There's a reason this airline is rated best run in the world...IT IS! Our managing partner…read moreinsisted I go to London during the height of the coronavirus pandemic, so I reluctantly took Emirates to Heathrow. If you've never been on a giant Airbus with just seven passengers with about the same number of flight attendants, it's an experience not to be missed. Flying for several hours, we all got to know the cabin crew well, plus each other. The pilot, co-pilot and navigator even circulated through the cabin once autopilot kicked in. Emirates won me over as a passenger for life by upgrading my already-cheap business class ticket to first class (they upgraded the whole plane to keep all 7 within easy walking distance LOL). On a normal flight, Emirates has great service, terrific food and very comfortable seats. We took them on a recent vacation to Zanzibar, so I knew they were stellar. If given a choice that includes them I will ALWAYS pick Emirates from here on. They freely pass out expensive champagne and there were two showers on the plane plus a full manned bar. The flight attendant even indulged my curiosity to see the "honeymoon suite" complete with bed and rose petals LOL. The strangeness started at the airport on both ends: maybe 2 dozen people were in the whole place (see pic). Emirates boarding can feel pretty exotic...the uniform includes a nod to their Dubai headquarters with an unusual loose scarf attached to a pillbox hat (sort of 1960s Pan Am meets the Arab world). Both the crew and the passengers are like a United Nations cross-section of the world. With Emirates cabin crews, they don't employ cranky unhelpful grandparents wearing Crocs with modified t-shirts and wrinkled pants. While diverse in ages and nationalities, the cabin crew is remarkably well-dressed: sleek suit and tie for the men, high-style dresses with pumps (impressively worn the whole flight) for the women. None of the cabin or flight crew were Emirati, they hailed from Asia, Europe, Africa and the US. Everyone was unfailingly polite (almost Stepford Wife-like). One nice and unexpected touch was all the free time everyone on board had. This must be what it was like to fly in the 1940s, and felt pretty glamorous chatting casually with all onboard, despite everyone wearing a surgical mask when not eating or drinking. No one even cracked a smile at my face mask plus plastic clear face shield (courtesy of the surgeon hubby, hehe)...people even asked how to get something similar.

Emirates is a great airline, if a little expensive. It has more baggage allowance in economy than…read morethe other airlines - up to 30 kilos. Its pretty flexible, and the staff service and food are both very good. They are professional and efficient, so you know that you are in good hands. The stopover in Dubai also makes for excellent duty free shopping. You can buy anything from electronics, watches, jewelery, and clothes to alchohol and even win a sports car! Or more reasonable Arab delicacies like stuffed dates. This is a very good airline, and the baggage allowance gives you a world of freedom to shop to your hearts content.

The airline has poor service. Both flights with egypt air we're over an hour late and the…read morecommunication was poor. No vegetarian option provided!

From the owner: EGYPTAIR is one of the world's pioneer airlines. Established in May of 1932, it became the seventh…read morecarrier in the world. EGYPTAIR joined the Star Alliance network, the largest airline alliance in the world, to offer its customers better flight connections and more comfortable travel. EgyptAir is the only airline based in MENA region that is part of the network.

I've only flown with Kuwait Airways once and I'm going back July 2000, and that was a flight from…read moreLondon Heathrow to New York JFK. I have to say, I was not that impressed with the airline service whatsoever. But I prefer these guys better than Ryanair and easyJet.

I wish there was option for less than 1 star, I have travelled with so many different airlines and…read moreKuwait airlines is worse of all, crew members are ok but this airline is worse, they dont care about your time your luggage at all

