Poor care, my mother says she would rather die than go to Whiston!!…read more
The place is new and soulless, clean and tidy, but no care, staff talk between themselves, while you stand waiting to ask for help. They managed to lose my mothers belongings, broke her hearing aid, they could not understand how important a hearing aid is, thinking shouting at a deaf person is the only answer.
When you ask for info the Drs answer was I have not seen her, the nurse pulled out a scrap of paper from her pocket!! what happened to records?
To telephone you need a password, but you have to go in to get the password, the system is just not right.
Car parking a joke, no info on the web site, even parking attendants telling you to park on the grass, taxi ranks full of cars parked in the wrong place. Not enough disabled bays, so cars just dumped all over the area.
WH Smiths is so expensive just to buy water or sweets, at least Costa Coffee was ok.
All in all It was very disappointing, when the care is so bad for patients they say they will not press the care alarm again, it must be bad. Some nurses were lovely, but it was never the same staff each time you went so confusing and upsetting for elderly people.
Come on Whiston, do some fine tuning, make the patients feel cared for, and improve the food, terrible compared to Newton. Its not only medicine that gets people better.
