The owner was super kind and helpful. He let this Californian in with welcome arms and the work out…read morekicked my booty! Super attentive to detail. Other members were encouraging as well!

Great gym, knowledgeable trainers, great community of cross fitters. Doesn't get better than thisread more

Finally found a gym that encourages me to exercise regularly!…read moreIn the past, I would just pay monthly for a membership and not go. I wake up WANTING to go to Hotworx. My husband even joined shortly after me, which makes it even more fun! The studio is clean, safe, and family oriented. I am greeted by name when I come and go.

I love my gym! The sauna, the team that works there and the…read moreweight area! They always have it nice and clean and the vibes are great.

Hands down the best gym I've ever been to! The PT's are all amazing...they genuinely want to help…read moreyou achieve your goals and will go out of their way to make it happen. I actually enjoy going to the gym everyday...which I never thought would ever happen! We're more like a group of friends now! Regular gyms just don't cut it! If you want results and you want to train with the best PT's, this is the place to be! #BurnFitNation

An excellent place to work out with friendly service that makes sure you sweat and get the…read morefrustration at the end of a long work day out. I enjoy my time here and is one of the few gyms that i dont mind coming back too

I was highly impressed with the employees that work at the Durham location. They went above and…read morebeyond their job description....thank you all for making me feel so welcomed!!!!

management & ownership are the absolute worst!! They could care less about their members. I see why…read moreso many people have left bad reviews and decided to find better gyms. Clearly they allow anyone to operate a planet fitness , shameful.

I had a great experience with Ashley, the operations manager at this location (Copperfield). I was…read morefrustrated with an account issue that went into collections after dealing with the Spring location, and I was ready to cancel my membership. Ashley helped me by looking into my account, talking to upper management, and keeping me updated. I didn't need to follow up with her at all. Now my account issue is resolved and no longer in collections. She did a great job handling this which is RARE with new gyms.

The gym is beautiful and has all the newest equipment, but there are a couple of major issues. For…read moreone, the child care room is very close to the front door and has no gate. When we were there, there was only one staff member watching the children and it was chaos. Anybody could have come in and grabbed a child, or a child could have easily wandered out. I absolutely don't feel comfortable leaving my daughter there and won't be taking her back until/unless this is resolved. Secondly, the Babe Cave area had no air conditioning--or at least it didn't feel like it. It was suffocatingly hot and all the girls there agreed. I walked out looking like I had been in a sauna. The gym just opened this week, so I'm hoping these kinks will be worked out soon. Otherwise, it has great potential.

Writer has been a valuable consumer to PF Steeplechase for over a decade (10 years ) . However,…read moredue to their " Predatory Consumers Practices and Elderly Abuse. After a workout ‍ I was offered a Hydro Massage it was delightful, however it came with a Catch ", I was not made aware of until I spoke with a representative from Silver Sneakers through my current Health Care provider . My Free Classic Membership was converted to Black Card costing me 50.00 per month Absolutely out of my budget instead of informing me of Pros and Cons . I am definitely in my Feelings as I should be I was deceived. I only wish it was zero score for review ! I made a Blindly Decision !!

I am extremely disappointed with my experience at Planet Fitness and the lack of transparency,…read moreprofessionalism, and respect shown by both staff and management. When I broke my foot earlier this year, I was never informed that I had the option to freeze my account. As a result, I was charged all year long despite not being able to use the facility even once. When I addressed this with staff, I was told that I was "allowed to freeze my account only once" and that if I didn't extend it after three months, that was on me. At no point was I ever informed that an extension was required. Instead of helping, the staff dismissed my concerns and insisted I would continue to be charged. Planet Fitness has increased fees without notifying members, and the policies--which used to be reasonable years ago--have become confusing, inconsistent, and frankly unfair. The response I received from the gym was clearly written only to protect their reputation, not to help resolve the issue. I remain stuck in a contract I was misled about, and I have paid for a service I could not use due to injury. UPDATE - November 19, 2025 This situation escalated into one of the most unprofessional and disrespectful experiences I have ever had at any business. I brought my 78-year-old mother, who is hard of hearing, to join me for a workout. What should have been a positive experience turned into a complete embarrassment. The individual who claimed to be the manager - identified to me as Rodrick - spoke to both of us with a rude, dismissive, and condescending tone. My mother struggled with her phone, and instead of assisting her respectfully, he barked instructions at her, demanding she download the app, provide her email, and take a photo immediately. She was made completely uncomfortable. We were then told she could not use the infrared light therapy and that only I could. From the beginning, Rodrick made it extremely clear that we were not welcome and could not fully enjoy the amenities. The situation escalated to the point where he told us to leave if we didn't like it. I have been a paying member for three years. This year alone, due to my broken foot, I have been able to visit the gym only twice. For my second visit to be ruined by a manager -- who behaved more unprofessionally than any employee I have ever encountered -- is absolutely unacceptable. My own employer does not speak to me the way this young man did. Planet Fitness has taken my money while providing almost no usable service this entire year, and the treatment my mother and I received was disgraceful. I will be filing a formal complaint with the Better Business Bureau, and I expect Planet Fitness to address the conduct of this manager immediately. For anyone considering a membership: Be aware that cancellations require paying multiple fees, annual fees are increased without notice, and the "all-club access" membership comes with strings attached. Ask many questions, because the information provided to members is inconsistent at best. I will be extremely hesitant to return, and I will call ahead to ensure this manager is not present. His behavior was unacceptable, unprofessional, and deeply disrespectful. Planet Fitness, you have some explaining to do.

I started going to this gym a couple of months ago, and overall, it's a really good deal and a nice…read moreplace to work out. The facility has everything you need -- plenty of machines, a sauna, and even bootcamp classes. The trainers are attentive and will step in to help if they see you struggling, which I really appreciate. That said, it can get very overcrowded, especially during certain hours. I'm not hating on anyone trying to better themselves, but the guest policy seems a little too lenient. It feels like there's no real limit on guests during staffed hours, which makes it tough to get on machines -- and some people just sit around on their phones. Another issue is the lack of enforcement of gym rules. When I first took a tour, management said things like sandals and barefoot workouts weren't allowed, but I've seen plenty of people doing exactly that -- even walking barefoot on the turf area, which is both a hygiene and liability concern. There's been some turnover with staff and management lately, but everyone I've interacted with has been friendly and professional. Despite the crowding and minor issues, I still like the gym overall and would recommend it -- just be prepared to go during off-peak hours if you want easier access to equipment.

If I could put in a negative rating I would. Stay away! I canceled my membership 8 months ago via…read moreelectronic signature in store and written via certified mail. Neither were accepted - look into how often this happens! There's a pattern - something I wish I had looked into prior to joining. I've been working out for 30 years at local and national chains, and this has been BY FAR the worst experience I've ever had. STAY AWAY!!!!!!!