Flew in Club Suites the other day and it was a decent experience. Booked direct and was able to…read morecheck-in online with a boarding pass, pending document verification at the airport. Terminal 5 at Heathrow is for British Airways with a separate check-in for Club. To my surprise, the queue for full service check-in was quite long. There was a dedicated bag drop line along with a document verification line. The priority screening was helpful for Club passengers although the security process was rather chaotic.... Boarding for long haul flights at B gates is a couple tram stops away. There are limited food options once at the B wing. The 777-300ER was in great shape, especially the cushions in Club Suites. There was a sliding door with my suite which was available after takeoff. I was extremely impressed with the catering out of Heathrow, which seemed to be done by Do & Co. Each course was presented and plated separately. The quality of each course was excellent. I was serviced by the in-flight manager whom addressed me by name with every interaction, which was surprising. Between meal services, I found the crew to be lazy as I had to head to the galley to get more water, some snacks, or a drink. Rubbish wasn't collected from my seat either. The dust bins were rather hard to find in the galley. My flight from Heathrow departed on-time and arrived on-time to SFO.

I booked a flight from Cyprus to Washington for my friend's wedding. I paid extra so my ticket…read morewould include baggage and seat selection with no additional fees. A few days later I received an email stating BA changed my return flight to leave from Baltimore not Washington Dulles. Since I will be unable to travel to another city and state for the flight I asked to be rebooked on a flight leaving Dulles. I was then informed I would need to pay to pick my seats. I told the agent I already had a ticket that included seat selection but was told there was no "free seat selection" on my new flight. I said my seat selection wasn't free but included in the ticket. They said because my flight changed due to "operations" that I would need to pay for seat section. I paid €170 for seat selection. Seven days later I received an email saying something was wrong with my booking and to call. After a 27 minute phone call I had to reenter my credit card information and was told I needed to check back in 7-10 days to see if the card was actually able to be charged. It really doesn't make sense to fly BA again when there are better options out there.

I am writing to let people know how unfair Swiss Airlines is to the flying public. They are holding…read moreus hostage with their RIDICULOUS RULES. Let me tell you about our exasperating experience so far. We booked a Business class round trip from Malaga, Spain on December 18, 2023....to board a cruise ship in AUCKLAND on December 20th, that's a very premium time to travel...and we paid over $13,000 for those flights....you pay more when you fly during high season...so no problem there. There are 2 segments to our cruises...one starting on December 20th in Auckland ending on January 4th in SYDNEY.....then the second one is from SYDNEY January 4th to January 21st ending in SYDNEY. There's a reason I am mentioning the dates. Due to an important family event, we had to cancel the December 20th cruise from AUCKLAND, now only able to go on the January 4th, 2024 cruise. So, I contacted my Consolidator, to make flight changes...thinking now that we're flying AFTER the Holidays, the airfare should come down somewhat. But to my ASTONISHMENT, I was told that we needed to pay a LOT MORE. SWISS AIR NOW is telling us that we need to pay ANOTHER $2,695.00 EACH, A TOTAL OF $5390.00 added fare for a flight AFTER all the HOLIDAYS. So we decided that ok, we don't want to pay the extra $5390.00, so we will then downgrade to Premium Economy for the outbound to Sydney. WRONG!!!!! we were told that SWISS AIR DOES NOT ALLOW VOLUNTARY DOWNGRADES....RIDICULOUS....they are holding us HOSTAGE. WHAT is their reasoning for not allowing us to downgrade??? If we cancel the entire flights, we will have such a big credit balance with Swiss Air, and at this time...not interested in Flying Swiss Air anytime soon. And they WILL NOT refund the monies to Us. Tell me what is wrong with this picture???? Why can't we downgrade ??? OR, WHY is the fare so much higher flying to Sydney , which is closer than AUCKLAND....and it's AFTER the Holidays. We prefer to stay in Business class, we're seniors and need comfort for those long flights. They are being Unreasonable. Swiss AIR, we ask that you'll reconsider your position. Review written by Marie Schwartz. August 23, 2023.

They lost my daughter's bag and pretty much ignore us when we try contacting them. Except for the…read moreone time we actually spoke to a real person who was extremely nasty and arrogant. Dealing with this airline has been just about my worst customer service experience ever and I have had some bad ones.

