The Crossings have been my home for the past 3 years. The empathy and understanding of the apartment managers is something I look forward to every time I walk into the front office and I have received nothing less. Shout out to Devin and Ebony for their awesome communication skills and ability to make this place feel like a home compared to an apartment. Love it here. read more

I Just moved in a two months ago and everything's been okay except for the dumpsters. ... it's not that they are overflowing it's that instead of putting their trash in the dumpster they leave it on the ground beside the dumpster instead. It's absolutely disgusting. Lastly people leaving coke cans and water bottles in the plants and McDonalds bags in the parking lot. It's not a good look at all. read more

If I could provide ZERO stars I would. Do not sign a lease with The Crossings Apartment complex in Metairie, LA. They are part of the 1st Lake Properties group and is the worst kept complex I have ever witnessed. They are running scams to charge tenants for new carpet, appliances, etc. instead of replacing these items when tenants complain during the course of their lease. We signed a lease in August 2020. Upon moving in we had issues with the following: *rips and stains in carpet *substandard appliances- refrigerator went out the 2nd day after move in. There were several work orders submitted however subpar repairs were done instead of replacing. The refrigerator made a consistent knocking noise. This was never resolved and we were told we just needed to "live with it" by maintenance as his apartment there had the same issue. *Dryer consistently had a short and never fully repaired or replaced. *toilet tank cover did not fit properly as it was for a larger toilet. This was never resolved. *one of the stove burners never worked consistently and overheated when it would turn on. Due to appliances being old and substandard, the electric bill would range from $300 to $400 a month for a one bedroom, 700 sq. Ft apartment. I requested a breakdown from the electric company regarding what was utilizing the most electricity. They determined 70% of my bill was due to these appliances consuming more electricity than normal. Upon move out, we were charged $1,000 for carpet replacement! I have requested several times information on when the carpet was last replaced as it was definitely not new when we moved in. I have yet to receive this and I continue to get a bill from them. Their maintenance staff is a revolving door of individuals with barely any knowledge of how to repair/replace appliances in the units. The outdoors is worse. Falling wires in breezeways, rusted railings that are just painted over vs. repaired properly or replaced. We were concerned about safety when we moved in and was assured the property is secured due to being gated. In the 12 months of the lease, the security gates were consistently broken therefore allowing anyone to enter into the complex. This place is managed by slum lords and they will continue to make excuses for their lack of attention and accountability for the upkeep of their units. read more

Do not rent here, the office has high turnover rate and new hires are unprofessional. Assistant Manager of The Crossings LaVonne Evans-Martin does not have decorum to address lease agreements and lacks client facing skills. She does not even present herself as an ambassador rather argumentative and not trained on client service calls. Assistant Manager of The Crossings LaVonne Evans-Martin think threats serve best for retention and fails to follow legal guidelines and rights of renters. Wish the company would have training on micro aggressions and client facing skills. read more

Do not rent here, the office has high turnover rate and new hires are unprofessional. Assistant Manager of The Crossings LaVonne Evans-Martin does not have decorum to address lease agreements and lacks client facing skills. She does not even present herself as an ambassador rather argumentative and not trained on client service calls. Assistant Manager of The Crossings LaVonne Evans-Martin think threats serve best for retention and fails to follow legal guidelines and rights of renters. Wish the company would have training on micro aggressions and client facing skills. read more

