Yesterday was a very sad day for our family. Due to age and illness, we had to say goodbye to both of our dogs. It was a heartbreaking day. [[HIGHLIGHT]]Dr. Jen and her staff were incredibly compassionate and kind.[[ENDHIGHLIGHT]] They truly understood our emotional state and went out of their way to help us, fitting us in during their lunchtime even though their schedule was already full. They took the time to meet with us, offered honest and caring guidance, and allowed us the space to spend meaningful moments with our four-legged loved ones. We simply want to extend our family's deepest gratitude for the care and kindness they showed us on such a difficult day. We appreciate you and what've you did for us! DK and Family read more

[[HIGHLIGHT]]Dr Vlad was such a great teacher and took the time to thoroughly explain and teach me how to take care of some issues with my senior pug.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The whole staff is great.[[ENDHIGHLIGHT]] I agree with what others have said- that the clinic is not trying to get money out of you, and definitely not without explaining everything in a way you can understand first. Dr Vlad was recommended to me by another pug friend for dental care. Thank you so much, team! read more

I'm writing this review 2 months after the passing of my beloved Syrian hamster Marcel - who lived to be 3 years (100 hamster years) old. I saw some recent reviews and would like to call out this business for the treatment of Marcel. Hamsters are different from other animals, as they don't go to the vet regularly unless there is something wrong. Traveling + driving to the vet causes considerable distress - as hamsters follow crepuscular/nocturnal schedules and sleep in their burrows during the day. Around May 2023, I noticed Marcel was walking with a slight limp on his leg. I thought at first it was a broken limb - and called Crossroads vet to schedule an appt. (it was the closest option) and suspected Marcel would be needing a pain medication like Meloxicam. I had called previously to see if I could bypass the appointment (as I was concerned about the toll of traveling on Marcel) just to get this generic med, and was denied - which I understood at the time given that I wanted Marcel to have an examination. When I got there, I had to wait an extra 20-30 min past our appointment time. While Dr. Jennifer was nice and gentle with Marcel she didn't offer much of an examination (it totaled less than 10 min) or explanation beyond a broadly vague "it's brain cancer" and "we don't do testing for that here" when Crossroads Vet is very clearly advertised as servicing exotic animals. I appreciated that Dr. Jen did provide alternative testing locations. They charged me $90 for this not even 10 minute exam (see image) and on the report even listed Marcel's birth date incorrectly as August 15 (when I wrote it was August 3). I understand the risk of testing on an elderly hamster but I was very distressed after hearing that conclusion without any sufficient exam or explanation. Marcel was so brave during the whole ordeal - and it was aggravating knowing I could have just ordered the generic Meloxicam for much cheaper online at Chewy pharmacy, and spared Marcel's traveling discomfort. I never received a follow up email or check in after this appointment as a first-time patient - which when thinking of long-term care, is a red flag. I wasn't noticing any results from the Meloxicam as Marcel's condition worsened while he was in palliative care - and called to see if there was a CBD like alternative for hamsters, and was prescribed Gabapentin. For this occasion, they finally let me bypass the appointment process to just pick up the medication (which totaled over $50 for a tiny vial month supply). This is where it gets VERY concerning: the vet listed on the Rx, Bruce Singbeil (a different vet who never saw Marcel) prescribed 0.25mL of Gabapentin when it was supposed to be significantly less - presumably 0.025mL (see attached images). I was already thrown off by the different vet listed on the prescription. 0.25 mL would have been a LETHAL dose for my tiny Marcel, and if I had not known what I know about hamster care and medication, I don't even want to imagine what would have happened. Even anyone with common sense could see how that dosage was so much for a hamster weighing 110g. I immediately called the office and barely received an apology from the receptionist - I never received a formal apology or accountability from the actual vet who made such a careless, devastating error. I saw a previous review calling Crossroads Vet out for a prescription error that led to the passing of a dog. It is horrible that there is continued carelessness and I will most certainly take my future pet children to other exotic vets - do better. read more

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After having a horrible experience at Banfield, I was nervous to go to another vet. [[HIGHLIGHT]]The crew at Crossroads were incredible and they showed my pup lots of love and made him feel at ease![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Thanks Dr. Vlad and Kit for being wonderful to my buddy.[[ENDHIGHLIGHT]] read more

