worst service ever bought a fridge freezer said could…read moredeliver on monday so paid in full plus delivery i get half way home got a phone call to say could not deliver monday morning and said could deliver thursday morning guess what no show called they have done nothing and still no sign of fridge freezer Date of experience: February 11, 2023

I found Conectrol while searching for converter/transformer for my American products. The first…read moretime I entered, I it was a little busy and it took the staff a while to recognize my presence. Its Spain and customer service here isn't typically 5 stars so I expected it. However, once I spoke with someone, they were very friendly; the clerk did his best with my Spanish and pleasantly smiled as I walked away. I was tasked with bringing back the specific electronic that needed the transformer. So I returned with my flat iron and different gentleman located the transformer for me. It was priced fair at 11 euros. Unfortunately, once I got home, it didn't work. My flatiron would barely heat up and the transformer burned. I felt a little anxious about bringing the product back, not sure if they would refund me or try and give me store credit. However, they remembered me the 3rd time around and gave me a refund with no problem. I would definitely return in the future. They were the only store of 5 that had a transformer. The staff was also very patient with my not so fluent Spanish.

Call before going. They were closed today during normal business hours.read more

Child had soccer tickets gifted and his phone died Child had…read moresoccer tickets gifted by family to Real Madrid game. He needed his e-tickets for tonight or no access to the game. His phone connector stopped working and he took responsibilty to go the Plaza Rio2 with his S8+ in tow to get an adult here to help him. He came home with his new charger tried to charge and it didn't work. Walked back immediately another 30 mins to the all in 35°C weather determined to fix his problem and exchange. He was told for a refund he needed an adult. Now he needed an adult? I guess profit has no age, only refund. I left work to go with him, manager refused provide her name and Mario handled her proxy refusing to provide her name or any reference for the staff we dealt with. Though she signed the consumer complaint report, after stating the law in Spain does not protect customers if they opened box. HOW DOES ONE KNOW IF THEIR PRODUCT WORKS AFTER BEING SOLD SOMETHING INAPPROPRIATE ANYWAY? When I asked what she'd feel like if this was her child she agreed she'd doesn't care she's there to get paid!

It's probably not cool to say this: but Fnac isn't brilliant. I understand that it's a massive…read moremulti-national and it's probably contributing to the demise of small retailers across Europe. But...there's just so much stuff, and it's all in one place. Spread across multiple floors of books, DVDs, comics, music, stationary and electronics, this place was a paradise for me. I could have lived in the little reading area between the books and music section quite happily. Prices are decent enough, roughly in line with the high street. But it's really just a joy to wander around. Located in the bustling Sol shopping district, it's a great spot for gifts for the discerning nerd in your life.