My father died in august of last year. We had previously used the milwaukie location when my father in law passed, and figured we'd use them for my father. The original meeting and set up were great. Everything seemed legit and in order. And that's where the good part of the review ends. From the time we left their presence they stopped communicating. They delayed the return of my father multiple times. 6 months later I STILL do NOT have ALL of my father back. I paid a ridiculous amount of money to have a local artist use some of my fathers ashes to make a glass worry stone. It was for a necklace I have. WE STILL DO NOT HAVE IT! Every time we call they tell us that a supervisor will call use back. 6 months of "we will get a supervisor to call you"! When are they gonna call? My guess is the dark side of never. I waited 6 months to leave this review. 6 months of crying just wanting my dad to come home. 6 months of not a single supervisor giving a crap. They literally closed this location, due to staffing and never called to notify us. So now we have to deal with one of their other locations. All I can say is never NEVER EVER bring your loved ones to ANY crown memorial. They are a bunch of sadistic people who want you to suffer as much as humanly possible. Because any normal person would say hmm these people haven't gotten their dad back from 6 MONTHS AGO! Maybe we should elevate this? No let's keep doing the same things we always do. My next step is to call the artist who should have made it. After that, lawyer. At this point I want my dad or I want my money back. read more