We were pleased with staff and the room. Location was a little farther from my venue but all went…read morewell. We would stay here again.

The hotel called early in the day of check in. They were overbooked and wanted to make sure that we…read morewere still coming. We got to the hotel about 3 pm and there was a problem with our room. Apparently the people before us had a dog and when they checked out the animal smell was still in the room. The hotel staff apologized, offering us snacks and drinks while another room was cleaned for us. They went out of there way to help us have an enjoyable stay! Great customer service.

Stayed here for 3 nights for an insight conference. I loved this hotel. I do not want to leave. If…read moreI could give it 10 stars, I would!! Pros Checkin super friendly. Offered water and a cocktail! Told me all the info I needed and made an excellent lunch suggestion. Gym nice and nice size (4 treadmills, 3 ellipticals, diff types of bikes, including a working recumbent bike. Lobby bar Amazing view from my room. Clean room Soft towels Cutest best makeup mirror! Great coffee shop in lobby Great restaurant on site (Ellie Mae's- separate review) Beautiful rooftop bar Amazing amount of hot water and amazingly hot. And I mean HOT water. Finally a hotel gets it right!! Valet fast and friendly. Cons l The gym is on the same floor as meeting rooms. (Didn't affect me but would suck if I had meetings at the time I wanted to workout.) Weird artwork placement - it's like they put up the art then added the furniture.

I've been coming to the Luminary Hotel since it first opened, and Felix is a big reason I keep…read morecoming back. He is an outstanding bartender who consistently creates a welcoming and upbeat atmosphere. Felix is friendly, quick with a joke, and genuinely attentive. He remembers people, engages in real conversation and makes every visit feel personal. One can tell he takes pride in what he does. Whether the bar is busy or slow, he goes out of his way to make sure everyone is having a great experience. It's rare to find someone who blends skill, personality, and hospitality this well. If you stop by, make sure to sit at the bar and say hi to Felix. He sets the tone for the entire place.

Such a cute promising little place! The owners are so nice and have beach chairs and an umbrella…read moreand even a cart. The room was spacious and clean. They had great check in info. Unfortunately I did not sleep a wink here, I am a super light sleeper and unfortunately the room next to ours had a couple of baritone guys that woke up at 4:30 in the morning ughhh...the beds were not the most comfy unfortunately either adding to a bit of my suffering as well. Giving it 4 stars. I unfortunately should have gotten some earplugs after the first night. I felt like they were talking to me since their convo was so close to our headboard. Owners seemed to go above and beyond so probably unfortunately just the loud guests we were next to combined with my light sleeping tendencies!!!

This is a fantastic place hidden in plain sight on Sanibel. No, it is not on the beachfront but…read moreinstead is a hidden oasis next to and across the street from a deli, restaurant/bar and ice cream shop. This small. Independent establishment is well run and caters to all anticipated needs as part of your stay: beach chairs, beach umbrellas, a wagon to bring stuff to the beach, beach towels, some beach toys if you have kids, bikes, bike helmets and even sunscreen/bug spray if you need it! Rooms are neat and clean, ours wasn't spacious but we were outside most of the time. Each unit has an outdoor patio area with reasonable privacy, a table and two chairs. There are also other communal areas outside to relax, chat and read in the shade of the trees on the property. Would recommend this to anyone going to sanibel. Fantastic!

I'm really surprised about all the high-star reviews, because for me, this Hampton Inn is below…read moreaverage. While it is still relatively new, I felt like the room already felt rather tired. I have generally found Hampton Inn beds and pillows comfortable, but these were very UNcomfortable. The room itself was also very small. For our family of 3 with 2 queen-sized beds, there was hardly any space for 2 large suitcases. The bathroom had a roller door that was to save space, I suppose, but did not roll particularly well and came off its track. Hot water was not to be found if trying to shower during "peak" times. Over our 7-day stay, breakfast was also consistently subpar for the usually delicious Hampton Inn breakfast. As far as the good, the bathroom was fine and clean, and in-room fridge and microwave convenient. The location was also convenient to the highway. The staff at the front desk were also extremely nice! Overall, really a miss for me with this Hampton Inn.

Stayed for one night on the way to Naples. Location was fabulous for the River District! Walkable…read morefor sure. Could walk by the water and the concert area. Room was nice. We had a window overlooking the pool on the 4th floor. Street noise was very loud. I would stay in a different area. Nice breakfast and delicious dark roast coffee in the morning.

