however, they're a 4-star cookie. 67 read more

See all

I had a chance to stop by crumbl today before it actually opened which was nice, since there was no line. The staff was working really hard and was super helpful and informative. When you go in they have kiosks you can place your order at or you can go to the register to place an order. We ended up placing an order at the register that allowed us to get walked through the process and their cookies. I think the cookies are good, have a nice flavor, cooked well, and are larger than you really need, but unfortunately I love smaller, crispy edges with melted center type cookies. So if your like me these aren't for you, but if you like soft fluffy large milk chocolate cookies run to get these!! The chilled cookie was good too reminds me of just iced sugar cookie. I'll probably be back as I love the idea of the rotating menu to try new things and to keep me on my toes. And they are getting the 4 only because it's not my type not because they are bad. The staff was amazing and friendly and I know they will do well in Lexington! read more

See all

Wonderful place and they actually get you out in a good time and the cookies be warm and fresh

The cookies are good sometimes but there's always one that is made very sloppily. It's high school kids working though so I understand...

Customer service is always wonderful and I'm always greeted with a warm welcome even if they are packed. The cookies come out fresh and delicious every time I go! read more

I have had Crumbl two other times from this location and I liked the cookies so much I figured I would try delivery! Unfortunately, this was a huge mistake. I'm not sure if it was because I ordered later in the day (around 6pm) or what, but the quality of my cookies were definitely not the same as I've had in previous visits. I looked like I got the last batch for sure. The cookies were hard, and normally they warm them but mine were not (which I'm thinking was because I got them delivered and that part I can understand). I also only got chocolate chip because I ordered later in the day so many choices were sold out, again I understand this as well. Overall, I was disappointed in this experience and my cookies I paid a pretty penny to have delivered. Pro tip- skip delivery and go to the store, and go EARLY. read more

Crumbl - Lexington - Part of my chocolate chip cookie - Bakeries Near Me - Lexington, Kentucky

I visited this location for the first time with a friend. She was super excited to visit as well. Prior to this visit, she had received a Crumbl delivery. The shop was filled with employees and customers. The menu was very clear and there were visual cookie displays, too. The cookies were yummy. Unfortunately, this location did not take cash during our visit. read more

Crumbl - Lexington - Bakeries Near Me - Lexington, Kentucky

See all

Love their cookies! Most of their cookies are on point. Not a fan of their chocolate cookies though.

I am not a sweets person but I love a good warm chocolate chip cookie. I decided to get the chocolate chip potato chip cookie. The cookie was delicious but there was only a few potato chips on top. Very disappointing. If I am going to eat all of these calories I want a excellent cookie. While good not excellent. read more

See all

This is my first time at Crumbl Cookies. I went yesterday, but the line was entirely too long to wait. I went out for lunch and there for dessert. The was not as long as it was yesterday so I waited. I got a peanut butter cookie and banana cream sugar cookie. First, they definitely need more workers. There was only one guy actually packaging the food. I see why the wait is so long. The peanut butter cookie was good. Was it worth the wait? Not really. read more

Crumbl - Lexington - The line is wrapped around the corner for cookies. - Bakeries Near Me - Lexington, Kentucky

See all

4 delicious cookies, 3 rocky road, 1 brownie cookie and that's my dogg gunner. This place is so good that I come here once a week to get my cookie fix. The staff is awesome, cookies are always fresh, and even though there is always a line it moves very quickly. read more

Crumbl - Lexington - 4 delicious cookies, 3 rocky road, 1 brownie cookie and that's my dogg gunner - Bakeries Near Me - Lexington, Kentucky

Yum!! I love these cookies. They are the best and so soft and warm. I love that they offer the minis now, too.

Amazing cookies! My friend sent me here, and I picked up a four pack to share with people. we all loved them. My favorite by far was the Keylime!! Second was the triple chocolate. I love the peanut butter cookie, but the frosting on top with the snickers was just too much sugar. I would've eaten that cookie alone all day. I hope they offer it separately without the topping. Will be back for sure. read more

See all

We love Crumbl cookie! Fast, friendly service. Cookies are always fresh and delicious!