Crossroads Vet - Veterinarians Near Me - Bellevue, Washington

[[HIGHLIGHT]]We are so thankful for Dr. Vlad (new owner) and Crossroads vet entire staff for taking such good care of the dogs in our foster-based rescue program.[[ENDHIGHLIGHT]] Dr. Vlad is compassionate, competent, and professional. Crossroads Vet is not corporate owned and will treat your pets like family. If you are looking for an affordable and accessible quality veterinary clinic that will take the time to get to know you and your vets, I highly recommend Dr. Vlad and Crossroads Vet. read more

[[HIGHLIGHT]]Thank you Dr Vlad and staff for saving Lars, our 2 year old Tegu![[ENDHIGHLIGHT]] After calling multiple exotic clinics in our area and being turned away, you heard our plea and understood that she could not wait days for a tail amputation. We would have lost her had you not helped us, her tail was becoming necrotic. [[HIGHLIGHT]]She is doing well and we are so happy that we still have our girl; tail or not![[ENDHIGHLIGHT]] read more

I had been taking my reactive senior dog to this vet to see Dr. Jen, the best vet we could have asked for given her anxiety. My dog has passed and I have a new pet rabbit. I am a first time rabbit owner, but I've done my best to research the proper care requirements for my little guy. That being said, I was EXTREMELY disappointed with the medical care he received today. The assistants we saw were lovely, but Dr. Bruce is an absolute menace to pet health and welfare as well as Crossroads Vet as a whole. I was going to bring a small towel to help with my rabbit's restraint, but I thought, "oh no, that won't be necessary. It's a vet clinic! Of course they'll have a towel or two for him!" Not at all During the appointment, Dr. Bruce said that he likes the exam table to be slippery so his patients can't attack him. [[HIGHLIGHT]]When my pet was being improperly handled by the assistant (who was trying their best under what I can assume is horrendous teaching from him), my Mom said, "oh it's okay, good boy" and Dr. Bruce said, "I think my definition of a good boy is different from yours".[[ENDHIGHLIGHT]] When he read us the rectal temp, we asked if it was normal- he didn't even give us the range. His temp was 102 degrees and he said that it was running high because he was stressed. Lo and behold, the normal rectal temp range for a rabbit is 103.3-104 degrees. So no, he did not have a fever, he was below normal, or more likely, Dr. Bruce doesn't even know how to put a thermometer up a rabbit's rectum properly and the reading was GARBAGE. He got his booster for his first Hemorrhagic disease vaccination and we asked about how long it would take to become effective. He said, "oh, I'd say about a week". I looked it up and Google gave me an actual response from Washington State University: "Most rabbits mount a robust immune response within 10 to 14 days after receiving their first vaccination. It is recommended that you wait 14 days before resuming normal activities or boarding. Common-sense biosecurity is still recommended (washing hands, cleaning contaminated shoes and clothing, avoiding known areas where infection has been reported)." I'm not a vet, but it sounds to me that however you slice it, he gave us incorrect information about the vaccination timeline too. If this info means it's effective after 10-14 days post FIRST shot, then he would already be okay. If it means it's effective 10-14 days after the SECOND shot, then he would need to wait about TWO weeks. This guy needs to have his license taken away. [[HIGHLIGHT]]Despite being informed that we are first time rabbit owners, Dr. Bruce did not explain what was going on during the physical exam at all. He did not even greet my rabbit properly. He did not even introduce himself to us, the owners. He did not ask us our names or if we had any questions. The entire examination was about five minutes.[[ENDHIGHLIGHT]] I can't believe I just paid $160 for the vet to purposefully make him uncomfortable on a cold slippery table, insinuate that he is a bad boy, give me incorrect information about his temperature, and then give me incorrect information about his booster. read more

Cathy is over 9 years old, and was born with respiratory problems, which also affects her sinuses and vision. Dr. Singbeil has helped relieve the swelling and her ability to eat. Here she is after a sinus rinse read more

Crossroads Vet - Cathy after a sinus rinse - Veterinarians Near Me - Bellevue, Washington

