In my search for a reputable gold exchange store, yelp was key. To be honest, I would never feel confident enough to just drop in anywhere to do this type of thing, just as I would never pick a dentist from the yellow pages. So, I read reviews for most everything, from doctors to foreign auto shops to eateries. And as a business owner, should I have an exemplary experience due to great customer care, I will certainly take the time to write a review. Crown Gold Exchange gets my 5 stars. And let me tell you why: It's called great customer service. Kimi Lambros' warm attitude and her obvious expertise put me at ease. She explained every step of the transaction and I really appreciated that since we all know parting with gold can be an emotional undertaking (I even put a few pieces back into my bag so as not to feel sellers remorse). Kimi even made sure my young daughter didn't feel bored or left out. In the end, I left with a little less gold, but a check in hand, which made me very happy. If selling gold is something on your list, go for it with confidence at Crown Gold. And say hi to Kimi! read more

Very nice and knowledgeable I got a good amount of money for my items emery helped me and I would come back again

People wanting to sell gold should beware. This place only offers 90% of spot gold price. I called 10 places in the San Diego area and this place has the absolute lowest offer. In fact, pawn shops offer significantly more for gold than this place. I also called my friends in Northern California and Chicago to see if they could pull gold ounce offers. All of those 10 additional stores out of state also offered 92.5-98.5% of spot price. I ended up going to another place and sold my coins for $114 per ounce more. This is an incredibly high difference. I'm writing this review to save the countless of people who may be ripped off by this place. Do your homework and call around. That free phone call will literally make you an additional $1,114.00 if you're selling 10 ounces worth of gold coins. And, yes, the lady sounds nice. But if I were completely ripping off clueless people, I'd be pretty charming and nice also. Again, CALL other places. I went to a shop about a 30 minute drive south and sold my coins for 98.5% of spot price. And it was in a safe strip mall and the whole process took 5-8 minutes. read more

I also found this place on yelp. They are located inside the Westfield Camino Real Plaza next to JC Penny. I had some pieces just sitting in a box and decided to make use of them. The gentleman was friendly, professional and knowledgeable. I had weighed my gold and checked the day's price and received what I expected. I had a gold coin and was not sure if they would be able to pay for the collector price or weight. The associate did look up the price of the coin and was able to pay me what I expected from a coin dealer. They were very fair and it was a comfortable experience. I would highly suggest AAA for their services. read more

We just went through a remodel so I figured if I have not found my missing jewerly pieces by tearing the house apart I was never going to find them! So I collected a hodge-podge of old jewelry that had missing parts and/or was damaged and things that I just never wear anymore to see what I could get for them and see if it was worth selling. Suzie helped me and went through each piece and explained exactly what it was and how they valued it. Based on that I was able to decide whether or not to sell it or keep it. I was pleasantly surprised at how much I got for what I considered junk! Very helpful, friendly service! read more

Kimi was super easy going and personable. She explained everything very well and took what I had to bring to table into consideration. She explained every step of the way and noting what karat we were dealing with along with the steps to prove it. The business itself appears very professional and trustworthy, I would sell my valuables here again in a heartbeat. read more

My husband and I had some gold we wanted to sell. After researching places, we decided to give Crown Gold Exchange a try. What an awesome experience! Kimi was awesome! She really knows her stuff and gave us a great education on gold. We were very happy with the results and ended up getting more than we expected. I would highly recommend this business and Kimi! read more

Very pleased with my experience here. Kimi was terrific; possessing a relaxed and conversational attitude (reminds me of my marketing days when you were taught to "sell yourself first before you sell the product" one moment and then equally professional and knowledgeable the other. Perhaps I could have shopped around to see if I could have received a better price (I didn't so I don't know) but I felt what she offered was a fair and good value when comparing with the estimates I was receiving on the internet ($20 gold coin.) Overall I was extremely pleased with Kimi's approach and the short time to conclude our negotiation - I'd be happy to recommend he and Crown Gold Exchange to friends. read more

Kimi does outstanding customer service! She showed me how to test gold for its purity so I could be sure that I was getting paid what it was worth. I think I spent an hour in there - but not because she wasn't efficient - she was!!! But because we had so much in common and couldn't stop chatting! She gave me some water and even a hug goodbye. I felt like I met a new family member;-). I highly recommend her and Crown Gold Exchange! read more

