I am appalled at the service in this place. I am a designer, and stopped by to see an item in…read moreperson, but did not have an appointment with a sales person. I was barred from entering the show room until I told the (very rude) receptionist why I was there! When I explained what I was looking for I was told "we don't have that" and then she proceeded to turn around and deal with someone else who apparently deserved attention more. I asked another employee where the sinks were located and I was shooed away and told "over there" as she gestured to an entire side of the showroom. Every time I ran into an employee here I was not asked if I needed help, I wasn't even greeted or smiled at - instead I was given a smug "smile" if you could call it that and was asked to move out of the way. I have been to many high end design showrooms with price points much higher than Ferguson and have never been treated like this. I understand that making an appointment is the ideal way of doing business, however there needs to be a way to accommodate customers without treating them like trash. Whoever is in charge of the sales floor - I hope you read this and I hope some changes are made.

Horrific. (And this is not the first time we had a bad experience there but by far this was the…read moreworst) We walked in, excited about our project, and could not get anyone to even make eye contact. We roamed the entire floor for over half an hour. Went home and made an appointment, was treated so rudely by the sales rep who informed us that he had a DESIGNER who he wanted to talk to at that time and we could re-book. The mgr got us another sales rep who helped us although we had already set up a project online. Then when it came time to pay for the rest of our order we could not get the sales rep after repeated attempts and a "sales coordinator" would not answer the phone or return phone calls for days on end even when I called her back within 4 minutes of her email to me to call her. Then, out of frustration had to go in and pay online which then triggered a phone call while I was dining out from the sales rep who was then rude and said everything was just going to show up on my front porch (even the part that she apparently got credit for selling to me) and still the sales coordinator would not respond AT ALL. The employees in this business are all divas who seem to think they can and should jerk customers around to make them feel special. Ferguson needs to SERIOUSLY re-think its business model because PDI is right up the street and can get all the same things for the same price with nicer employees and a much less stressful experience. WTF Ferguson????!!!! Get some competent management in the senior positions and remember that without customers you are literally nothing.

The service we experienced was incredible. They are very knowledgeable and offer a large variety of…read moreitems that will help with updating a house. I highly recommend them!

Had the pleasure of working with Carol Artz, Designer at Triton. So helpful , patient , kind ,…read moreprofessional and filled with amazing ideas ! Stone & tile selection is superb ... they are easy to work with and you can't go wrong. Having the designer truly helps and so much selection it's almost overwhelming. I'll post photo once my kitchen is complete. Thank you , Carol

Just randomly driving by the other day, I noticed this place and it hooked me from the modernly…read morecool storefront. I had to go in and check it out. Of course, I immediately noticed that this showroom is pretty much entirely for those building or renovating kitchens and baths, but I just love to browse. Kenny & Co. have everything you can imagine for your upscale kitchen or bathroom, from tubs and sinks to tile, hardware and fixtures. You can choose from a vast array of ultra modern and sleek to retro to rustic and classic styles. Beautiful tiles too--and their displays make you want to tear your house apart immediately...but you had better be ready with a pretty heavy bank account or long line of credit! This ain't your Home Depot... Have questions? Ask any of the friendly designers in store--Robin Pigg is a personal favorite of mine; I have worked with her before and she knows her stuff!

Was greeted upon entry but immediately told no sales rep could help. I explained I had called, that…read moreI would just look around as I had driven 2 hours to get there. No offer to assist, but she did say she must have been at lunch, not sure why that mattered. After that, she disappeared. We came back to the desk 3 times to get help, no one. I did see her hanging out with a designer and other team member, I'm glad the designer received assistance. I will not be back. I will not recommend to anyone. My assumption is they don't need the business. I can see how they have a good review from a designer as they were giving that individual quite a bit of attention. Had just the opposite experience at PDI, and I hadn't even called them. I only spend 16K on a bathtub there but I do plan on returning for the rest of our bathroom remodel. Victoria spend some time helping us and redeemed our afternoon in Nashville. Need help remodeling go to PDI and ask for Victoria.

Hermitage Lighting Gallery is the best lighting store in town. I've had people tell me they think…read moreit is expensive, but it really depends on what you buy. They have a huge assortment of light fixtures for every price range. I've been in here before for lighting for my house and for my investment property. Most recently I was looking for 3 semi-flush light fixtures for my hallway. Daniel was the person helping me this time and he was excellent and helped me make a quick decision. I'm not one to dawdle over things. A week later and I'm still very pleased with my purchases. The best part of Hermitage Lighting Gallery is that they have almost every fixture in stock and you don't have to wait! They also have everything you can think of for your house. From light fixtures to choice furnishings to toilets and appliances. Speaking of toilets, you have got to use the restroom while there. The toilet in there is high tech, I will not ruin the surprise. Just make sure you use the restroom!

