Getting a membership at Mountainside was a really good experience thanks to DJ. He went out of his…read moreway to help me and made everything simple to understand. Super respectful, easy to talk to, and just overall a genuine person. Definitely made me feel comfortable getting started here.

I joined Mountainside Fitness excited by the story. Friendly staff. Smiles. Free towels. Community…read morefirst. That story falls apart fast. I hopped on a Precor treadmill and tried to connect my iPhone. No luck. I asked staff on the floor if there was an app. No one knew. I went home and did a quick Google search. Precor uses the Preva app. Downloaded it. The app immediately asked for a club code. I called the Chandler location. Spoke with two people. Neither knew what I was talking about. I called two other locations. Same result. I finally spoke with an assistant manager. They checked with the general manager. Still no answer. Not a single person knew that Precor even has its own app. That alone was surprising. What happened next was worse. The assistant manager told me to call corporate. I did. The person who answered had clear attitude, no answers, and no idea who could help. I was then given the phone number for a local Precor sales rep. That is not a support experience. That is a handoff. I am writing this from two perspectives. 1) As a club member, this was frustrating and disappointing. 2)As a business consultant, this is exactly the kind of frontline failure I would escalate to ownership. You promote premium equipment, but your staff is not trained on basic features members actually use. You promote friendliness, but the experience felt indifferent, plus corporate attitude. You promote community, but new members are left to figure things out on their own. Mountainside Fitness started with smiles and towels. Somewhere along the way, the smiles stopped meaning much. (P.S. gave two stars because the physical gym is nice, equipment is good. But then again, that is the entry level expectation that every decent gym has. Customer service is the differentiator)

I think this is an overall nice quality upscale gym. It's definitely more health spa vibes than it…read moreis full inclusive athletic training center. I wish ultimately they had more smith machines, but all these complaints are so small compared to the wonderful classes offered and services there. I have gone to almost all of the group lessons, including a private or two and found the coaches to be amazing kind and incredibly knowledgeable. The lockers are clean and organized as well. Would recommend

Great amenities, excellent staff, makes you want to go. I never feel like I am forcing myself to go…read moreto the gym, it's great.

Happy to find a La Fitness near our hotel with a basketball court. My son was able to warm up and…read morepractice over the weekend we were here for travel ball. This gym was cleaner and less busy than the La Fitnesses I've been to. Staff was friendly and there was a good amount of equipment. It is located near a bunch of my favorite shops as well.

I've been coming to this gym for the last several years and the last few months have been…read moreunbearable. Let's start with cleanliness. I've found multiple roaches near the stretching pads and was told they sprayed for pesticides. Not sure if that was inside but what are the lovely health benefits of rolling around in pesticides, dust bunnies and sweat! The problem might be the front desk staff trying to hit on people just trying to workout while one 60+ year old janitor is on shift busting their back (all the respect in the world for these ladies btw). The sauna is not very clean with sweaty paper towels stuffed in the corners. The bathroom drain is always backed up and a plumbing company is there almost monthly to snake them. Second issue, staff. Machines are constantly broken and take months to repair. Not all but a few workers will get a nice little lift in while clocked in, leaving weights behind and front desk unattended letting the floodgates of high schoolers in for social hour. I'm willing to guess a majority of them don't have memberships. Third, the environment. The shift from going to the gym for a workout has shifted to chasing tail and creepy games of eye tag with grown men hunting girls down, like a lion on the Serengeti. What goes from a simple hello turns into a 30 min conversation blocking the only machine that this place has. I've tried showing up at a different times to avoid all of these issues and seem to get faced by all them at once every time. I just want to end this with, I've never written a review before but just seeing LA Fitness falling apart is not a pretty sight. Closing nicer facilities around the valley that offered better amenities such as steam rooms, towels, a clean pool and spa has not been a smart move. Keep up the outstanding work fellas!!!

Ever changing workout that gets great results! It has become my second home, fantastic people…read moreeveryone cheers you on as you progressively get better at the exercises! Great warm ups and cool downs, have not gotten injured or been seriously sore ! Love it!

From the owner: Welcome to D1 Training, the place for the athlete. D1 is an elite training facility for anyone with…read morea fitness goal. Whether you are an adult looking to get fit and gain strength, a collegiate athlete with your eye on a pro league, or an aspiring athlete as young as 7, D1 programs deliver! Our results-driven adult programs and outstanding scholastic programs equip our expert coaches to help any individual. Backed by decades of science and experience, D1 Training offers age-appropriate, prescription-based programs, specialized facilities and equipment designed to power you to your goals.

Went for the free trial they displayed. Not actually a free trial if you don't live close you walk…read morein full out their paperwork and then tell you it's $20 a day. Quite disappointing when you're looking for a gym and they advertise it as such.

I am loving Fit Society. The workouts are challenging and fun. The coaches are awesome and the…read moreclasses are different each day so that keeps it interesting. If you're looking to get into shape give Fit Society a try!