Decent staff and location but got paid 40% more at a coin shop in vista. They seem to pay more then big gold buying corporations

I was very satisfied with doing business here. Lisa was great. She took her time to explain the process and was very professional and super nice! I would definitely go back here!!! read more

Easy to deal with. Paid more than Leo hamel and double what cash for gold "goldmax" offered. Hard to believe that mall location was best but it is. read more

Thank you Crown Gold Exchange for amazing service and amazing staff. Thank you Kimi for being so professional and kind, I will definitely recommend this place. Blessings. read more

I procrastinated for months taking my jewelry to a "gold for cash" store because I thought it was going to be similar to the horrible experience of buying a car or some wheel and deal scheme. How wrong I was!! The experience was not only wonderful but very interesting too. You get to watch as they place your items under various methods of testing for gold content. When the estimate was presented to me, I couldn't have been happier. I can't wait to dig up more items to cash in. I highly recommend Crown Gold Exchange. And Suzie was extremely friendly and personable. Thank you!! read more

Found them on Yelp & so glad I did! Paid more than any place I've used in the past. Very nice people. Made me feel at ease & at home. Gave me top price, didn't have to negotiate. Gave me a bonus & I didn't even know I qualified for one or that there was such a thing as a bonus. I will never go anywhere else. read more

I had one of the greatest customer service in my life with Kimi! Unfortunately, I ended up finding out my jewelry wasn't much gold :/ But, I left with education to put in my arsenal so I can buy confidently in the future so ontop of her uplifting bubbly personality I still left with a great experience. read more

I called the store to see about finding out about Gia certification of a diamond. The lady who helped me was very knowledgeable in her field and steered me in the right direction. This is a place I will use for any gold exchange deals in the future. read more

Great customer service, Great payout. I'm spreading the word to all of my friends. Your service representative was very helpful. Thank you Kimi. You are the best!!! read more

kimi was extremely helpful and she explained every step of testing and how she came to her estimate. gonna bring all my gold to them from now on. read more

Excellent client service! Kimi is great and professional. Knowledgable of all gold, platinum, diamonds and she won't steer you wrong! I love her honesty and appreciation for each piece. Thank you, Kimi! :) read more

Good location and follow up, Kimi helped me today and was very kind, courteous and very thorough with what she was explaining to me about the gold. I will definitely recommend this place to other friends and family and come here again if I find anything new. read more

I called Crown from the shopping center across the street. On Google maps it is mis-located. It's next to JC Penney in the mall. Kimi was very helpful guiding me to the correct location and greeted me when I arrived. She was very helpful, showing me how the gold was tested to ensure that it's real. Mine was. I was very pleased with the whole transaction. Kimi was a true professional. Thanks! read more

Walked into Gold Exchange in the Carlsbad mall this afternoon to sell some old jewelry and Ian was very accommodating and patient. Some of the jewelry was very sentimental and he was understanding of the attachment I had with it. He had a new employee named Jamie who was also very sweet and I could hardly tell it was her first day. If you have any spare jewelry that you're looking to get rid of, I highly recommend this place. read more

I've had to sell some of my items over the past few years to support my family and,..it sucks. But you do what you have to do. My previous experiences were with grumpy old men and were...just embarrassing. This was actually my second time I've been to crown gold exchange. My first was for pricing and month's ago. I was pleasantly surprised that Kimi remembered me. I returned because I was ready to sell and remembered that the price and service were great. Kimi was very informative and nice. I can't believe that I actually enjoyed the experience! She was so sweet and fun. Thanks Kimi! You rock! read more