They are not interested in someone needing pricing for 4 pendant lights . We are ready to buy …read more Could it be they're only interested in us if we were buying lighting for an entire house. That is way feel after going to the store picking out what the wanted and never hearing from them again . Pitiful

This place is awesome they have everything you can think of. Home decor lighting cabinets and…read morebutcher block for great prices! Paul helped us and he was awesome!

SS is a pretty neat spot. Definitely lots of selection for just about any home project you have…read more Good prices. I think if you were a home flipper or something of that nature, this would be your playground to do it well, but on the cheap. Unfortunately the quality of the items just weren't up to the standard of something I would want in my house I was living in, so I didn't end up buying anything. But if you need something quick and cheap to get a home project done, I'm confident you could find something to fit the bill at this place. Everyone has different tastes, so check it out for yourself!

What can I say about Southern Stone. First class all the way…read more After a dreadful experience with MC Gr&^%$te, Southern Stone not only bailed me out in the remodel of my kitchen, they did it with complete professionalism and frankly, the Quartz they installed looks much cleaner than the stone installed by that other company. In remodeling our kitchen, we had existing countertops to replace and we added a custom island being built separately. After dealing with the headache of the other countertop company (you can see my review of MC Gr&^%$te) who installed, botched, then reinstalled countertops, thus pushing all other sub-contractors work out nearly 3 weeks, in a pinch I contacted Southern Stone to bid on the remaining island countertop. Amanda walked me through the options for the quartz and was able to secure a measuring within 48 hrs. They showed up on a busy Friday afternoon at the company building the island to professionally measure. It was great! Laser measurements, asked the right questions and guess what...when they came to install...it fit like a glove over a very expensive custom island. The install team was great, they worked with me to get the stone in just the right place and did a great job of cleaning up after themselves so I didn't have to crawl under sinks with a shop vac to suck up particles left behind. AND...they did all of this in one week! These folks are great to work with, easy to communicate with, cover all the details and have awesome quartz and probably awesome granite as well! I highly recommend them if you're looking to upgrade your countertops, flooring, walls. Wish I'd have shopped them initially in my search for kitchen countertops. Would have saved me time and headaches.

Cannot recommend at all. Does not stand behind the quality of their product and does not want to…read morework to compromise on a solution. They send a tech out and the tech initially thinks the slab is dirty and attempts to clean with Simple Green then Magic eraser. They then say they have a problem with a clear finish on particular products but do not communicate this prior to purchase or install. They knowingly have a subpar product and are not forthcoming about it. We would have readily paid more for a better product had they told us the finish was what it turned out to be.

We ran into some unexpected complications with the install of our counters and backsplash yet,…read moredespite it all, we felt like we were in good hands. The first complication was due to weather. We just happened to have our install scheduled for the week that once in a decade snowfall came. Needless to say, this required some flexibility to see what dates would work to re-schedule us. Monica made sure, though, that we are always kept in the loop and that the project would go ahead with minimal disruption. The second complication was due to a computer glitch that caused the wrong backsplash pattern to get assigned to our project. Unfortunately this was only discovered after it had been completely installed. My wife and I felt so bad that all that material and labor was wasted but Brett, the owner, was more concerned that we got what we wanted so he did what was needed to make things right. We are now very pleased with how everything turned out. This didn't play out as we expected but we have a fun story to tell and a great kitchen to tell it to our friends in =D To sum it all up, not that we wished for these wrinkles but they did show us how the company would respond when things were less than ideal and I can say wholeheartedly that they do put the customer first and will make sure you are left very satisfied with the end product. A special shout out as well to Kevin who brought the showroom to us, enthusiastically answered all our questions, and did a great job selling us on his company without being too pushy. Bonus points for the great suggestions on what options would work best with the kitchen.

Absolutely amazing job. Uploaded the before and after photo here. Between their team and our…read morecabinet company, they have built my dream kitchen. Thank you Vicki, Bret, and the installers for making my kitchen BEAUTIFUL! I would recommend to all friends/family.

Our experience with Smokey Mountain Tops was wonderful. Crystal, Garrett and Stephanie were…read morewonderful to work with from the design of the back splash to the placement of faucets. The guys that installed the counter tops were excellent. They put covering down to protect the floors, they cleaned up after themselves, they were very professional. Thanks to all the staff for all the hard work for the beautiful design. Thanks, Connie M

The best in the business! Smokey Mountain Tops has always demonstrated exceptional customer…read moreservice, fantastic communication, and professional fabrication and installation. For all of your countertop needs, SMT is your go-to!