Bought a new 2023 Chrysler 300 from here and had issues with the steering system and a random…read morelight. Brought it into the service department and had them look at it. The Service Manager James Venson personally contacted me and apologized for the issues I had. James ensured a thorough examination was done and the parts were replaced. James ensured I had a loaner while I waited. While most dealerships would blow off warranty work and say, "we didn't find anything wrong", James believed what I was saying was actually happening and went above and beyond to make sure it was fixed. His leadership with his staff is what impressed me the most. Would definitely recommend this service shop.

This review is specifically for the service department. (I bought my car here in August 2023 and…read morethat was a good sales experience.) This review is explicitly about my first oil change (low miles, don't drive much). First oil change is free. I had an appointment. When I walked in, there were four employees working the service area at spread out desks. Not a single one looked up or acknowledged me. I stood in front of a random desk and said "excuse me, I'm checking in for an appointment." The young man looked me up in the computer and sent me down to Sheri's desk at the end. There was another customer standing there while she did things in her computer so I stood awkwardly in the vicinity while 2 other nearby service employees ignored me completely. When she finally got the other gentleman checked in (10 minutes, never offered him a seat) she checked me in. Never offered me a seat, said good morning, or used any sort of pleasantry that implied "hi, thank you got choosing us, we're glad you're here." She wasn't outright rude, just indifferent and had an air of being over it. I was directed to a frigid waiting room that has game shows blasting at full volume. 2 hours later, my car is finally done. The seats, mirrors, and steering wheel were moved, there wasn't any paper mat to protect the carpets, and it was wet like it had been through a sprinkler, but still covered in pollen. ‍ There are so many good places to choose from that offer timely, friendly and inexpensive oil changes. Next time I'll go somewhere that teaches employees basic customer service and respects my time. The free one was not worth it.

Great help when needed! I was leaving dinner in Oakleaf when I felt something when I turned my…read moretire, the engine splash shield had come loose. I was afraid of driving far and it was 7:45 at night. Most places were closed, we drove by Sam's and saw they were open at 7:54. I pulled in and they said no problem, drive onto the lift, I did and ten minutes later, the shield was secured and we were off! $40 was a good price to have a piece of mind and have something done with no appointment and for 6 minutes before closing. I was so glad they were there when I needed them and I would return!

While I am not a fan of leaving reviews, this retailer certainly deserves recognition and earned 5…read morestars. The service, timeliness, quality, and price were all on point. Commuting from Jacksonville to Orlando I found my Porsche with a flat tire. I called a tow truck company and the driver recommended Sam's Tires. The best recommendation I have been given for a tire company. If you are in the Jacksonville area and need any sort of tire assistance, you would be remiss to not inquire within Sam's Tires.

John and Angel were awesome! They were very efficient, pleasant to work with, good communication…read morethroughout my repair, and my car looks as good as new! Highly recommend.

My 2022 Chevrolet Tahoe was returned from Crash Champions St. Augustine (#0688) with visible mold…read moreand standing water beneath the second- and third-row carpet after a bumper and sensor repair. The manager on duty confirmed the shop has no surveillance cameras and initially denied all responsibility, offering only to "detail" the vehicle despite visible mold and moisture. Because of that refusal, I was forced to open an insurance claim for shop negligence. Only after that claim was filed did the shop reach out saying they wanted to "take photos" and "look again," which I declined due to the biohazard condition and lack of secure indoor storage for vehicles at that facility. And quite frankly hostile nature, saying I wasnt being civil. I gave them every opportunity to fix this before escalation. This incident has been formally filed with: * Florida Department of Agriculture & Consumer Services (FDACS Case #2510-01788) * Florida Attorney General's Office * Florida Department of Highway Safety & Motor Vehicles (Region 3) The vehicle remains contaminated and will not be returned to this location. All evidence--including photos, call logs, and insurer documentation--shows the damage was discovered within hours of pickup. Date of service: September 25 - October 8 2025

Love this place...they are as good as Omega Auto Repair at finding & repairing what ails your…read morevehicle. Always fair and available to help with any issues with my aging cars. Thanks So much for helping me with my Jeep.

This place is honest, affordable and no-frills. They've had our business for years and its my…read morehusband's first stop for anything he cannot do himself. If they cannot do it in shop, they know who to recommend. I highly recommend them to everyone I know.