Very Spacious, Easy Parking and reasonably Pricing was the only perks of staying here until I was finally granted a breaking of my lease !!! On the same date of moving in it was 6 gigantic roaches in the unit. The assistant manager said they had just sprayed and that they would clean them about before we start moving in furniture. I took it amongst myself to fog the unit with Bengal and also spray unit perimeter with Bengal Gold before loading Uhaul to move in. I called assistant manager to ask if she can open windows to air out the unit because my fiancé was 7 months pregnant with twins and didn't want the fumes in and also to clean up any residual dead roaches. After moving in we realized it was an infestation!!! We asked them over and over to help with problem before the arrival of our twin boys and honestly they did all that they could. They had numerous pest control companies and also cut into both walls to seal the bathtubs and nothing helped. By month 3 we started requesting to break lease do to this huge problem. On a good day it was killing 6 humongous cock roches, average day 10+... They would not break the lease and kept giving us the run around to call this person they've done all they can do and eventually the Twins was born. It was to the point of loosing sleep to make sure a roach don't get on them or crawl in there beds ect... The breaking point was one day I was at work and my fiancé called crying that they are coming non stop from behind the refrigerator. So I called the emergency after hr line and they sent a maintenance guy to spray foam and that still didn't solve the problem... they installed weather stripping by the hall closet to trap them in there, and at the front door. When I finally got in touch with corporate and spoke with her about the problem she seemed very sincere and said she will allow us to break the lease. This was mid January 2020. I asked her to put it in writing and she never did she requested to come and view the unit so I agreed. A week later she arrived. I showed her pictures and walked her through and during her visit of course 4 Big Roaches showed there presents. She noticed the frustration in our eyes as we held our 2 month old babies and told the property manager to break lease and expedite the security deposit, also stated if it's anything we can do let us know. This was on February 2nd. We was out of the unit that Saturday February 8th and returned keys that Monday February 10th. Upon arrival they had another attendant give us a bill for days that we was there in February. It upset me because my mission was to leave there property before February to avoid paying another deposit, rent, and paying them to live in roach headquarters. But she made sure to finally put it in writing on that date to keep the full deposit and also send a bill. We paid the bill but also decided to write a review and also attach pictures to help the next resident for that apartment. To show you how god works I ran into a post office worker that lived in the exact apartment and said she had that problem while living there also. Front office made it seem like no one ever complained as if it was something new. They also said that the unit will not be rented out until the problem was solved so why charge a prorated fee it your gonna demo the unit to find the broke pipes that they are coming in from? As I figured the unit was occupied within weeks.... read more

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Every night, I lay awake in my bed dreaming of ways to get out of my lease. My ridiculous 14 and a half month lease. The apartment itself is fine. Seriously lacking in storage, but I do have a dishwasher and a washer/dryer, so that counts for something. The location is convenient enough to Target, etc, and traffic getting down to the CBD isn't toooooo crazy. My problem is this: This place has the thinnest walls ever. So thin that my neighbors alarm clock wakes me up every. single. morning. So thin that I can hear my neighbor clear the phlegm out of his throat, which is something he does at least twice a day. So thin that if I'm in my bedroom, I can literally hear the stream of urine coming out every time he uses the restroom. And I only wish I was exaggerating. About 3 weeks after moving in, I contacted the rental office to see if they'd let me out of my lease. I was working crazy hours and not getting ANY sleep because my neighbor is apparently awake and noisy 24 hours a day, and I was reaching that point of exhaustion where it becomes impossible to function. I'm 90% sure that when I was signing my lease, they mentioned that there was like a 30 day trial period, and if I decided I didn't want to live there that I could be out by the end of the month and no harm, no foul. The lady I talked to the day I called to complain said I was wrong, and that in fact it would cost me over $1500 to break my lease. Instead, she said she'd call my neighbor and tell him to pipe down. He was quite for about 3 days. But it's not his fault. While I do think he may be a little hard of hearing based on how loud he talks and how loud he keeps his TV, I think it's highly unlikely that he has exceptionally loud piss. I've asked numerous times if there's anything they can do or if they have any suggestions, and all they do is shrug their shoulders and say things like maybe I should try to keep some background music on to drowned out any unwanted noise. Really? I can't have peace and quiet in my own apartment? I fully understand that I will likely hear noise from my neighbors in any apartment I live in, but I think being able to hear bodily functions of people in some one elses bathroom is a little ridiculous. I cannot WAIT until my lease is up. The only way they could get me to renew is if they gave me free rent for an extended period of time, and even then I'd have to think about it. read more

It's been good stay here, no issues with maintenance or support staff. Pretty well maintain community.