I can't believe some the reviews on here. I worked as a receptionist at a vet clinic for almost a year and am pretty aware of the standards and normal routines of the vet industry. Dr. Bruce has been nothing but great treating both my cat and dog within a week from each other. My dog got sick late last week during our first snow fall this year. After calling around to see who could fit her into their schedule (and ensuring they were open with the snow conditions), Dr. Bruce and the receptionist/vet tech (I forgot your name and couldn't find your profile online, sorry!!) were able to easily accommodate Gracie last minute. This morning, Jax, my cat, was yowling his head off after attempting to go up our stairs. I knew something was wrong when he wouldn't weight bare on his R hind leg and screamed when I touched his leg, so I called Crossroads Vet immediately. Again, the receptionist/vet tech was very friendly and able to accommodate our needs and, after confirming with the Dr, had us come in right away. Dr. Bruce performed a thorough physical on Jax and prescribed some pain meds. As he prescribed, if Jax still has pain in the next couple of days, we'll bring him in for X-rays but I greatly appreciate Dr. Bruce's attentiveness and not wanting to push to get X-rays right away (as was what I witnessed at the clinic I worked at previously). All in all, Dr. Bruce provided medicines for both of my pets based on their symptoms and I didn't feel like he prescribed anything or did anything they didn't need at the time. He also took the time to explain things in a way that made sense. Thank you so much for your help and thorough care. We will be back! read more

Crossroads Vet - Resting after his visit with Dr. Bruce - Veterinarians Near Me - Bellevue, Washington

I went to see Dr.Bruce at Crossroads Vet twice in the past four years for my backyard laying chickens that are admittedly more pet than farm animal. The first time, maybe 1.5/2 years ago for a hen who had abruptly stopped laying after two years of daily eggs. He couldn't tell us why that had occurred, but he did spend an ungodly amount of time trying to convince me I was "undeniably confused" about the true age of my newest laying hens we had raised from day olds during covid as they "couldn't possibly be laying yet". The way he directed the clearly new, young female vet tech in the room on what to do next with "Well, aren't you going to __?" three times in our ten minutes together in the back room got under my skin. I swore to never go back. Until two years pass and our chickens get attacked by a raccoon. We are desperate. Dr.Bruce quotes a surgery we can't afford, and we have to go the happy trails route. It was a sad choice. The vet tech takes Lucille to the back. Her squaking and fighting off death rings out through the whole office as the receptionist asks if I want a copy of the $240 receipt. The sounds of her squaking have haunted me for days-- her screeches an unwanted, intrusive thought. What I trust were humane experiences for my birds were not the same for me. While this office may host an experienced avian specialist, they have bounds to go in their people skills. Hard to say if this is a Dr.Bruce concern or a whole office concern. read more

Today was a completely messed up day. My wife and I had to let our beloved cat pass along. The weeks prior had us meeting with Dr. Bruce Singbeil and his team for treatment options. From a busted fang to insanely quick onset neurological issues, Dr. Bruce and his team treated our cat with fairness and excellent care. When it came time for our beloved family member to pass, Dr. Bruce and his associate stayed with my wife and I through the ordeal. The team was kind and understanding to our needs at all times. I lost my best friend today. It was his time to go. Sometimes people lose sight of the fact that our doctors are still human. Not every animal can be healed and not every life can be saved. The nice folks at the Crossroads Vet did right by us. When we choose to save another life, we will be returning to you. Thank you. read more

Crossroads Vet - My beloved and best friend. - Veterinarians Near Me - Bellevue, Washington

Crossroads Vet was highly recommended to me,when I moved here 2 years ago. I have 2 dogs, (one is senior). They contacted my previous vet for records I didn't have, which was a great help,as the previous vet wouldn't help in that way. Charlie and Jazzy have gotten the best treatment a pet mom could ask for. Dr. Jenn is fantastic. She is, friendly, listens to concerns, and thoroughly explains the next course of action. The staff is attentive and friendly, as well. About a month ago, the family adopted Carrie, dog #3. Dr. Jenn put our minds at ease after her exam. She is up to date on shots now, and ready to be a loving addition to the family. Thank you Crossroads Vet. You are fantastic!!! read more