I'm writing this review in 2 parts. I called the store this AM and spoke with "Angel". I asked if if I could make an appointment for tomorrow AM. She said, "We don't take appointments." I explained that my sister and I were bringing in approximately 30 pieces of gold to sell. She said, "Oh, we like large orders; I just did one a little while ago." Well, okay..I would've preferred to hear some customer focused response.... maybe something like "We'll make sure you aren't rushed and get all the info you need..."etc. I asked her what the spot rate was and after first telling me the incorrect one, she gave me another one. I then asked her if they take 10% commission and she said, "Do your research" Whatever that means..it came across as bossy, almost rude. I said, "I have; I see negative reviews for the one in Orange so that's why we are driving to Carlsbad." I hope that the appointment is better than the first impression I have of her and the business over the phone. I will report back after the appointment tomorrow and either leave the stars, subtract or add based on how it goes in person. PART 2: This location is in the mall, right next to Penneys. There are cops EVERYWHERE; we saw at least 15 and some were in bullet proof best wearing helmets! I'm told this is a high crime mall..and from the police presence I believe it! This is important since it's pretty obvious that people walking INTO the store have gold..and people walking OUT of the store have either their unsold gold or payment. We didn't have to wait for our appointment; nobody was in the store when we arrived at around noon. We ended up selling our Gold to them but if you are going, just be prepared for the experience. Angel seemed overwhelmed and flustered by the amount of questions we were asking; and at times annoyed by them. It appears they just want the customer to come in plop down their Gold and take what is offered without asking questions. At one point she spoke to her boss on the phone and then returned to us and proceeded to start to explain the conversation she had regarding the "guests" in the store..us. I said, "I don't want to hear what you said to your boss". She looked offended, and then stopped looking at me, looked at my sister and continued the inappropriate and unprofessional behavior. To receive your money, you have to have your drivers license with you and a fingerprint is taken, which Angela says is "run by the DOJ" I'm not sure the purpose of this since we left with the check and walked into a bank and cashed it within minutes of leaving AAA. Also, at the very end of a very large transaction, she hands a referral certificate to my sister and says, "You can give it to your sister and then receive 10% of the sale." Oh....so...after turning in a large amount of gold, we find out that it would have been better to come in with ONE piece, get the referral certificate and then come BACK and get an additional 10% of the sale? In our case, about $250 dollars. Also, do not be fooled by the calculations she does in front of you, and the "spot rate" amount of the gold. The key to the differences of these places is the "secret" amount they include in their formula to calculate the amount they actually pay to you, which they won't tell you because they do not want you to compare; they just want you to sit there and say nothing. If I did it again, I would get a price for one piece and while in sitting in the chair, call another Gold dealer and tell them the penny weight, the K of the piece, and ask them, "How much would you give me for that piece?" Based on the answer, either continue with the sale or leave and go to the other place. Just be prepared for this experience and proceed with caution. I did write down the K, the penney weight, and the price of each chain sold, and will take this information to another gold dealer near me to ask them how much they would pay. I will update with this information. read more

I found this place on yelp and thank god I did. I tried gems n loans which they try and cheat you first btw. But the guy here gave me the best deal right off the bat. Oh and for selling him 5 pieces of jewelry I was given an extra percentage of the "total" which made the deal even better! read more

First, I called ahead to find the location in the MALL. Kim was very personable and cut to the chase with the exact location; i.e. outside the door of JCP, by the Cinn-a-bun. That mall is huge, so this was a great help. My first impression was the bright and upscale appearance of the storefront, and the young lady Kim, who greeted us.. Poise, energy and friendliness put you at a high comfort level. I am a retired business owner/mgr of 50 years who takes pride and not afraid to acknowledge a genuine pro that puts the customer at ease... especially where money is a factor. Judging on a few past experiences, she stands out, by going the extra-mile, Explaining in detail how they determine the value; step by step..I highly regard Her expertise and honesty, and was happy and very satisfied. I left there on a high note. read more

Fantastic place to sell gold. Angel was extremely helpful, friendly, and accommodating! Will definitely be back again!

Me and my mom came by because we had heard their ads on K-Earth 101 and realized they were right outside JC Penney in the mall. Bobby helped us out, and he was awesome. Very pleasant, professional, and fast. We were in and out of there in under a half hour. Very happy with our experience. :D read more

Always a pleasure. I caught Angel on her last day and I will miss her so. I'm glad to see her moving up in the company.

i found this place through google/yelp and i was very pleased. kimi was super friendly and helpful. explained everything as she went without hurrying. read more

I have been to the AAA Gold Exchange on two occasions where I met Kimi and Angel, both rep's educated me on how to know the difference between 10k gold and 14kg as well as how to recognise silver. Kimi and Angel made my exchange of gold and silver for cash easy and very profitable for me. I would recommend AAA Gold Exchange to my friends and family. read more

I recently sold gold here and experience was awesome. Kimi explained every step of the process and was so enthusiastic. I do believe I got a better price than I would have anywhere else. Highly recommend! read more