Air India often have the cheapest flights to Canada and the seats are roomy enough, often moreso…read morethan their competition, that is really where the positive stops. Their website is useless and no-one seems to answer the phones, so you'll need to book through an aggregator site like Last Minute. Their curry is dry and unpleasant (I thought so and I eat more curry than most Indians, the same feelings were expressed by the Indians sitting next to me). Take a sandwich! Unless you are into Bollywood, or Indian TV, there is no in flight entertainment, so pack movies on to your IPhone! Security is much tighter than with any other airline flying out of the UK. They take photocopies of your passport when you get on and you have double the number of security check. Great for safety, terrible for morale. Then again, when I flew, the flight was half the price of Air Canada or BA.

Just don't go on it…read more The planes are literally held together but duct tape the in-flight entertainment barely works, i was just lucky that I download stuff to watch Tips if you want to go on: 1. Download your content to watch there 2. Don't rely on no duct tape being near you seat 3. If you are Ryan Trahan reading this: just try for your self And to be honest ryanair is better and thats also bad so thats saying something

This location for the Singapore Airlines office isn't as convenient as when it used to be in…read moreCentral London but fortunately, these days, you can deal with them mainly over the internet. Singapore Airlines is my favourite airline and judging from their numerous industry awards, a lot of people agree with me. Their main strength is in their service, which is always friendly and not forced. You feel that they serve you because want to, not because they have to. They fly a modern fleet and were the first airline to fly the new double decker A380. I've spotted this plane numerous times at Heathrow as well as Singapore but haven't had a chance to ride it yet. They have an enviable punctuality record and on the one occasion when they had a major breakdown, I got a 3 days all expenses paid, 5 star hotel holiday in Zurich while they flew an engine out from Singapore for the plane. We were fed and taken on tours, all for free. The onboard service is great and you don't get a feeling that corners are being cut. The food is good, always with a choice of Western and Eastern options. Their jewel in the crown though is Changi Airport in Singapore, which is like a huge shopping mall with bamboo gardens, a swimming pool, free cinemas, free use of internet facilities, free video games, a hotel air-side, multiple eating options and if you're there long enough, a free city tour of Singapore. I once booked a 6 hour stopover deliberately so I could spend more time at this airport! Singapore Airlines, you're the best!

I have been trying to get hold of Singapore Airlines by telephone. The number shown here is "not…read morerecognised". Why is it so difficult to get in touch with them?

Well. I got to Germany ok and I was a United fan…read more My flight back home took a turn. The first leg of a two leg journey home was canceled. I got an email telling me. United had put me on Eurowings, who was useless. Trying to reach someone is obviously not something they want, since it's next to impossible. 4 hours of trying to reach United, on the night of my goodbye party, I was worn out. I had text, app messaging, and phone calls all going, in hopes I'd get help. I was on hold 20 minutes and was disconnected. That happened twice. I got a reply on the app and was told that my flight wasn't canceled. He told me I should check the website, which I did and it showed canceled. As I ended with him, the text feed hit and that representative showed that yes, indeed, the flight was canceled. He offered to book me on the next day, which I declined. I needed to be home when I planned. So, I had to leave 4 hours earlier and has three flights to get home. But, it would get me home. I'm really grateful for that rep. Once I got to lax I learned that my bags didn't make it and were lost. Nobody really cared that much, but everyone was friendly. So, I got home three days ago. I'm still waiting for my luggage. I'm told that it's found. When I look at the website for the delivery, the status says "Out for Delivery Delivering 2 bags yesterday by 6:30 pm." Out for a yesterday delivery? Ok. I'm not really a fan right now. Three stars for the kind flight staff that helped me, since my back was killing me. And the Lufthansa flight staff that moved me to a better seat. And, for the guy that said he would send me a $100 travel voucher, and also offered a sincere apology. The $100 feels like a very small token of consolation. But it's something. I would have done no less than $250, but that's just me. Mostly, I liked that he owned it and apologized for the trouble experience. He nailed it. It was terrible, and I hope I get my luggage soon...

You have to appreciate familiarity and dependability sometimes especially when you are away from…read morehome. United is a safe spot for me. Another great trip here and back home to San Francisco.