BUYER BEWARE!!!
Thor and Crossroads build crap and camping world sells it to innocent people everyday knowing it's junk!!!!. Now crossroads is deleting any negative posts to their page and blocking unsatisfied customers which makes it even worse. Neither seems to care at all about integrity, quality products or customer service. We bought a brand new crossroads zinger 32 RE at camping world in December 2013. camping world was terrible! They tried to slide in almost 3K in warranties and roadside assistance we told them we didn't want. We caught it on the first bill we and canceled it in time but the manager there never processed the cancelation in his end. (Chad livley, Thank god he doesn't work there anymore) After 6 months of calling the lender and camping world everyday they finally refunded our money but they had to apply it to the loan (for some reason they could not send check or put it on card even though we traded and put deposit down) We brought it home and loved it but as soon as we started using it we realized everything they used to build it was cheap and slapped together without any regards to quality. Within a few trips we had over 20 issues some of which were major; On the first rain alone we noticed the gutters weren't pitched correctly, the door leaked and 2 windows leaked. All the water on the roof ran right down the middle of coach and in the window in kitchen. I went out in the pouring rain and noticed that they hadn't even sealed around the window I had to get silicone and fix it myself. On the second trip we noticed that the paneling inside the bedroom was coming off because the manufacture didn't staple the paneling. On another trip we noticed that the exterior paneling was bowing out and whipping in the wind when we drove on highway (later we found out they didn't staple the exterior paneling either). Once the warranty was close to expiring we got our list of over 20 items and took it back. Although we couldn't stand the thought of going back to camping world we had no other option. After a month of trying to nail Thor/crossroads down on the repairs camping world began working on our unit in December 2014. Crossroads tried to cut every corner they could and even instructed camping world to just dry out the rotten wood and give it back to us (hoping the rest would come up on our dime) When camping world was working on our list and opening trailer up they found leaks everywhere. The front door and 2 windows have to be replaced, the exterior paneling wasn't stapled on front few studs so it was about to blow off, both slide outs had to be removed and replaced along with front nose and seals, slide seals have been leaking since it was built, both slides are sitting in shop floor, the entire floor has been ripped out, the walls are rotten and have to be replaced, all the kitchen cabinets and entertainment cabinets are damaged, all the plywood in the living room is removed, all the paneling is off in the bedroom, both gutters had to be redone, all appliances had to be detached and reset, all kitchen plumbing being removed and replaced and the list goes on and on. They have had my unit for over 6 months and are still not done yet. They wouldnt give me a new unit. Theyve fought every attempt for decent repair, I asked to reimbursement for lost payments they refused. I asked for compensation for the time wasted driving back and forth to repair shop (159 mile round trip) they refused. Camping world even asked me to call manufacturing company myself to get repairs made. I asked for a warranty extension and they refused. In summary Thor / crossroads builds about the sorriest RV on the market camping world sells them everywhere and neither company stands behind their product and neither cares if u waste your hard earned money or time. BUYER BEWARE CROSSROADS AND CAMPING WORLD ARE TERRIBLE COMPANIES ACROSS THE BOARD FROM THEIR PRODUCT TO THEIR ETHICS AND CUSTOMER SERVICE! Our unit has leaked since the day it was built I am just thankful we caught it while it was still under warranty. Take our advice, Buy anything else from anywhere else. if you have one of these units sell it or get it checked, I'd guarantee its leaking! Anyone feel free to Email me at homeprollc@gmail.com for more details. I will be glad to send pictures if it helps someone else not make the same mistake. read more