Let me start by saying the rooms were clean and the facility itself was nice. However, the…read morebreakfast service was extremely disappointing and poorly executed. The full breakfast setup was present, but there was effectively no usable bread for sandwiches. Instead of standard sandwich buns as shown in your brand diagrams, guests were left with only hard English muffins or crumbly drop biscuits that fall apart in your hands. This made it nearly impossible to assemble a proper breakfast sandwich, which is clearly what the eggs and toppings are intended for. The result was a breakfast that looked complete but functionally was not. I raised this issue directly with the General Manager. She smiled, listened, and placated me, but no changes were made. The exact same situation continued. I observed another guest express the same frustration and receive the same response. There was no attempt to resolve the issue or ensure guest satisfaction -- only acknowledgment without action. Because of this, I ultimately stopped eating breakfast there and chose to check out and stay at my home in Naples instead. My colleague also moved his stay to Marriott due to the same frustration. For context, I am a Lifetime Diamond member and stay at Home2 Suites properties very frequently. This location, unfortunately, does not reflect the standards I normally experience with your brand. The breakfast offering, as currently implemented, feels like a cost-cutting measure that undermines the entire guest experience. The rooms were fine. The service response was not. Leadership that listens but does nothing is not effective leadership, and breakfast quality that cannot be used as intended should be inspected and corrected. I wanted Hilton to be aware of this, as I do not believe this property is currently representing Home2 Suites at the level it should. Sincerely, Rob Lifetime Diamond

We had a good weekend stay at this hotel. Check-in was seamless. Staff was welcoming and friendly…read more-- especially Barbara (manager?) who told me she's a long time Hilton employee. The room was spacious with a king bed. The suites all have nice sized kitchens with a full refrigerator and freezer. They are stocked with cutlery and chinaware, too. This is perfect for families. The bathroom has a large shower. I do miss the individual amenities that hotels used to have. This had the wall containers of shower gel, shampoo, and conditioner. Breakfast was included every day. My only quibble was that the "egg" options and sides were only luke warm and not really hot. One morning we used the waffle iron to heat everything up. But no one went hungry. We'd stay here again -- as it was comfortable and convenient.

After a two and a half hour drive from Coral Springs FL, we stopped for a break before entering the…read morecauseway to Sanibel Island. There was no obvious parking, but the valets at the entrance told us parking was free for a slight tip (lol). We had a leisurely lunch outside on the balcony overlooking the swimming pool. Courtside Steakhouse had a varied menu. Everything we tried was just okay, not super outstanding, or memorable, but a nice stop from traffic.

Great views and for being a marriot offered everything marriot is know for…read more Rooms were recently renovated so bathroom are new and spacious . Double sinks . We had a room not at main part of hotel , roomy and plenty of Free parking View was overlooking the bay and bridge . Nice pool Used the spa , clean and offered all spa packages Ate at there steakhouse next to tennis courts Food was excellent , from steaks to nice fish entree Salad was good too Very nice experience and hotel is just outside of sannibel captiva experience

Really a cut above. Everything here is done well and they provide a very refined experience…read more Whether you have kids or are empty nesters, this place is wonderful. Here's some highlights of what stood out to us (wife, two teenage girls, me): Second mile service from every employee Free chairs (beach + pool) Free umbrellas Free drinks every night at sunset Free valet Margaritas free on Tuesday/Thursday Great activities for kids, teenagers and adults Free onsite games like cornhole, ping pong and connect 4 Food from any of their venues is top notch A free breakfast each day that was way better than expected Would highly recommend and we will be back

