I'm never sure what to say about this place. I've had good and bad experiences and it's usually my…read moreback up plan with my loctitian isn't available. This day I didn't have issues with them measuring any new growth or upcharging so it was quite seamless. The girl washing my hair did such a good job and the guy doing my locs did a great job. But like I said, it feels like each time is a bit different so I can't give them high stars. I would just make sure to ask for the same guy each time to hopefully get some consistency in service

I really tried to avoid this, especially when trying to support a black owned business but here we…read moreare smh. I have had the absolute worst experience with NappStar NYC at the Waldorf, MD location. I went in for a wash and retwist and sat over three hours after being washed to get styled. Once in the chair, the stylist did not do my hair as I asked and while there were some parameters around why she couldn't twist it the way I wanted, my style pictured did not match what I wanted.... I mean ... it was a bun ... how hard is it to do a bun?! I couldn't sit under the dryer because I had already been there 5 hours and needed to go to work. I requested to speak to the manager who, instead of speaking to me, directly told her stylist "This is just where we are right now", and then further instructed her to stop doing my hair to wash another clients hair who had just arrived 10 minutes prior. Said stylist did not stop my hair because she herself felt as if that was not the right thing to do. Despite being there 5 hours, being completely ignored by the manager, even at check out, I STILL tipped 20%. This doesn't end here... I attempted to reach out to customer service, in which they OFFERED TO REDO MY HAIR. When I requested a different day, I was given the run around. There is no direct phone number, instead they have a customer service person that takes all of their calls. All this week I have been promised a call back in which never happened. I instead had to repeatedly call back every day this week to get answers, which ended up mostly being put on hold. Here is what's wild about this whole story: Napstarr's solution went from offering to redo my hair, to the manager questioning what was wrong with my style , to yesterday, telling the costumer service representative that now they can no longer redo my hair. The reason being was because the stylist that did it is not available and on top of that is not offering any refunds. How you go from offering a redo of my style to nothing at all, is absolutely terrible business. I've requested several times to speak to the manager directly, talk to a supervisor, even atleast an email address in which I'm being told that there isn't any of these options available smh. As a customer, I am left with nothing but an incorrect hairstyle, time wasted, and no option to get a refund or ANYTHING. I mean atleast offer a discount , a free product, or at the least AN APOLOGY?! As much as I have spent monetarily and verbalized praises about this business to others, this is really disheartening. Especially when it's to support a black owned business. I am not letting this go easily. Whether I need to report this business or get in touch with the CEO somehow, I am NOT letting my over $200 service go to waste. NappStarr Waldorf, do better by your people.

I purchased a wig, from one the heads on the top shelf. From what I was told the ones on the wall…read morewere all human hair. $134.00 I purchased a wig, that is not completely human hair. Once I flat ironed it, you can smell the yaki. On top of that the hair is shedding like a donkeys butt! I have so much hair on my floor it's ridiculous. Will not be purchasing a wig that cost that much. Couldn't got bundles that would have not shedded like that.

One of the best hair stores I've been to since I've lived back in the city great customer service…read moreand always have what I need I love this store

I had a great experience at this beauty supply store in the shopping center with the Randallstown…read moreLibrary and Dollar Tree. The store was bright, clean, well-organized, and easy to shop, making it simple to find exactly what I needed. They have an excellent selection of hair care products, beauty essentials, and accessories at great prices, and I was happy to find a few items I had been looking for. I also appreciated the discounts and overall value. The staff was welcoming, helpful, and efficient, making the checkout process quick and pleasant. If you're looking for a well-stocked beauty supply store with friendly service and affordable prices, I definitely recommend stopping by. I'll definitely be back!

I think I found my new favorite beauty supply. I always pass this place while I'm in Randallstown…read morebut I never really paid it any attention. You've been to one beauty supply you've been to them all. But none of them are quite like this one. First of all, thank you for being open at 10AM on a Sunday. I need to wash my hair and I couldn't wait for other places to open. Thank you for having a full stock of products and a clean and organized store. Best thing of it all is their customer service is unmatched. The attendants and the lady who I assume to be the manager are sooo nice and helpful. I may pass a couple of beauty supplies to get to this one, but this will be my go to going forward.

ABSOLUTELY BEAUTIFUL!!!! The chairs were elegant and the most comfortable I have EVER SAT IN!!! I…read moreHAD TO STAY AWAKE.. In the end I was OUT . Excellent customer service. Ann and her team are true professionals and were very kind. It only took 3 and a half hours!!! I'm tender headed but this did not hurt one bit!!! Do yourself a favor and do get your hair braided in a professional and no drama salon.

Visited this store for my very first time Saturday and I was in awe at all the stuff in this place!…read moreThis beauty supply store is huge and has everything a person into hair could possibly need. They also have lot of accessories, lashes, makeup, jewelry, etc. I was in this place for a good thirty minutes looking at the all the different wigs. I've never seen so many different wigs in one place lol. They have human hair wigs and synthetic wigs. The staff is very friendly and they had lots of sales on various items. The young lady that helped me even gave me an extra discount for my first time visit and gave me some freebies. Can't wait to come back!

No kidding, they are $30+ per pack HIGHER on croquet human hair. I attached the image from Amazon…read more Don't take my word. They only have 16 or 18 inch lengths and the cost was $50 more per pack. I showed the owner this and he chuckled . Offered a %10 discount, run, run, run. They sell hair to the black community and take full advantage. It is an absolute disgrace. There is No Justification or explanation for this greed. DON'T BUY HAIR HERE, IT'S A RIP-OFF

Great service and a very wide selection of products. Family run business... Very professional. They…read moreeven have a salon in the back that specializes in braiding my belief... I saw someone leave there and her hair was beautiful.

I've been coming here about 5 years and what I love are three things: the quality, professionalism,…read moreand options of styles that she and her team create. She also has an abundance of hair right in her store so I don't have to go somewhere else to buy the hair and then bring it to her. Plus, she's a nice person, very personable and reasonable. She and her braiders are always timely as well.

Kaela is an amazing stylist. I've been going to her for styling service since pack hair weave. This…read morepast weekend - we tried a new style (I was hesitant because I am a new no heat naturalista) but as expected the style came out great. Kaela respected and enhanced my natural hair regimen and look. 10/10 !

I shop here quite often the prices are excellent and the customer service is outstanding. If they…read moredon't have an item they will gladly help you find it or order it for you. Having natural hair makes it very easy to shop here because everything I need is always here Jamaican black castor oil, 0RS products for my deep conditioning, and palmers cocoa butter stick for my lips are especially useful and this cold frigid weather. They also have a section for men and their hair and face care products as well. I would highly recommend shopping here they also have a beauty club program where every time you make a purchase a percentage goes on an account so if you're running low you can always use your spare account.