I've been to this Crumbl Cookie location a few different times. On this visit, I stopped in on Saturday, February 7, before 4 PM because I wanted to try one of their specialty cookies before the new weekly lineup comes out. When I walked in, I was greeted almost immediately. The young gentleman working was friendly, helped package my order, showed me the cookies, and got me on my way quickly. While the service was great, I did notice that the Reese's peanut butter cup brownie cookie didn't have as many Reese's pieces as advertised on Crumbl's website. That part was a little disappointing--especially since this specialty cookie costs an additional $1.50 on top of the already $6 price. For that price, it would be nice to see the candy pieces fully covering the brownie rather than just two or three pieces. Overall, the experience was good, and the staff was friendly and efficient. I just hope the specialty cookies are topped more generously in the future to better match what's advertised. read more

Crumbl - Goodyear - Bakeries Near Me - Goodyear, Arizona

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A cookie specialty place. Good selection of treats but oddly enough there was no coffee to be ordered. A little pricey, but consider it a treat for occasional visits. read more

Love the cookies but sometimes the service sucks! If the employees would smile more and be a little friendlier it would make a world of difference read more

Diabetes bombs, but oh so good! Their cookies are great for family gatherings and potlucks. Our family cuts them in quarters because of how sweet they are. A little goes a long way. I've never eaten a whole cookie by myself. Try their staple chocolate chip or cornbread cookie when available. read more

We ordered a 4 Count, we ordered 2 Brownie Batter Cookies, 1 Chocolate Chunk Cookie and an Easter Sugar Cookie. But instead of the Easter Sugar Cookie they gave a different M&M cookie and when we went back to exchange it they refused to let us in the store or answer the phone calls. Instead they just gave us a bad attitude and ignored us. Never coming here again read more

I wanted to update my review as I was here a bit ago and had a not so good experience but I was in yesterday and the staff and everyone was super helpful and very nice , I ended up getting the Easter week specials tres leches cakes and carrot cakes both were amazing and would definitely get them again . I would definitely suggest if there super busy maybe try again another day but if it's not to busy you should stop in and see what they have read more

Crumbl - Goodyear - Carrot cakes and tres leches - Bakeries Near Me - Goodyear, Arizona

I love that crumbl always has new flavors of cookies to try out. Since they are soo sweet we only crave them and splurge every so often. We went to this location to try out 2 new things and left happy. It was super quick and service was good. I like the convenience of this location considering it is right off the freeway. Cookies tasted good, fresh, and SWEET! read more

Crumbl - Goodyear - Bakeries Near Me - Goodyear, Arizona

So delicious and yummy. Happy to be a part of the Kardashian family. This cookies are so much better than a salad lol! read more

Crumbl - Goodyear - Kardashian Cookies - Bakeries Near Me - Goodyear, Arizona

Always a go to cookie place. I just mean to buy one but leave with four. The almond frosting is amazing

My cookie didn't look like how it's supposed to and I asked if they could switch it out and this young lady was being so rude she's like there all like that I didn't get her name but she was petite with black hair and had makeup , she was giving me mean looks for no reason . I never had a bad experience until this location , I would recommend the one in Avondale better customer service and they give you what you want and greet y read more

Crumbl - Goodyear - Single Cereal milk cookie - Bakeries Near Me - Goodyear, Arizona

When you fist enter this place; it's smells so good and it matches the beautiful pink boxes. Very pretty place for a cute picture. These cookies are really good and big. I get full with half. The service was quick as I was the only one on a week day at noon. They have a lot of employees. read more

Crumbl - Goodyear - Bakeries Near Me - Goodyear, Arizona

Chocolate chip cookies filled with large chocolate chunks. It also comes with a nice box! read more

Crumbl - Goodyear - Chocolate Chip Cookie - Bakeries Near Me - Goodyear, Arizona

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Pretty good I just want the rewards crumbl offers to earn a free item and this is one of the conditions.

What's the point of this location? Each time we go, they are either "out" of a specific cookie or as the girl at the front says "done for the day with cooking them". Mind you, this will be the middle of an afternoon around 1pm. The rare times we have gone and they actually have cookies, they're usually dry and clearly not fresh. I've had to return a cookie once because they prepared it wrong from how it was supposed to be. It's unfortunate that this is the closest location to us, but not worth it. Please figure out better management crumbl. read more

not the best customer service but good cookies! I'll be back again for some more, always love a good Crumbl cookie!