I had an outstanding experience meeting Dr. Bruce for the first time. I'm new to the area and saw 2 different vets before meeting Dr. Bruce. I have a 10 year-old beagle who had an ear infection, a tumor in one ear and needed teeth cleaning. Dr. Bruce is not only professional, he is also compassionate (you can tell by his demeanor). I got to go inside the exam room with my dog and got to hold my dog while Dr. Bruce examined my dog,. The other 2 vet clinics I visited - took my dog in and told me to wait outside. Dr. Bruce showed me how to put the meds inside my dog's ears, He could have just sent me home with the meds, but he took the time to educate me on how to properly apply the meds by demonstrating it to me. Also, my dog has never had his teeth cleaned before - so it was his first time. Dr. Bruce did an amazing job of cleaning my dog's teeth. No more bad breath and my dog's teeth are super white! Dr. Bruce also did an amazing job of removing my dog's ear tumor. Two days after the surgery, my dog was back to his normal self. So happy to have found a vet for my senior dog. read more

DO NOT LET YOUR PET BE SEEN BY DR. SWEENEY! The other doctors and the staff are professional and competent, and I simply do not understand how Miss Sweeney could still be working there. To be fair, this is what happened: Our short-hair, 8 year-old, 6 pound Chihuahua, Coco, was brought in because of an anal gland problem, which is a somewhat relatively common problem per my understanding. Dr. Sweeney looked at our dog for a few seconds, and said she wanted to put Coco under so she could have a "thorough examination" where she could get in there and see everything. She also said our dog could have "colon cancer," which is an "aggressive form of cancer," which brought my girl friend to tears. Feeling unease by what she was saying, I asked Dr. Sweeney to look at our dog again. She then looked at Coco more carefully with a flash light and said "oh, one of the anal glands had burst. I can see that now." *SERIOUSLY? We saw the burst/opening on Coco's but before we even came in* Dr. Sweeney then went ahead and prescribed anti-bionics for Coco. We got capsules that are too big for a 6 pound dog so we requested tablets that we could cut up. (Keep in mind that we had received tablets at this vet in the past). Dr. Sweeney said they don't have tablets so we can just break apart the capsules ourselves. It was impossible to get our dog to eat the medicine inside of the capsules. It must have tasted really bad because we even tried peanut butter, chicken and rice, cheese, meatball..etc. Defeated, I called back and spoke to the receptionist at the vet. GUESS WHAT! They had tablets, and I was able to drive there and pick them up right away. If you want your dog to suffer for nothing, please be sure t see Dr. Sweeney. read more

They've helped out with my bunny and dog several times. Would highly recommend! The doctors are great and attentive and the staff is super friendly and helpful. read more

Been taking care of Smokey for years, always friendly and helpful. Thanks for saving Smokey's life!

i discovered my favorite chicken was not doing well today at 10 minutes to 5 pm. Dr. Bruce agreed to see her and she is now on antibiotics and starting to do better. I am grateful to him and his staff for seeing her even though they were officially closed. You guys are the best! read more

Crossroads Vet - Veterinarians Near Me - Bellevue, Washington

Do not take your Exotic or reptiles to this vet. I had the worst experience here. I was told my tortoise had no parasites when they ran a fecal, two days later I took him to the emergency vet and they said it was really bad. We paid crossroads vet for exams, testing and meds and they lied to us. This vet dosent know anything about exotics. We had to ask for fecal testing, he barely did any exam just took our money and threw meds at us that didn't work. I would not suggest this vet for Exotics. read more

I have a very nervous dog who has a hard time handling new situations and new people. In the past, she's required at least one helper to keep her from jumping off the examination table and she'll growl and bark and poop everywhere and it's a disaster. Today, we saw Dr. Bruce and his team for the first time and my dog was absolutely calm in their presence. They pet her, gave her treats, checked her belly and lymph nodes (which was why I brought her in) and everything was great. Thanks a ton. read more

Both Dr. Bruce and Dr. Jen are wonderful. They are always willing to answer questions and go above and beyond for our dogs. They also don't over prescribe treatments and procedures like so many other vets. There were a couple of instances where my dog needed to be seen kind of urgently, and the staff made sure to contact me when there was a cancellation. They also called to check up on my dog when he had to be hospitalized. The whole office is great. Their prices are reasonable, and they usually have appointments available within a few days. I feel lucky to have found this practice. read more