It has been one month since termites have eaten through my room walls. They sprayed and have never come and fixed the holes even though it has been two weeks since they sprayed. Termites have been all over my bed, my clothes, and essentially everything I own. The office has seen many pictures and videos of these termites and has offered nothing off my rent even though I have not been able to stay in my room for a month. This is only one of the many problems we have had. The office has tried to fraudulently charge us for a cap to a pillar that was not capped before we even moved in. Before we moved in, they showed us an updated and renovated apartment, telling us it would be exactly the same and it is not. They advertise that they accept dogs, but they have a blacklist for over half the breeds. They have also given us violations for cigarette butts and we do not even smoke cigarettes. read more

It's an awesome apartment. I've been residing here for almost two years now and so far, my stay here has been quiet and safe. I like the location because it's very convenient as it is near the bank, restaurants and the Lakeside mall. The neighborhood is also quiet and the people are great. I have a one bedroom apartment with fine floor plan, that comes with all kitchen appliances and good amount of closet space. Outside has a beautiful poolside, lovely landscape. The staff is always there to meet every need, any problems that may come up, they resolve at a reasonable time, the groundkeepers and neighbors are just as nice. I guess that's why I've been here for this long now, and I'm glad I chose The Crossings Apts. read more

You are so right!!!! The walls were too thin. My neighbors played music almost everyday!!!. You just have to hang in there. I feel bad for you. Plus management kinda sucks. I was out after 10 months. In fact i ran out. i moved out before my lease ended completely. I'm sorry. I hope it gets better read more

I really like the location and convenience to everything in Metairie and not that far from New Orleans. The staff is friendly and very helpful when I needed to transfer from another 1st Lake the property they were able to handle the paperwork with no problem. I would definitely recommend this property.. read more

I have embarked on my one year at The Crossings. I have had an amazing experience with the maintenance and management team thus far. Maintenance responds in less than 24 hrs. I love the prompt customer service and the convenience of the location. Property grounds and landscaping are lush and meticulously kept pools. I would definitely recommend this apt complex. Come give it a try you'll be glad that you did!!! read more

Management gave us a party recently with food and door prizes. Management has been upgrading the exterior of the apartments, the landscaping and the pool furniture. The people that work in the office are very friendly and helpful. I enjoy living here. I feel safe. read more

I've been living here for 1 year, and the only complaint that I have is that the parking isn't the greatest. Some of the residents really need to learn how to part IN BETWEEN the lines, and not to take up two spaces. If their vehicle is too big to fit in the space, there is off street parking. A little inconvienent for them, but it makes it hard for me, especially when I have to get my 18 month old grand-daughter out of the car by myself. Office staff is great, they know you by name. Very helpful & understanding. The walls might be thin, but I don't hear my neighbors alarm clock, or their bodily functions, unless I happen to be sleeping on the adjoining wall, and I don't do that. Overall, I'm glad that my daughter found this place. Update 9/12/14: The parking has gotten better, as the lines have been repainted. I am enjoying living here, as I have made friends with the people 2 doors down from me, and my new next door neighbor is my "niece". I do have to say, that the dumpster situation does need to be addressed. It should be emptied more often, and it is disgusting when having to walk over trash to throw away trash. I know that some of the trash that is around it CAN be put into the dumpster, but some people are just too lazy to put it in it read more

I've lived at The Crossings Apartments since August, 2009. First in the 3 bedrooms on 2nd Floor and had never had a problem. If any repairs needed completed they were done in a very timely manner and so continues to this day. After my surgery in December, 2009 I asked to be moved to a 2 bedroom and the 1st level and this was taken care of as soon as one became available. And my neighbors have almost been considerate and even assist me when I am ill for one reason or the other. Staff has changed often; however, I've never had a problem and any time I need to report an issue it is readily taken care of from outside to inside. Thanks, ladies and gentleman - keep up the good work. I know it's not easy taken care of all of us. Marion R. Henderson S108 read more

I have been staying here with my family for over 2 years. Its a good apartment to be in. Descent facility, with nice pool and prompt service. read more

