They sent my prescription to my house requiring a signature for no reason. Every time it arrived I was not home and ups had to send out a special truck to redeliver it. I requested that I not have to sign for it and two people agreed. It was fine then a random employee called to confirm I didn't want to sign and all of a sudden the packages started being delivered to a ups location. The pharmacy denied doing it, but ups said the pharmacy requested the change. I'm incapacitated and unable to get essential medicine. They won't fix it after I've tried fixing it over four times. It delays days of medication. I find this poor service and bad medical care. read more

Above and beyond the call of duty. Great with pets and people. Elaine will do whatever it takes to make sure the customer always comes first!!!! read more

My brother was at psych hospital for months, this pharmacy is 3 minutes away from said hospital. Prescriptions for discharge were called into this pharmacy that were essential for discharge the next day.My mother called this pharmacy to confirm that they had it in stock,she was told by owner eileen that they would have to special order it for $200 my mom agreed because Eileen the owner stated it was the only way to get med. Eileen played with my mothers heart strings and stated to her that her paying this money was the only way to get the med for son to come home. Come to find out that this pharmacy is a supplier for the mental hospital in Katonah, so i will be following up to see how many other patients this woman has ripped off and picked up medications at other locations without permission. Eileen is a co-owner of this location with her husband, has no credentials to be working in a pharmacy let alone to be picking up meds for a patient from a CVS then passing them off as own.my mother got a text saying brothers prescription was ready for pickup (same med) at CVS in danbury. This text was at 12:54pm, Eileen had gone into the CVS and violated HIPPA, picked up the prescription and brought back to her pharmacy. When my mom noticed the text she called cross river where she was told to just delete the text and was sent as a mistake. I called CVS and found out that the med was picked up by a woman 5 minutes after it was ready, at 1:04 pm and that was in fact not a mistake. CVS stated that med was sent there and picked up by woman, used personal debit card with no pharmacy assoc. I went to this CVS location to review video footage, Eileen the owner was seen giving my brothers name and DOB to pick up medication from entirely different pharmacy, she paid $10 for my brothers insurance price for this prescription standing at the counter asking for his medication as if it was for herself while my mother paid her 200$ to "special order". After finding this information out I went into cross river to question why she sent it to another location and picked it up violating privacy rights, stated she was given permission and was doing a favor, is not the case. while overcharging us $190 for this medication in the process. I was 2 minutes from the CVS in question where she illegally picked up a med that did not belong to her and not one phone call was made to family . She stated she spoke to my mom and got approval to pick up the med for her, that phone call never happened. Why would I pay someone $200 to pick up a $10 medication from another pharmacy when i was right down the road. I then called police to the pharmacy after Eileen was on a phone call stating she had my mothers CC information written on paper on some desk somewhere and became to be hostile on the phone. I found that extremely violating considering she charged $200 for medication she did not even provide as a pharmacy. The medication even had a CVS logo on it not a cr logo. Eileen went into another pharmacy as a civilian and picked up a prescription that was not supposed to be there in the first place. Staff at CR called Eileen on the phone since she wasnt there when went into question the matter,was very rude and stuttered to answer questions involving the matter. After being questioned she said whatever and had her staff refund the 200$. Pharmacist, owner of the store, stu (Eileens husband) showed up while police were talking to my partner and I explaining the situation.Once the police left stu came up to my personal car and stated that he was sorry and he did not know what happened.Stu stated that there was no such thing as a special order fee and when asked where the 200$ amount came from he stated that she must have come up with that number for her time.Stu was told that we would be following up with police and pressing criminal charges for impersonation and fraud.Stu then began begging not to do that and asked if there was anything he can do to smooth it over. I stated that his wife committed fraud as well as impersonation and could have switched the medication in that box with anything.This woman should not even be behind a pharmacy counter with no credentials,let alone telling people my brothers name and DOB outside of the pharmacy. Eileen as the owner of this pharmacy took it upon herself to transfer the medication and not let anyone know, gauging 190$. Stu stated that maybe she charged for her time to drive to ct, I told stu that i could have picked it up and that no phone calls were made to pt or family getting permission for this. I would not trust this pharmacy if my life depended on it. The amount of begging that stu did before we left to not press charges or push the matter further makes it seem like this has happened many times before. If we had not gotten a text from the different pharmacy we wouldn't have ever known. Please don't trust this pharmacy! Below is pic of her picking up his meds at CVS read more

Cross River Pharmacy - owner of cross river pharmacy picking up med at CVS - Pharmacy Near Me - Cross River, New York

It's the pharmacy I just was going to use since we just moved to this area. When I came in to pick up my prescription around 9:15am, the senior lady who was behind the pickup counter was talking to another lady in the back, she saw me but didn't say hi or came to offer help right away. As I was waiting for her to finish her rumor talks, their phone rang, then this lady came back to the counter and grabbed the phone, without eye contact or greeting me, even without telling the other person on the phone to wait a second and attend my need first. Since I gave her respect to finish her rumor talks, but she didn't show her respect to me to address my need with a priority, I walked away immediately and this is not going to be my pharmacy ANY MORE. read more

I rarely write reviews but I encountered the worst experience ever from the lady behind the counter today when picking up my eye prescription - it was beyond bad service, it was straight up rude. Would strongly recommend you avoid this place at all costs. read more

An amazing pharmacy! For decades my wife and I have adopted special needs cats and dogs, many requiring prescription medications that needed to be compounded. We've always depended on Stu at Cross River for their meds and he has never let us down, even though we live in another state. (Once when FedEx lost a compounded med, Stu immediately arranged for a staff member to drive it--without charge!--directly to our house so that the dog would not miss a dose.) He provides an invaluable service--so different from, so much better than the chains--and he does it with warmth, caring, and exceptional knowledge and expertise. Ken P. Norwalk, CT read more

I love this pharmacy. They're knowledgeable. Not a CVS. They take time to explain anything you're concerned with regarding your medication. Everyone has always been polite. And very sweet. I truly appreciate this kindness So glad they're near to me. read more

Wow! What an incredible place! They go way above and beyond and in this day and age, that's almost impossible to find. Stu is kind and caring and super knowledgeable. Not just a pharmacy, they also have jewelry, clothing and just about anything else you might need. Great store! Can't wait to go back! read more

This is a great local pharmacy that sells gift items, cards school supplies as well as filling drug prescriptions. The owners are wonderful and always make an effort to get an item for you if they do not carry it in their store. It is conveniently located and a pleasant place to shop. read more

This pharmacy has everything. The staff is very friendly and seems to be eager to help. I would definitely recommend supporting the Cross River Pharmacy. read more

I was in this "pharmacy" for the first time today. The staff was pleasant, helpful, and went out of their way to make me happy. I was actually there to buy a gift because I saw a review that they had everything. We could have spent two hours in there just for fun. Figurines, costume jewelry, baby clothes, all high quality. I am sure their prices are too high, but for the convenience, time and selection, it's worth it to me. We will go back to get an even better look soon. read more

This is not CVS. The Pharmacist Stu really goes out of his way for the customers. My elderly mother would not take her medicine because it tasted awful. Stu ground it up and mixed it with chocolate syrup and now she takes it no problem. This is such a big deal for me. I was just at CVS at Ridgefield and I was at the pharmacy counter for 30 minutes because the woman at the counter was so uninterested in getting my prescriptions correct. This just would not have happened at Cross River. read more

The lady at the pharmacy counter acts like she's doing you a favor by even serving you. Gave me some weird look before I even walked up to the counter (not for the first time), and is never friendly except to people who appear to be regulars. I try to support local businesses but this one needs to value its customers more. read more