Our dog was not a patient at this hospital when she got bit by a raccoon and needed help. This hospital was pretty full but they still agreed to see her. Our own vet for years were too busy to save my dog and left her unattended, but Dr. Bruce made time for us and saved her! I am so grateful for Crossroads Vet and Dr Bruce! Thank you!!! read more

I want to use my right to freedom of speech to warn others. This is not libel, or bashing. ALL information is factual. Stay away if you love your pet. My dog died there in 2017. The clinic was sued and veterinary malpractice was confirmed by top expert. To me, shockingly unprofessional behavior, ignorance at finest, indifference and lack of compassion. Even though the vet Heather Hughes, who was taken care of my dog that day, and who had worked without renewal license, no longer at Crossroads Vet, same as assistants (just "kids" with high school diploma, none licensed), I still warn every pet parent do not trust this clinic blindly. I do believe, they will not fight for your loved one's life if something serious happens. What I learned, they do not value our fur kids life. Ironically, I liked Dr Bruce before tragedy happened, and had chosen him after checked a few local vets, but what I found out during investigation and legal process, changed my opinion completely. He supported Heather Hughes, who committed malpractice, and made me feel stuck in the mud providing false info, blaming and accusing me trying to defense themselves. PS: my previous review in 2017 was marked as funny by Crossroads vet employees. I deleted it. It was hard for me to handle it. The best defense is a good offense. It was so cynical since I have been suffering from PTS because of my fur kid death. It was funny for them knowing my poor dog was dying for 8 long hours bleeding all over, undue and exquisite suffering, while he was given prohibited meds, etc. Go figure what kind of people might work at the clinic and who take care of YOUR pet. I lost my dog, but do not want other pet parents to experience what I did. You have been warned. read more

We started going to bcvm about two years ago on the recommendation of a 4H member; we were looking for a vet who was good with small/exotic animals (rabbits, in this case). I have had various critters all my life, so have worked with many vets. Dr. Bruce is one of the most competent and caring people I have ever worked with. He knows his stuff, explains what he is doing and why, takes a conservative approach, and is good with all animals. He even made a house call for our very skittish store cat. The staff is friendly and competent, the advise is good, and the prices are reasonable. With a springer spaniel, two rabbits and two cats, we really need a good vet. We definitely have one in Dr. Bruce. read more

Dr. Fritz and the entire staff took amazing care of my Chihuahua, Marco. Marco fell ill last year and Crossroads Vet provided compassionate care for my boy during that time. Marco was boarded for over a week at Crossroads since he was ill and couldn't be left at a traditional boarding house. He was well taken care of during that time. Dr. Bruce worked with us for Marco's end of life plan and was very understanding and explained exactly what we should expect. It brought tears to my eyes when I received a card in the mail signed by everyone in the office regarding Marco's passing. It is obvious that Crossroads Vet cares about their animal clients and their families, they have gained my loyalty. read more

I took my kitty back to the vet for a physical & his shots. Dr. Jenn is fantastic! She answered all my questions and was really caring. You can tell she is passionate about what she does. I will be back for my other cat's physical soon. I highly recommend this Vet. read more

Crossroads Vet - My kitty - Veterinarians Near Me - Bellevue, Washington

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My sweet pug passed away on Friday 9/28/18. He was taken from us due to veterinarian malpractice from Crossroads Vet. My dog was prescribed 1 ml of bronchitis medication instead of proper dosage of 0.1 ml. Egregious error gave him TEN times the normal dosage for a dog. My fur baby fought valiantly to stay with us but couldn't breathe because his little heart was beating too fast. He suffered and was in pain all night. Eventually we ran out of all medical options and we couldn't see him suffer. He crossed the rainbow bridge peacefully next to mommy and daddy. We love him more than anything and we're broken without him. read more