I've lived here for three years. Love it's convenience to Causeway and Clearview. The walls are a bit thin but so are most apartments. I just ignore it. My upstairs neighbor is always apologizing for the noise he makes. I wish they would make one pool for adults and one for children. read more

I stayed in 1st Lake properties before with little to no issues, until I move to this property. It is the absolute worst apartments I have ever experience. The buildings are old and falling apart. They will sell you this dream of newly renovated apartments not the case. Every month I had a maintence issue and the property manager do not care, all they care about is the rent being paid. The walls are paper thin! You can here everything! I never experience anything like it. Do yourself a favor and do not move here. read more

I just wanted to commend the staff of this property of what a great job they are doing. This includes the office staff and maintenance. This is definitely a great property to live at. The only little glitch may be the parking at night. It gets a little tight if you're not in by 8pm. read more

STAY AWAY!!!!! If I could give this zero stars I would. This is the worst apartment complex I have ever lived in. Be prepared to be told the apartment you're being shown is the ONLY one available (even though they advertise over 70 properties that they own). Be prepared for old, disgusting and stained tiled flooring that they REFUSE to replace. Also, be aware that they do allow smoking in the units so you WILL have to breathe in secondhand smoke even if you are not a smoker. They tend to pay more attention to the condition of the pool area that is maintained almost everyday than they do the actual apartments. Also, be prepared to have every employee that works for 1st Lake Properties to be handling your file and be in your file. The rental office is very unprofessional especially when it comes to 'fixing' things. There is no storage in these apartments. They're a decent size but nowhere to put your things. It is safe though. One last thing, be prepared to walk across the street to throw out your trash. The only good thing I can say is that the neighbors are quiet and the washer and dryer is in the unit. read more

The Crossings is a great place to live! I've been here for almost two years and don't regret anything since I been here I've been able to move my family from a 2+2 to a 3+2 after my first lease. Management down to maintenance all work together to make sure we are all safe and secure and the grounds are nice and neat. Don't plan on going anywhere no time soon especially with the new upgrades coming soon I've seen them for myself and it's a good look. My family is very happy with the space that a three bedroom flat has to offer here, with a washer and dryer "in the apartment" ,Ha ha try finding that minutes away from the interstate and the mall. read more

Been living here about a year and it has been great. Maintenance is very timely usually responds within a days time. Also the front office staff is very nice and accommodating. Me and my roommate have really no complaints about this apartment. read more

The crossings is a great place to live. The staff is wonderful and professional and work very hard at keeping the residents happy with their stay here. It is almost 9 months here and I would recommend anyone to move here. Very clean and you are made to feel right at home. Surroundings are very clean read more

Moving into the Crossings has truly been a blessing. This gated community and all it's amenities are wonderful. I believe my stay here will be a fulfilled one for me and my family. The staff is very pleasant to work with and it's nice and quiet. Thank you 1st Lake Properties. Thank you again. read more

My roommate and I have lived here for about a month after finding that this apartment complex has the most bang for the buck with a spacious floor plan, full line of appliances (including washer, dryer, stove, fridge, and dishwasher) and pretty affordable rent given the square footage. Upon moving in the apartment was very clean and most everything was in perfect working order. The neighbors are very friendly, although living in such a large community does lend itself to lots of children which for the most part are well behaved. The grounds are well kept aside from the dumpster which gets pretty atrocious around the beginning and end of the month due to people moving in and out. Another dumpster would be highly recommended for such a large community. Parking is nice and the pool area is always pretty clean. My one complaint would be that minor maintenance issues are not given any sort of urgency and can even be forgotten. Upon moving in I requested a lock be replaced. It was never even looked at until my third request in a two week span and when they did come out to look at it they did not solve the issue they only gave a temporary fix. Hopefully more urgent issues are given a different level of care and priority. The office staff seems friendly and helpful. I haven't had an issue with thin walls as of yet as mentioned in the other reviews.... maybe the two bedrooms are built with thicker walls or maybe my neighbors are exceptionally quiet. read more