Crown Chimney rebuilt my chimney from the roof up and installed new flues for the furnace and fireplace. Prior to the work being done, the project leader answered any questions I had about the work and schedule. The crew of 3 men were courteous and hard working. John, the crew leader, kept me informed daily on the progress of the work, and when decisions had to be made on how to move forward with the work, he would always discuss the alternatives with me before continuing. I highly recommend Crown Chimney. read more

I highly recommend Crown Chimney! I have a 200+ year old house with unlined, neglected chimneys and they lined, crowned, repaired casing, and structurally shored them. They were so respectful, clean, efficient, professional, knowledgeable, accommodating to my crazy travel schedule, and from my advanced research, at a very fair price. read more

Customer service was great. I was late in requesting an appointment this year, and asked to be put on a cancellation list (if they had one). They did, and I was, and I was able to get my wood stove chimney cleaned much sooner than expected. They kept me up to date on a possible opening by text (super convenient). The sweeps were on time, friendly and professional. Left my home (and the chimney) spit spot after the cleaning. read more

We had extensive chimney work done on our 6 family in Manchester. The efficiency, professionalism, quality of work and cleanliness is very impressive. Saxton and his crew were awesome. He never hesitated to answer questions and he made me feel confident that he would get it done. Love that. Wouldn't think twice about calling them again. read more

Our chimneys had a couple of issues and we called Crown Chimney to come check everything out. Jesse (the owner) stopped by for the initial visit. He was very professional and upfront about the repairs we would need. Jesse and his team have done several repairs and upgrades to our home all of which have been top notch. Highly recommend Crown Chimney. read more

I cannot begin to convey my frustration with this company, and the shear lack of customer service. I am going to share my experience in detail for hope of saving others the headache I have had! In summary, save yourself the trouble and use another company that cares, provides clear communication and doesn't use "I am so busy & short staffed" as an excuse to provide such poor customer service! After having an inspection completed by Jesse on 9/3, I had requested a proposal to have repointing completed, crown repaired, and a new cover installed. I received this proposal on 9/8 and made the decision to use them on 9/14, signing the contract and returning. After 4.5 weeks of me sending multiple emails, calling multiple times, leaving multiple VMs, I was finally able to speak with someone to get me scheduled. They tell me the best they can do is schedule me for 11/28. After voicing my displeasure over this and the fact of how would they get repointing done in late November, I call other companies to see what they can do, paying fees to have those companies come out and quote. Jesse calls that evening to apologize and says he can get me in on Friday, 10/23. Fast forward to today, 10/23 and they no-show for a 1-2 p.m. window after rescheduling me from this morning due to mist. I call the office to find out what is going on and they indicate that due to weather they had to reschedule me to 11/2. Here at the house in Bow it hasn't been even misting since earlier this morning. Keep in mind, by the time 11/2 gets here I probably won't be able to have the repointing done because of cold temperatures. I spoke with Jesse and it is clear that he has no care over making things right and conceding that they clearly screwed the pooch on this. I believe they are so busy that if customers like me "fall through the cracks" it is no big deal as they are making their money due to the busy season. Now I am in a situation where Crown is the only company that can try and fit me in for repointing this year, I have spent more money on getting other quotes, all to learn that Crown is excessively higher on what services I need them to perform. read more

Just finished up two days of extensive chimney repairs. Replace two flues, cleaned and sealed the outside of the chimney. Very friendly and clean. We have a nice house and I was concerned about the amount of demolition and that the workers would be coming in and out of the Josie with snow on the ground. Not once did they track anything into the house. Each night they cleaned everything up. When completed they explained everything to my complete satisfaction. read more

My carbon monoxide detector went off. Called the plumber I use. He brought a detector and checked around. The appliances (hot water heater and boiler) were fine, but he told me the chimney was blocked. I called Crown Chimney. They came and cleared it and provided a very impressive and comprehensive report including before and after pictures. I highly recommend them. read more

Great service, very prompt and reasonably priced. I highly recommend this chimney company for anyone in Portsmouth, NH.

Very professional! Had chimney inspected for a home we had just purchased...they were upfront and honest. Was given two separate estimates as requested. Chose Crown to prepare and install pellet stove. Had to have roof repaired before chimney repairs could be completed. While waiting for roof repairs, Stephanie was in good communication monitoring progress. Found Crown Chimney to be reasonable in price, highly knowledgeable and very friendly. Would highly recommend ....glad I found them! read more

I had to get a chimney liner so that our building would be up to code for a new water heater. They worked with me and I needed it quickly and right around the holiday. I could not be happier. They were friendly, helpful, understanding and responsive. I would recommend them to friends and family and I had read the yelp reviews so I felt confident using them. Thanks! read more

The office staff at Crown Chimney does not return phone calls, making it difficult to schedule appointments. It took three phone calls to get my initial cleaning and inspection. We were then told there were repairs that needed to be made. It was another week to get the quote for the repairs, which came from a no-reply email. After two unanswered phone calls to the office I called Jesse (the owner) directly on his cell, which is listed on his business card. He never apologies for the difficulties I have had scheduling appointments with the company, however, does promise that I will hear from someone by the end of the day. This was right after lunch on a Friday afternoon. I should not have been surprised, but I did not hear from any that day. Monday night around 9:00 pm I get an email from the office wanting to set up an appointment . After discussing this with my husband we feel it in our best interest to take our business elsewhere, it is just too difficult to reach someone and make appointments. I did email the person back with my concerns and disappointment and never received a response or a phone call to discuss these issues. They obviously do not need our business. read more

I have used Crown Chimney twice and have nothing but positive things to say. The first service was for lining and capping two (very old) chimneys. They do extremely neat and clean work. They take pride in their profession and definitely went the extra mile during the installation. The most recent service was the annual inspection. They produced a thorough report and ensured all the structural, operational, and safety aspects of the chimneys were on par. Highly recommend this firm. read more

Very professional and reliable! They get the job done fast. The one thing that really stood out to me was the way the conduct business, very friendly and with integrity! I'd recommend them to everyone! read more

Very professional and helpful......completed work in a timely manner and answered all questions. Also help facilitate payment through our home owner's insurance. THANKS!!!! read more