Crossroads Vet - Veterinarians Near Me - Bellevue, Washington

Dr. Fritz and Dr. Bruce are wonderful. For the last two summers they've visited with our family dog Lu from Chicago, they have been his go-to doctors. Unfortunately, our eighteen year old dog finally decided it was the end of his road and wouldn't be able to make it back home in the end for his regular vet. They treated us warmly and patiently even though we hadn't been life-long patients of this practice. It's been a week since he's been gone and they wrote a very sweet sympathy card on his passing. My husband and I are looking forward to getting pups again once the void heals and we'll definitely be bringing them here for check-ups. read more

Rusty gets great care here, and we've been coming here for nearly five years even though we no longer live in Bellevue. I simply haven't found a vet even close to Dr Bruce's knowledge and willingness to fully explain information about my dog. I appreciate the he offers options and often suggests when expensive medicine or tests are not necessary. I'm really surprised by some of the reviews, as they are not close to my experience at all. We still go out of our way to come here! Crossroads vet has helped us through regular checkups, vaccines, and a stellar dental chew recommendation (virbac really work!) as well as a dog bite, a rough patch of bronchitis and a weight loss plan that now has Rusty at his goal weight! read more

Crossroads Vet - Veterinarians Near Me - Bellevue, Washington

Dr. Jen was great! Fit me in as a walk in for my cat I was worried about for a UTI as a new patient. Quick, professional, very thorough. Found my new vet clinic! Even tolerated my tyrant little cat. 5+ stars I'm going to start bringing my dog here too. Best vet I've ever been to. read more

I am so lucky to have found Dr. Bruce and Crossroads Vet! They have seen our rats, mice, chickens, cats, rabbits AND sugar gliders over the years and I have always been impressed with the friendly, knowledgeable, helpful staff! It seems as though I bring him a challenge every time I'm in there (my pets can be a bit high maintenance) and he and the vet techs rise to the occasion every time! A few years ago Dr. Bruce diagnosed and successfully treated a rare neurological disease in my cat. What really stood out was the ton of research he did on his on time instead of simply sending me to a specialist, thus saving me hundreds of dollars. I wish MY doctors spent so much time and care with me! I highly recommend Crossroads Vet read more

Crossroads Vet - Our chickens love Crossroads Vet! - Veterinarians Near Me - Bellevue, Washington

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I don't write yelp reviews very often. My fiancé and I just moved here from CA. We have two cats who we treat like kids. I don't take them just anywhere. I searched online for a while trying to find a vet in the area and came across crossroads. There were many other vets closer to our house but to me a 10-15 min drive is worth a good and trustworthy place. Took my cat in today and they were extremely professional, fast, kind and inexpensive. We were in and out in 20 mins and well informed. I will be taking my cats back again if needed. read more

Dr. Bruce is so wonderful. He is so kind and clearly loves animals. He has a warm demeanor, but is very professional and does not make you feel rushed. My bunny was very sick when I brought him to Dr. Bruce, and Dr. Bruce was compassionate throughout. it turned out to be very Traumatic, but would've been 10 times worse without him. I would highly recommend crossroads vet to everybody. read more

Compassion, know how, and efficiency, all in one place. These guys care about the animals they help. I couldn't even get into the emergency and was seen here in 24 hours. Now our puppy is on the road to recovery. Thank you! read more

I can't say enough about this Veterinary hospital! Dr. Bruce and Dr. Jenn as well as the whole staff are just wonderful. I was searching for a new vet clinic after an unpleasant experience with my previous one of 25 years. I bounced around and then when Covid started I could not get an appoint anywhere within 2 months. I had a 14 year old pug who needed to be seen and Crossroads Vet got me in the day after I called. Then I got to go into the exam room with my dog which was unheard of at the time. It's been 2 years since that first visit and I have been so impressed with the honesty and care they show to me and my dogs. There's no up selling. If the Doctor doesn't think something is needed they don't push for it, and I have been told a few times that I can get a medication elsewhere to save money. I have never had to wait even 5 minutes for an appt. They have an on-site lab so there is no waiting for blood test results. 2 weeks ago it was suddenly time for me to say goodbye to my pug who was now 16 and a half years old. I was able to go in right before closing and have privacy as we let him go. As horrible an experience as this is, they were so nice and sat with me while I fed Teddy treats until he took his last breath. I really appreciated their patience as it was hard for me to walk out the door. I'm very happy to have found this clinic and recommend it to all of my friends with pets. read more