The front desk staff at this location is just phenomenal, a big change from years past (although I…read moredo miss Brooke I from a couple years ago). Ryan and Brian in particular have been courteous, kind and super helpful with my questions. Whatever management is doing, keep it up! And keep your staff happy and encouraged so it spills over to members. Makes a huge difference for us!

My sons went into EōS Fitness, Chandler (Gilbert Rd & Germann Rd) to sign up, and what should have…read morebeen a simple process turned into a frustrating and inappropriate experience. While they were at the front desk, I was on the phone with the employee assisting them, Gideon. Instead of clearly explaining policies, he questioned a legal guardianship situation and actually asked me, "Aren't you the parent?" and challenged how an 18-year-old could be a legal guardian. That is completely out of line. There are many legitimate situations where a guardian is not a parent including serious circumstances like terminal illness. It is not a front desk employee's place to question or challenge that over the phone or at all. Rather than providing clear guidance, Gideon gave inconsistent and confusing information about minor memberships and guest policies. The situation was then steered into requiring two separate memberships one for the 18-year-old and one for the 15-year-old which was not clearly explained upfront. This felt like unnecessary upselling driven by confusion rather than transparency. What should have been a straightforward signup became stressful and uncomfortable for both of my kids. Instead of escalating to a manager or handling it professionally, the situation was made worse. I would not recommend this location. If your situation is anything outside of a basic setup, expect confusion, pressure to purchase more than necessary, and a lack of professionalism.

5 Star rating doesn't seem high enough for this review. We…read morehad a slight issue but because of Shad Andreas (the new personal training manager) top-notch customer service skills, fast thinking and his constant communication with me, he came through with flying colors and I was totally satisfied and happy with the outcome. Shad worked hard to make things right and it showed, very much appreciated. What a fantastic decision to transfer him to this facility in Gilbert to "fix" things, he definitely is in the right spot and will go far. During my dealings with Shad last week, I dealt with numerous others that definitely deserve recognition for their patience, helpfulness and just being kind over the phone. Chase was the one answering the phone and wanting to help, good listener and never just transferred me to get me off his line, he truly wanted to make sure I got to the right person. Andrew, the assistant manager is also in the right position, he truly is there to serve MountainSide's customers. Last but not least is Chandler the manager, talk about making things happen for the good of the customers and the follow up is amazing, something you don't find anymore. Tom Hatten, owner of Mountain Side Fitness really has alot of great people at the Gilbert Location he can be proud of. THANK YOU to everyone and thanks to Tom for MSF, great facility !! (The Gilbert location has amazing up to date equipment and can be a model fitness centers for others)

I've been a member at Mountainside Fitness in Gilbert for about a year and a half, and…read moreunfortunately my last experience was disappointing enough that I canceled my membership. One morning I was taking my 2-year-old to the Kid Zone when he urgently needed to use the restroom. We were clearly in a rush, but the front desk employee stopped me and insisted I scan a QR code before letting us pass. The interaction felt unnecessarily strict and passive-aggressive. If I didn't have a membership, I wouldn't even be able to use the Kid Zone, so the situation could have been handled with a little more understanding given that I was trying to help my child get to the restroom. What made the experience worse was the tone. It felt like a scene was made in front of my child over something that could have been handled calmly and quickly. For a gym that charges close to $50 a month, I would expect a higher level of customer service and basic courtesy. I spoke with someone at the register afterward and was told the manager would be informed, but it has been over two weeks and I haven't received any follow-up or apology. Between that experience and the already high membership price (especially considering the sauna often smells unpleasant), I decided to cancel my membership. I'm very disappointed and will be going to a different gym moving forward. Unfortunately, I can't recommend this location based on my experience.

This gym has a great vibe with clients that are genuinely focused on their fitness. The new…read moreequipment is also a great addition!

I love my gym family. I've been working out here for over 2 years. The second time I came in Ryan…read moreat the front desk greeted me by name!! Most trainers and members are so nice and encouraging! I train with Alan Bennett and at 68 I am in the best shape of my life!! If you are looking for a gym that's not a "big box" gym this is it!!

The 4 times I've been to try and get set up with a membership through One Pass Select I was met…read morewith blank stares. No other gym has given me issues with One Pass, this gym is extremely convenient in terms of location however I can't get anyone to help me.

I'm a Black Card member and wanted to meet my son at this gym as it's closer to him…read more I like to use the hydro massages each day after my workout. I was only able to use it once because the bed and lounge were broken every other day. One of the employees even told me they're broken a lot. The bathroom was not the cleanest either. Floors were sticky and trash was overflowing. Plus is it's close to my son, it's never super crowded and the staff is always so friendly.

Kayla is amazing. If you want to build lean muscle mass she can help you or if you want to drop…read moresome weight you're in a great place. I drove from Chandler to Gilbert to get here.

Kayla was amazing, I dropped a lot of weight. Her program is amazing. I drove from Gilbert to…read moreChandler because I heard Kayla was so amazing. Her ability to help people understand their diet and the foods we eat helped me understand in a different way.