Love crumbl always a good go to for kids and myself. Great for giving as well cause who doesn't love cookies. Always kind and friendly when we go in too. Never a wait! read more

I had a really great experience with some delicious cookies, but there's a little backstory that I want to share. I heard that you get a free birthday cookie when it's your special day, and honestly, I was looking forward to that treat. On my birthday, I walked in excitedly to claim my cookie, but things took a bit of a turn. The first employee I spoke with didn't seem to understand English very well, so she called over another lady to help. This woman, was a little snappy with me, started explaining that there were specific criteria related to color to get the birthday reward. It felt a bit confusing to me. Nonetheless, I know the cookies are quite pricey, but they're absolutely worth it! Interestingly, when my sister went for her birthday, she was given a free cookie without any hassle. She had the same app details as I did, so it left me wondering what happened in my case. read more

Obviously this is amazing. I think in this I got the regular chocolate chip cookie as well as the pumpkin cream cheese thing. Chefs kiss.. or should I say bakers kiss ;) read more

Crumbl - Goodyear - Bakeries Near Me - Goodyear, Arizona

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Don't waste your money because it's not worth it. They falsely advertise and then tell you that they're only allowed to put certain amounts on the cookies when you ask for it to look like the advertisement you see online everywhere. You're better off buying ingredients from the store yourself and making it at home. Which is what I will be doing in the future. You can literally count the number of berries. Why offered this flavor if you can't afford to make it? read more

Crumbl - Goodyear - This is what was advertised versus what I was given. - Bakeries Near Me - Goodyear, Arizona

Just curious why I didn't receive a response after sending an email per your request? Empty promises just as the service was delivered along with the presentation and taste of the $5 plus cookies purchased. Please follow through with your word and respond read more

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Cookies are great, but was greeted poorly, no smile, very rude, had an offer up in the window late in the afternoon that was no longer available, false advertising, took down the sign myself after asking why it wasn't taken down all day, no responsibility. read more

Amazing service and delicious cookies!! Plenty of parking, clean and organized environment. read more

Crumbl - Goodyear - Bakeries Near Me - Goodyear, Arizona

I didn't order all these coconut cream pies and I didn't even notice until I opened it at 10:30pm read more

Crumbl - Goodyear - I didn't order all these damn coconut cream pies - Bakeries Near Me - Goodyear, Arizona

I ordered a 12 pack of mini cookies and paid almost $50 for it to be delivered for it to be delivered wrong! They didn't even call me or let me know they didn't have the cookies I requested and added cookies I didn't even order originally! And when I tried to call at 9:20 it said the store is closed even though they close at 10! Terrible experience and not what I wanted! read more

Crumbl - Goodyear - Bakeries Near Me - Goodyear, Arizona

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First time here at this location. Cookies are not cheap, let's start with that, but they usually are good so I figure why not splurge. I order cookies for delivery, and I received them, with what looks like a bite taken out of one of the cookies! What?! At first, I thought it was delivery but, I remember that the sticker wasn't tampered with at all... I called to let them know, they sort of laughed it off, I don't even know who I spoke too, a woman. But, she told me I had to come in today to get my refund for a cookie or whatever. I can't come in today. These cookies are $18. lol, I can't believe this I feel like they should have some tact cause my goodness! So upsetting. Keep in mind when you get delivery, they might help themselves before packing your box! read more

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Did care for the service from the staff. When I had questions she completely turned her back on me and did someone else's order

Love everything about this place. Great cookies every single time! Will be back every month! read more

Tasty tasty tasty. These cookies are gonna be my undoing.********************* I don't know what else to say, anyway, here's wonderwall read more

Service at Crumbl never fails!! Flavors may be a hit or miss at times but it's always great to try new things!

Delicious and fun - highly recommend. Great as a delivered gift or surprise for others.

Went to pick up online order. They were pretty busy at the time. The guy helping with online orders was quick and helpful.

Really great product! Really good quality! Look forward to the new cookie and cake options every week!

Customer service skills need improvement as well as cookie assembly. I try to avoid this location.

love this location it's so clean and everyone is super nice. I've always gotten the best service

If I could give zero stars I would, Gabby the one with blonde hair in the picture was very rude and disrespectful, has us waiting in line for over 40 minutes and they were only making mobile orders, when I asked nicely if she could take mine she said to just order online then proceeded to mimic me and make fun of me to her coworkers read more

Crumbl - Goodyear - Bakeries Near Me - Goodyear, Arizona

The cookies are ALWAYS amazing and they always get my orders right. I love that they deliver to my home or to my car. It's literally my favorite sweets shop. read more

Always a good idea- great selection- changes daily- all of them are DELICIOUS. You always have room for Crumbl cookies

Amazing cookies and a great customer service. experience. Everyone was so nice and the store was super clean

This is counter service, gourmet cookies. They cookies are yummy but very pricey so we only go for special occasions. Was quite disappointed in todays service the guy working the counter was not friendly, not enthusiastic and appeared irritated by our questions. We don't know why as we were the only customers at the time, so not like we were holding up the line. This is a order and go establishment no where to sit. I was super disappointed when I ordered 6 cookies, 23.95 btw and asked that only 4 be boxed and we would eat the other 2. He then proceeded to box the 4 and then pull individual boxes, I said we would just eat. He told me he had to box and then on top of it charged me for the 2 individual boxes. What a waste, plus he used a smaller box, boxing 4 as opposed to all 6. The additional charge did infuriate me as it was completely unnecessary. Super disappointed in this staff member and concept would be great if someplace to sit and enjoy. Next time I'll try another location to see if this is same at other locations read more

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I don't normally post a poor review but today is the day. Customer service just wasn't applied today, I have been to this location over a dozen times. Today I paid in cash and asked if I can apply my phone number for my rewards and she said no. Also she asked how the cookies look and when I said ok, she acted insulted, don't ask the question if you want an honest answer, the cookies didn't look as pretty as the samples. read more