First off I'd like to say this care center has been kind to my puppies before. But however with a traumatic incident that I have just experienced recently, this vet has lost my respect, trust, and my business. I had recently brought my puppy in for treatment and diagnosis of his vomiting. He was placed in their care from 9:30am to 4:30pm. Throughout the time I had made a couple phone calls for check ups. Every time I ask how he's doing I get a similar response along the lines of,"he's fine, he's happy and vibrant". Around 12:30pm I come in to the vet to check on him. They tell me again he's fine and getting treatment and some x-Rays needed to be done. Fair enough. Around 3:30 pm I call again to ask how he's doing, the same response along the lines of, "he's fine he's still doing good and happy" so that eases my heart. As I arrive at 4:30 to pick my puppy up. What I saw was shocking and horrifying. A piece of skin along with the fur had been essentially torn off or ripped off right below his right eye. He was essentially in a terrified state and relieved to have seen family. I immediately asked the doctor, who was in charge of overseeing my puppy, Dr. Kathleen Koppa on what had happened??? The response I received from Dr. Koppa was "I don't know" and "he might of scratched himself on the cage" and persisted it was nothing and perceived to walk away. At this point, in my eyes as a dog lover my puppy is not a pet, it is almost like a family member. To drop your family member off to a care center and to come back to see that a dime sized portion of their skin was torn away from the bottom right eye would have anyone asking what happened? From my own experience it certainly didn't look like an injury caused by the cage it looked like a dog bite or someone using thier latex gloves and accidentally torn off the skin and hair by his eyes while holding him down. Throughout this debacle I never received an apology. I went back to look at the cages they had kept my puppy. It did not look like anything from the cage could have dug a wound so deep and close to his eyes. But again they persisted it was the animals fault. Again never an a apology. Their next response was, "there's no way we can be with him 24/7 and monitor him every second", that in part I can respect and say okay fine. But what angered me most was when I called earlier to check on my puppy they kept saying he was doing fine and was happy. That angered me. When I received my puppy he was frightened and terrified, nothing like the happy vibrant mood they described. The lack of professionalism throughout the clinic was highly disappointing. I later on stormed out but I caught Dr. Bruce Singbeil on the way out and I asked him what happened? He pretty much came at me with the same response as Dr. Koppa and went home. The following day I get a call from Dr. Koppa telling me to come back to Crossroad Vets to prescribe some antibiotics or creme to place on the open wound. This in turn fueled my anger, the audacity of them to call me and tell me to make time in my day again to drive back to the vet to pick up medicine they should've prescribed to me yesterday was absolutely ridiculous, the tone I received on the phone was disrespectful and rude. I later hung up. A few minutes later Dr. Bruce Singbeil himself calls me up to apologize on behalf of Dr. Koppas non professional way of handling the situation and again requested me to bring my puppy back to the Vet to get the creme and medicine. As I arrive it was Dr. Koppa who greeted me and my puppy and finally apologized but her tone was again rude and sarcastic, at the end of it she slammed the clinic door behind her in such an unprofessional manner that it personally disgusted me. I personally called Dr. Bruce up to the front of the clinic he in turn was polite and respectful and we were able to sort of sort out the whole ordeal in a way. I again personally will not be going back to this vet and will be billing my medical bills to them from a different clinic who will check and treat the eye injury received from Cross Road Vets. The lack of professionalism has increased dramatically at this clinic. read more