When the cookies are good, they're unmatched. But when they aren't as good, it's an expensive endeavor. My second purchase was WAY better than my first. Their chocolate chip cookie is incredibly good - easily one of the best I've ever had. They make great sugar cookies and an awesome snickerdoodle. It seems it's a bit hit or miss, depending on the cookie flavors. I guess go based on the flavors of the week. The one thing I'm really not a fan of is the purchase experience. I get that it's modern and maybe I'm old fashioned but I like interacting with someone behind the counter. The first time I went, it wasn't clear how to order and when I asked the person behind the counter, they seemed annoyed I didn't know. The second time, I knew how it worked but I still don't like it. read more

I got my free birthday cookie. Thank you Crumbl! Chocolate chip cookie! Yum! It was supposed to be ready at 7:30pm but I got there early and got my cookie before that time. read more

See all

You get in and out quick, the staff is friendly and the cookies are the best I have ever had. They are huge, they are warm and hits the spot just right. It's super cool that they switch out their favors each week too. read more

Crumbl - Lexington - Bakeries Near Me - Lexington, Kentucky

See all

These cookies are yummy. Some of the flavors are different but overall most are good. Pick up service is always great and fast. These also make great little gifts to give. read more

You can look at my profile, I never write negative reviews, but oh my god this place is a mess. I ordered cookies at 12:15pm ish to pick up around 4-4:30. I showed up at 5 and my order was not ready. After waiting for over 30 minutes, I was informed that three of the four cookies I had ordered were now sold out...even though I had placed my order over 5 hours ago. This would be annoying by itself, but the employees are so unfriendly. If I wanted eyerolls and to be ignored by a bunch of teenagers, I would just bake cookies at home. The teenage boy guarding the door yelled "hey have the new girl help you!" through the store more than once which felt super rude and dehumanizing to whoever the new girl was. I cancelled my order and left an hour and a half after my order was supposed to be ready with a bad taste in my mouth. I was told that i could wait another 15 minutes for the cinnamon frybread cookie, but at that point, I had been waiting for 45 minutes and was out of time. I'm extra sad because the cinnamon frybread cookie is my favorite! read more

Good but not pretty like they were at first. Now it's just like they rush to put it together.

Love the cookies and service was great and fast! Would definitely recommend. The banana pudding is my favorite

Definitely opportunity for improvement, but the cookies I've always had have been fresh.

Cookie are really good. Front counter service was great. Service was fast and attentive which perfect. The ambience was noise level was low which awesome. read more

Quick and convenient and the cookies are delicious! All of the varieties are great and I'm always excited to try what's new

Zero stars. This "business" is a joke. Note - I am not the first potential customer/reviewer to expreince this. The store lists opening hours for Tuesday at 8:00am - on their storefront door, on Google, on Facebook. At 10:00am, they still were not open. Signs on the door advise of a 5 customer limit inside and no cash accepted. There is no signage for being closed, having a delayed opening, etc. When you call the number, it's automated. If you wait to try and speak with someone at the store, the line disconnects. If you text the customer service number on the website, they don't respond. If you call that same number, they are, "sorry that we missed you." If you check FB, it's corporate run, so you can't message anyone. You may think I'm crazy for waiting in a parking lot, holding out hope for 2 hours. Well, it wasn't for me, it was for a company order. Disappointed, frustrated, baffled. Even with covid, *communication of some form* would have made all the difference. read more

Cookies are good, service is ehh, but it's cute in there. Although it took a hot minute getting help from a employee to ask if they take cash. read more

After three trips in three days to get the Pineapple Whip cookies (which we never got), we won't be back. I realize that every food place has issues and that places can't hire good help - however, with your "managers" attitude (female manager) of "I don't know what you want me to do" and "I mean, I really just don't know what you think I should do about this", it makes your business look bad. After being told that my cookies would be held and would be available for pickup at my convenience, my cookies weren't held and I didn't get them. The manager didn't seem to care nor care to come up with a solution. The oven issues from Monday and Tuesday seemed to have been resolved by Wednesday, and they had had the cookies, but sold out and didn't put mine on hold, so when I got there, they were sold out. Maybe they can get their business together and figure out how to run it - not sure, however, we certainly won't waste our hard earned money here. We will support local bakers or other cookie shops. read more

I went tonight because I came to visit my son from out of town and wanted to bring him a treat. I walked in the door a little before 7:00 pm and asked a young lady behind the counter how do I order. She ignored me. I said again can you please help me ignored again. Finally another employee came over to help me but I couldn't Buy one because they did not have the boxes. If I bought 3 I would have to get some of the same kind because they were running out. I said thank you for your help but will come back another time. The young lady still stared at me with absolutely no facial expression or a word. Needless to say I will not go back tomorrow and that young lady doesn't belong working with the public. read more