Our week long vacation at the Pink Shell was an overwhelming success. It has been quite some time…read moresince I have stayed somewhere that truly values customer service and experience - Pink Shell exemplifies both. Every single employee we encountered acknowledged us, went out of their way to smile, and for those providing us service were kind, friendly and attentive (minus one - hostess at Rae's needs some guidance). I honestly was blown away by it - so refreshing in a world where this is no longer common. We did a kayaking tour with Ranger Rob and he is EXCELLENT! We saw dolphins and manatees in addition to a bunch of shore birds. It was tough paddling back against the current and across the channel but all in all it was a wonderful experience. Overall Pros: - Rooms all have an ocean view. We stayed in the Captiva building and had a huge screened in patio with two lounge chairs and a dining table with four chairs. - Rooms were spacious with a nicely appointed kitchenette, full fridge, living room and bedroom televisions, and large bathroom. - Rooms and resort were very clean, well maintained, and comfortable. - Pools and beach were very clean and spacious (there are three pools, one specific for adults 17+). - Daily breakfast was delicious! Omelette and eggs made to order, and an abundance of offerings in the hot stations (potatoes, eggs, bacon, sausage, pancakes, oatmeal, and fun waffles that my kids loved), as well as toast and pastries, cereal, fresh fruit, yogurt and more. - They give you a bag when you check in that was excellent to have for bringing things down to the pool / beach such as sunscreen, water, etc... - They also gave the kids a shell bag each and sunglasses. - We arrived on Valentine's Day and they handed me a beautiful pink rose that I put in a glass air water and it opened so beautifully and lasted the whole week in our room. - Bongos was good and convenient for lunch. Rae's food was delicious - so having two restaurants was a great perk. - Walk to downtown was about 0.75 miles and a nice way to walk off dinner. We used the free tram a few times too. Just a couple cons: - People save pool chairs regardless of the large signs that say not to. The signs also say that staff will remove towels that "don't have activity" but I never once saw that done. It was frustrating to come down to no chairs available for all three of us together or in any area near the pool / sun. You can reserve chairs at $50/pair online but that seemed like not a great use of money even with the frustration. I wish the resort would hold true to not allowing saved spots. - Breakfast can be loud. Not sure there is much to be done about it but the beeping of the omelet station didn't help with the already crowded room. - Coffee was just not great. I tried - the only way it was so so was to get it iced and add some chocolate milk. It seemed watery and just not a great taste. - The service at the pool was spotty - some days it seemed like there was a regular waitstaff walking around and others it was hard to find someone. The resort could make a lot more money in drinks and food by staffing the pools better. - The dryer in the shared laundry in Captiva (floor 7) was the worst dryer I've ever used. It took from 5pm to beyond 1am to wash and dry three loads of laundry. We hated to leave and look forward to going back.

Was in the neighborhood and wanted to check out this hotel. Friendly staff and good vibes. Love the…read moreneighborhood and surroundings. I'm a Hilton member so will definitely stay when I'm in town again. Great restaurants nearby as well as unique stores.

Love the location!!…read more Corner rooms are very spacious. Everything was clean and staff was nice. Valet was great, already had my car waiting for me in the morning. Room service was surprisingly quick, though the breakfast sandwich was not great. Decent water pressure but I never could get the water hot enough. It was just warm. I love staying in historic hotels but I never could find any plaques or anything to read to get more information about the building. Would have given five stars if the shower was hot enough.

An updated older motel. The staff is super friendly and eager to help with your needs and wants…read more The breakfast area was clean and well run. The food offered was varied and good quality. We enjoyed our stay.

The "Best" in Best Western Must Be a Joke…read more If you've ever wondered what it's like to check into a hotel that smells like a wet basement had a love child with a bottle of bleach, look no further than the Best Western Fort Myers Inn -- where comfort goes to die and "guest service" is just a rumor. We checked in after a 12-hour drive, dreaming of rest. Silly us! Rest is strictly forbidden here, especially on Sundays. If you value peace, privacy, or basic sanity, you'll love being forced to vacate your room mid-morning so housekeeping can "service" it -- whether you requested it or not. Apparently, your paid space is actually their space, and your plans mean nothing. Kids, homeschooling, fatigue... who cares? Let's talk atmosphere. The hotel smells unmistakably of black mold -- a sort of "Eau de Mildew" that greets you the moment you enter. The carpets? A masterpiece of filth. Take your shoes off for one minute and you'll find your feet magically transformed to charcoal. Who needs a spa treatment when the floor can exfoliate you for free? Now, the front desk staff... where do we begin? Imagine being helped by people who have the enthusiasm of DMV employees but without the knowledge, courtesy, or clue what their own policies are. Each question you ask is like a pop quiz they didn't study for. If intelligence were optional, they'd still be on a waiting list. To make it more exciting, they'll invent new "rules" just for you -- because consistency is overrated. Need to stay longer? Surprise! You'll be handed an undated piece of paper about "new policies" written on what looks like recycled printer paper, sprinkled with words like "Effective Immediately" and "Important Update." Totally official, right? And if you dare question them? Don't worry -- they'll handle it with the grace of a toddler denied candy. You'll be talked down to, pressured, and maybe even have the cops called if you use big scary words like "discrimination" or "policy clarification." In short, this place is a masterclass in how to lose loyal customers. Between the moldy air, filthy floors, clueless staff, and the bold new "We Can Kick You Out Anytime" policy, you'll leave refreshed -- by the realization that anywhere else on Earth would be better.

That cookie is oatmeal or something? Kinda disappointing but…read morewhatever. Staff is really nice!

My last review was about a Double Tree and it's going to seem like I have personal animus against…read moreDouble Trees but I swear I don't. Like most locations, the employees are super friendly and helpful. This location is fine. An entertainment center of sorts, consisting of a movie theater, shops, and restaurants, surround this hotel and that's nice. The rooms are fine, nothing special. The gym is TERRIBLE! Broken equipment and the broken equipment is super limited.