Loved our experience here! Steve and Tony were very helpful, friendly and genuine throughout the…read moreentire process. Would definitely recommend this dealership!

We had a very disappointing experience at this Mazda dealership's service department today,…read more2/24/2026 at approximately 4:30 PM, with a new team member, Darren Carlson (who, according to the dealership's instagram page, started in September). My father went in to inquire about a recall on his vehicle. He does not speak English fluently and was doing his best to explain his question. Instead of assisting him professionally, Darren responded in a rude and condescending tone, including saying, "Was that a question or a statement?" Rather than clarifying or asking follow-up questions, he appeared impatient and dismissive, seemingly more concerned and focused on his computer or whatever else he was doing than on helping my father. When I joined via FaceTime to help translate and explain the situation, I was initially told he did not need to speak to me. Although he eventually listened, his tone remained condescending while explaining that there would be a diagnostic fee unless covered under warranty. I made it clear that I understood and the issue was not the fee, it was the lack of respect. When we asked for availability, he began to provide dates. However, after requesting his business card and his manager's contact information, his demeanor changed. He provided his card but did not give manager information. Only after I directly addressed his behavior and stated that he was being rude and disrespectful did his attitude shift and he became apologetic and willing to schedule the appointment. Respect should not be conditional upon confrontation. No customer, especially someone navigating a language barrier, should be treated in a dismissive or condescending manner. The interaction felt unprofessional and discriminatory. If this is the representation of Mazda then, it's best to go elsewhere. I hope management takes this seriously and ensures all customers are treated with professionalism and respect.

After a terrible experience at Subaru of Jacksonville, we were hesitant to give another Subaru…read moredealership a try. Not only did Jonah, Martin, and AJ treat us with kindness and respect, but they also loved on us in a way that genuinely made us feel like they were trying to right a wrong. From start to finish, they communicated clearly, openly, and without games or pressure. They gave us time to carefully consider our options and shared their own experiences as Subaru owners. It was such a seamless experience; I still get teary just thinking about it. Jonah, Martin, and AJ are the sole reason we have the most fabulous 2026 Outback Touring sitting in our driveway today. Will definitely be telling our friends, family, and coworkers about this amazing experience!

Hanania Subaru on Blanding installed a battery for me 29 months ago. The battery tested bad at the…read moreother dealership so I brought the car to Hanania Subaru to have it replace because of the electronics issues the bad battery was causing. Hanania Subaru did not want to honor the warranty, so instead said it was some connecter. The service tech went on and on about some tricky connectors, very illusive. The electronic problems came back as soon as I'm left the dealership. I was there for three hours.

I worked with Matt Stephens for a new CX-5 and I am impressed by his transparency and friendly…read moreservice. It is pleasant expereince.

First of all, Devyn was great as a salesman. But his finance managers pulling the strings are jerk…read moreoffs. Thomas and Jeremy did what typical finance managers do. They pressure you and gaslight you. They loved that our toddler came with us to distract us from all of their fees and things on the first day. They verbally told us things that were in accurate. One of them was confirmed by Mazda Financial themselves to be inaccurate. One of those things was that lease wear and tear covers over mileage, when it does NOT. We had the lease wear and tear on the CX5 we were turning in and still somehow owed over $1k in "upside down" equity. So what was lease wear and tear for? Their behind the scenes fees are ridiculous and when we first asked for the breakdown to be explained, they were condescending. "That's what the itemization is for" as if their itemization isn't the most blasphemous breakdown. They hassled us to come back and have a different finance manager (Jeremy), who was equally, if not MORE pushy and rude than Thomas, who by the way invited himself to the meeting with the other finance manager. He asked to sit through the meeting and foolishly, we let him. That idiot was randomly chiming in from the back like "don't worry, I got this boss". A lot of gaslighting. When we told them we wanted to unwind the revised contract that they sent us to sign in order to buy out her CX5, they got mad, said they probably sold the CX5 already and that they'd be right back. Then the GSM told him to come back in and basically tell us to F off and they were submitting the original deal. We told them from the beginning we wanted a car that was $100 less than what they put her payments at. When we expressed that, they didn't care. Instead, they pushed the deal through. I walked the lot and did not see the CX-5. So my guess is that they likely hid the car because they were worried that we may try to buy it back out. This dealership's lack of integrity and practices are horrendous and that's sad because not even Hodges Mazda was that bad. We will be reporting this deal.