Crossroads Vet - Veterinarians Near Me - Bellevue, Washington

I feel absolutely comfortable telling pet owners to avoid this place like the plague. I took my cat here a few months ago after she was starting to act odd. She wasn't using the litter box and she was licking herself more than usual. After doing some research it seemed like it could be an anxiety disorder or even a bladder infection. I was able to get a same day appointment (the only reason this review is two stars and not one) and we took her in immediately. I'll be honest, my cat is not good about leaving the house. She is a very nervous cat and it takes quite a bit to get her in the pet carrier and to the place, but she complied and was fine along the way. Once getting there, we waited only a short while for the vet to come in. I honestly cannot remember her name, but I was surprised. She seemed extremely nervous to be around us and didn't even talk much. This is where the horror started. The assistant grabbed my cat in such a way where her eyes seemed to be bulging out and she was already uncomfortable. She began yowling and hissing like I've never heard her before. So what does the assistant do? She starts shaking her while keeping her grip on her neck. Full on shaking her head around. I became extremely agitated and looked away. The vet began her exam and started touching her stomach and my cat became so upset that she seemed to let out a scream. The assistant started shaking her so badly to the point where I actually screamed "oh my god!!" I was so shaky and scared for my cat and I looked down at her and she was shaking as well. The vet and assistant stopped and looked at me for a second without saying a word. The vet finally told me that without the cooperation of myself or the cat she would not be able to do the exam, but it sounds like a bladder infection. So she stopped there. This all took place within 5 minutes. I walked out of there with a bill of $120 for the exam and 5 pills. Oh! And my cat did not have a bladder infection. We took her to another vet a few days later. Turns out she was just reacting to some new cat litter. Also, the assistant did not shake my cat around to get her "cooperation." It was much more calm. Please do not take your pets here. Especially if they are nervous cats. Our pets are our children and they deserve the best. read more

I have two hens, and my regular vet is not equipped to treat them. There's the Bird & Exotic Clinic on Aurora, which is where I took my hedgehog, but it's a real hike from us and I hate street parking on Aurora with all that traffic flying by. The idea of trying to do that AND manage a hen was mind-boggling, so I did a Google search for chicken vets and found Crossroads. Bellevue's not too far and I knew there would be a parking lot, so I booked there. Booking: Easy Finding: Pretty easy (it's in a big shopping center, next to Petco) Parking: Easy Receptionists were friendly and nice, even though we were ten minutes late. Doctor and vet tech were compassionate, professional, knowledgeable, friendly, and personable. Since I have two hens and the one I brought in turned out to have a parasite, the doc treated her and gave me a dose to take home and treat the other hen, free of charge. Highly recommended as a poultry veterinarian. If they were closer I might actually switch over for all my vet needs, I was that impressed. read more

I would not be writing this if I did not receive ads from you. As stated on your new patient form, my email was for clinical use only, not for sending promotions for products. In regards to your examination, I was in the exam room at 2:41, out by 2:48. I immediately took my dogs to Loyal Companion Animal Care the next morning. You should reevaluate how you run your clinic because there's a reason why they're 5-stars and why I would go out of my way and drive for half an hour one-way just for a check up. First evaluation was free, took an hour, and ~$150 lower price than your quote, including an X-ray that you did not include and consider before extracting my dog's teeth. They treated my dogs with compassion and able to do the same ear and mouth exams more effectively without use of any restraints. Best of luck Dr. Bruce. read more

The entire staff here is friendly and knowledgeable. The office and exam rooms are clean and there is rarely a wait longer than 5 minutes in the lobby to see the either Dr. Scheduling has a much quicker turn around time than I've experienced at other vet offices and they can fit you in if you have an immediate health concern for your pet. Highly recommended. read more

My Bernese Mountain Dog Pup has been going to see both Dr. Fritz & Dr. Bruce since she was small enough for me to carry. (Not possible anymore, girl weighs 51 pounds at 4 1/2 months!) I have nothing but great things to say about the whole staff, I trust them with my little mischief maker and know they really care about Charlie. We started off with getting her shots and general puppy stuff. Coming home from a short trip to Europe though, Charlie developed a lot of problems. First she caught fleas somewhere and we thought she was allergic to the bites. (Which she is)... But then we found out she had a corn allergy. How? She swallowed a 2 1/2 inch corn cob which blocked her intestines. :( We had her in for emergency surgery after she threw up repeatedly. I was really distraught but I knew she was in good hands. Two weeks later she has a clean bill of health and is back to tearing up phone books and running around, tail wagging. The staff at Crossroads don't mind me calling in to ask questions. They respond to emails I send with photos of Charlie's progression and are always happy to guide me in her care. Having a great Vet makes those scary visits easier, especially when they are so knowledgable and compassionate. Thank you Dr. Fritz & Dr. Bruce and everyone at the office! You guys are great! read more